Tuesday, 19 July 2016


[Typeset by: Arun K Gupta]
This is someway my story. A great fun, inspirational One!
Before you begin this book, I have a small request. Right here, note down three
things. Write down something that
i) you fear,
ii) makes you angry and
iii) you don’t like about yourself.
Be honest, and write something that is meaningful to you.
Do not think too much about why I am asking you to do this. Just do it.
One thing I fear:
One thing that makes me angry:
One thing I do not like about myself:
Okay, now forget about this exercise and enjoy the story.
Have you done it?
If not, please do. It will enrich your experience of reading this book.
If yes, thanks Sorry for doubting you. Please forget about the exercise, my doubting
you and enjoy the story.
The night train ride from Kanpur to Delhi was the most memorable
journey of my life. For one, it gave me my second book. And two, it is not
every day you sit in an empty compartment and a young, pretty girl walks in.
Yes, you see it in the movies, you hear about it from friend’s friend but
it never happens to you. When I was younger, I used to look at the reservation
chart stuck outside my train bogie to check out all the female passengers near
my seat (F-17 to F-25)is what I’d look for most). Yet, it never happened. In
most cases I shard my compartment with talkative aunties, snoring men and
wailing infants.
But this night was different. First, my compartment was empty. The
Railways bad just started this new summer train and nobody knew about it.
Second, I was unable to sleep.
I had been to IIT Kanpur for a talk. Before leaving, I drank four cups of
coffee in the canteen while chatting with students. Bad idea, given that it was
going to be boring to spend eight insomniac hours in an empty compartment. I
had no magazines or books to read. I could hardly see anything out of the
window in the darkness. I prepared myself for a silent and dull night. It was
anything but that.
She walked in five minutes after the train bad left the station. She
opened the curtain of my enclosure and looked puzzled.
‘Is coach A4, seat 63 here?’ she said.
The yellow light bulb in my compartment was a moody one. It flickered
as I looked up at her.
‘Hub…’ I said when I saw her face. It was difficult to withdraw from the
gaze of her eyes.
‘Actually it is. My seat is right in front of you,’ she answered her own
question and heaved her heavy suitcase onto the upper berth. She sat down
on the berth opposite me, and gave out a sigh of relief.
‘I climbed onto the wrong coach. Luckily the bogies are connected,’ she
said, adjusting her long hair that ended n countless ringlets. From the corner
of my eye I tried to look at her. She was young, perhaps early to midtwenties.
Her waist-length hair had a life of its own: a strand fell on her
forehead repeatedly. I could no see her face clearly, but I could tell one thing
—she was pretty. And her eyes—once you looked into them, you could not
turn away. I kept my gaze down.
She re-arranged stuff in her handbag. I tried to look out of the window.
It was completely dark.
‘So, pretty empty train,’ she said after ten minutes.
‘Yes,’ I said. ‘It’s the new holiday special. They just started it, without
telling people about it.’
‘No wonder. Otherwise, trains are always full at this time.’
‘It will get full. Don’t worry. Just give it a few days,’ I said ad leaned
forward, ‘Hi. I am Chetan by the way, Chetan Bhagat.’
“Hi,’ she said and looked at me for a few seconds. ‘Chetan…I don’t
know, your name sounds familiar.’
Now this was cool. It meant she had heard of my first book. I am
recognized rarely. And of course, it had never happened with a girl on a night
‘You might have heard of my book, Five Point Someone. I’m the
author,’ I said.
‘Oh yes,’ she said and paused. ‘Oh yes, of course. I’ve read your book.
The three underperformers and the prof’s daughter one, right?’ she said.
‘Yes. So how did you like it?’
‘It was all right.’
I was taken aback. Man, I could have done with a little more of a
compliment here.
‘Just all right?’ I said, fishing a bit too obviously.
‘Well…’ she said and paused.
‘Well what?’ I said after ten seconds.
‘Well. Yeah, just all right… okay okay types,’ she said.
I kept quiet. She noticed the expression of mild disappointment on my
‘Anyways, nice to meet you Chetan. Where are you coming from? IIT
‘Yes,’ I said, my voice less friendly than a few moments ago. ‘I had to
give a talk there.’
‘Oh really? About what?’
‘About my book—you know the just okay-okay type one. Some people do
want to hear about it,’ I said, keeping a sweet tone to sugarcoat my sarcasmfilled
‘Interesting,’ she said and turned quite again.
I was quite too. I didn’t want to speak to her anymore. I wanted my
empty compartment back.
The flickering yellow light above was irritating me. I wondered if I
should just shut it off, but it was not that Late yet.
‘What’s the next station? Is it a non-stop train?’ she asked after five
minutes, obviously to make conversation.
‘I don’t know,’ I said and turned to look out of the window again even
though I couldn’t see anything in the darkness.
‘Is everything okay?’ she asked softly.
‘Yes, why?’ I sad, the tone of my ‘why’ giving away that everything was,
in fact, not okay.
‘Nothing. You’ve upset about what I said about your book right?’
‘Not really,’ I said.
She laughed. I looked at her. Just like her gaze, her smile was arresting
too. I knew she was laughing at me, but I wanted her to keep smiling. I
dragged my eyes away again.
‘Listen. I know your book did well. You are like this youth writer and
everything. But at one level… just forget it.’
‘What?’ I said.
‘At one level, you are hardly a youth writer.’
I turned silent and looked at her for a few seconds. Her magnetic eyes
had a soft but insistent gaze.
‘I thought I wrote a book about college kids. That isn’t youth?’ I said.
‘Yeah right. So you wrote a book on IIT. A place where so few people
get to go. You think that represents the entire youth? She asked and took out
a box of mints from her bag. She offered me one, but I declined. I wanted to
get this straight.
‘So what are you trying to say? I had to start somewhere, so I wrote
about my college experiences. And you know the story is not so IIT-specific. It
could have happened anywhere. I mean, just for that you are trashing my
‘I am not trashing it. I am just saying it hardly represents the Indian
youth,’ she said and shut the box of mints.
‘Oh really… ‘I began, but was interrupted by the noise as the train
passed over a long bridge.
We didn’t speak for the next three minutes, until the train had returned
to smoother tracks.
“what represents the youth?’ I said.
“I don’t know. You’re the writer. You figure it out,’ she said, and
brushed aside a few curls that had fallen on her forehead.
‘That’s not fair,’ I said, ‘that is so not fair.’ I sounded like a five-yearold
throwing a tantrum. She smiled as she saw me grumbling to myself. A few
seconds later, she spoke again.
‘Are you going to write more books?’ she said.
‘I’ll try to,’ I said. I wasn’t sure if ever wanted to talk to her again.
‘So what is it going to be? IIMs this time?’ she said.
‘Why not?’
‘Because it does not represent the country’s youth.’
She stared laughing.
‘See, I am taking feedback. And now you laugh at me,’ I said.
‘No, no, she said. ‘I am not laughing at you. Can you stop being so oversensitive?’
‘I am not over-sensitive. I just want to take feedback,’ I said and turned
my face away.
‘Well, well now. Let me explain. See, I just felt the whole IITian thing is
cool and all, but what does it all mean in the broader sense? Yes, the book
sells and you get to go to IIT Kanpur. But is that what it is all about?’ she said.
“Well, then what is it about?’
‘If you want to write the youth, shouldn’t you talk about young people
who really face challenges? I mean yes, IITians face challenges, but what
about the hundred and thousand of others/’
‘Like whom?’
‘Just look around you. What is the biggest segment of your facing
challenges in modern India?’
‘I don’t know. Student?’
‘Not those, Mr. Writer. Get out of the student-campus of your first book
now. Anything else you see that you find strange and interesting? I mean,
what is the subject of your second novel?’
I turned to look at her carefully for the first time. Maybe it was the time
of night, but I kid you not, she was one of the most beautiful women I had
ever seen. Everything about her was perfect. Her face was like that of a child.
She wore a bindi, which was hard to focus on as her eyes came in the way.
I tried to focus on her question.
‘second novel? No, haven’t though of a subject yet,’ I said.
‘Really? Don’t you have any ideas?’
‘I do. But nothing I am sure about.’
‘Inte…resting, she drawled.’ Well, just bask in your first book success
We kept quiet for the next half an hour. I took out the contents of my
overnight bag and rearranged them for no particular reason. I wondered if it
even made sense to change into a night suit. I was not going to fall asleep
anyway. Another train noisily trundled past us in the opposite direction,
leaving silence behind.
‘I might have a story ides for you,’ she said, startling me.
‘Huh?’ I was wary of what she was going to say. For no matter what her
idea was, I had to appear interested.
‘What is it?’
‘It is a story about a call center.’
‘Really?’ I said. ‘Call centers as in business process outsourcing centers
or BPOs?’
“Yes, do you know anything about them?’
I thought about it. I did know about call centers, mostly from my cousins
who worked there.
“Yes, I know a little bit,’ I said. ‘Some 300,000 people work in the
industry. They help US companies in the sales, service and maintenance of
their operations. Usually younger people work there in night shifts. Quite
interesting, actually.’
‘Just interesting? Have you ever thought of what all they have to face?’
she asked, her voice turning firm again.
“Uh, not really…’ I said.
‘Why? They aren’t the youth? You don’t want to write about them?’ she
said, almost scolding me.
‘Listen, let’s not start arguing again…’
‘I’m not arguing. I told you that I have a call center story for you.’
I looked at my watch. It was 12.30 a.m. A story would not be such a bad
ides to kill time, I thought.
‘Let’s hear it then, I said.
‘I’ll tell you. But I have a condition,’ she said.
‘Condition?’ I was intrigued. ‘What? That I don’t tell it to anyone else?’ I
‘No. Just the opposite in fact. You have to promise me to writ it as your
second book.’
‘What I said, almost falling from my seat.
Wow! Now that was something. Okay, so I meet a girl who appears
interesting and has a nice pair of eyes and looks like she can tell me a story to
kill time. However, it does not mean I will spend two years of my life turning
it into a book.
‘Like a full book? Are you kidding? I can’t promise that. It’s a lot of
work,’ I said.
‘Up to you,’ she said and turned silent.
I waited for ten seconds. She did not speak.
‘Can’t I decide after you tell me the story?’ I said. ‘If it is interesting, I
may even do it. But how can I decide without listening to it?’
‘No. it is most about choice. If I tell you, you have to write it,’ she said.
‘A whole book…?’ I asked again.
‘Yes. Like it’s your own story. In first person—just like in your first
book. I’ll give you the contacts of the people in the story. You can meet them,
do your research, whatever it takes, but make it your second book.’
‘Well then, I think it’s better if you don’t tell me,’ I said on her berth,
and then arranged her pillow and blanket. I guesses she was planning to go to
I checked my watch again. It was 1:00 a.m., and I was still wide awake.
This was a non-stop train, and there were no stations to look forward to until
Delhi in the morning. She switched off the flickering yellow light. Now the
only light in the compartment was an errie blue one; I couldn’t figure out
where the bulb was. It felt strange, like we were the only two people in the
As she was sliding under her blanket, I asked, ‘What is the story about?
At least tell me a little bit more.’
‘Will you do it then?’
I shrugged in the semi-darkness. ‘Can’t say. Don’t tell me the story yet
—just tell me what it is about.’
She nodded and sat up. Folding her legs beneath her, she began talking.
‘All right, she said, ‘It is a story about six people in a call center as one
‘Just one night? Like this one?’ I interrupted.
‘Yes, one night. One night at the call center.’
‘You sure that can be a full book? I mean, what is so special about this
night?’ She heaved a sigh and took a sip from her bottle of mineral water.
‘You see,’ she said, ‘it wasn’t like any other night. It was the night
there was a phone call.’
‘What?’ I said and burst out laughing. ‘So a call center gets a phone cal.
That is the special part?’
She did no smile back. She waited fro me to stop laughing and then
continued as if I hadn’t said anything. ‘You see, it wasn’t an ordinary phone
call. It was the night…it was the night there was a phone call from God.’
Her words had me spring to attention.
‘You heard me. That night there was a phone call from God,’ she said.
‘What exactly are you talking about?’
‘I just told you what the story was about. You asked, remember?’ she
‘And then… how… I mean…’
‘I’m not telling you anymore. Now you know what it’s about, if you want
to hear the story, you know my condition.’
‘That is a tough condition,’ I said.
‘I know. Up to you,’ she said and lifted her blanket again. She lay down
and closed her eyes.
Six people. One night, call center. Call from God. The phrases kept
repeating in my head as another hour passed. At 2:00 a.m. she woke up to
have a sip of water.
‘Not sleeping?’ she asked, with eyes only half open.
Maybe there was a voltage problem, but this time even the blue light in
the compartment started flickering.
‘No, not sleepy at all, I said.
‘Okay, goodnight anyway, she said, and began to lie down again.
‘Listen,’ I said. Got up. Sit down again.’
‘Huh?’ she said, rubbing her eyes. ‘Why? What happened?’
‘Nothing. You tell me what happened. Tell me the story’ I said.
‘So you will write it?’
‘Yes,’ I said, with a bit of hesitation.
‘Good,’ she said, and sat up again. The cross-legged position was back.
The rest of the night, she told me the story that begins from the next
page. It is a story about six people, three guys and three girls who worked as
the Connexions Call Center. I choose to tell the story through Shyam’s eyes.
This is because, after I met him, I found him the most similar to me as a
person. The rest of the people and what happened tat night—well, I will let
Shyam tell you that.
FROM #29
Otherwise? Esha Said.
‘Otherwise we die,’ Vroom said.
We stayed quiet for a minute.
‘Everyone dies one day,’ I said, just to break the silence.
‘Maybe it is simpler this way. Just end life rather than deal with it,’
Vroom said.
I nodded. I was nervous and I was glad Vroom was making small talk.
‘My main question is– what if no one finds us even after we die. What
happens then?’ Vroom said.
‘The vultures will find us. They always do. I saw it on Discovery
Channel,’ I said.
‘See, that makes me uncomfortable. I don’t like the idea of sharp beaks
rearing my muscles, cracking my bones and ripping me to shreds. Plus, my
body will be smelling like hell. I’d rather be burnt in a dignified manner and
go up in that one last ultimate puff of smoke.’
‘Can you guys stop this nonsense? At least be silent,’ Esha said and
folded her arms.
Vroom smiled at her. Then he turned to me. “I don’t thinking Esha will
smell too much. Her Calvin Klein perfume will keep her carcass fresh for
I was splashing my hands in the water pointlessly in the sea. I can’t even
swim in a pond, let alone in the Indian Ocean. I was in the water while my
boss Bakshi was in a boat next to me. He was pushing my head down in the
water. I saw Priyanka drifting away in a lifeboat. I screamed even as Bakshi
used both his hands to keep my head submerged. Salt water filled my mouth
and nostrils as I heard loud beeps at a distance.
My nightmare ended as my cell phone alarm rang hard in my left ear and
I woke up to its Last Christmas ring tone. The ring tone was a gift from
Shefali, my new semi-girlfriend. I squinted through a half-shut eye and lifted
on the screen.
‘Damn,’ I said and jumped out of bed.
I would have loved to analyze my dream and its significance in my
insignificant life, but I had to get dressed for work.
‘Man, the Qualis will be here in twenty minutes,’ I thought, digging
matter out of my eye. I was still tired, but scared to sleep more because I was
getting late. Besides, there was a serious risk of Bakshi making a comeback in
my dreams.
By the way, hi. I am Shyam Mehra, or Sam Marcy as they call me at my
workplace, the Connexions call center in Gurgaon. (American tongues have
trouble saying my real name and prefer Sam. If you want, you can give me
another name too. I really don’t care.)
Anyway, I am a call center agent. There was hundred of thousands,
probably millions of agents like me. But this total pain-in-the neck author
chose me, of all the agents in the country. He met me and told me to help
with his second book. In fact, he near as well wanted me to write the book for
him. I declined, saying I can’t even write my resume or even other simple
things in life, there is no way I can write a whole damn book. I explained to
him how my promotion to the position of team leader had been put off for
one year because my manager Bakshi had told me I don’t have the ‘required
skill-set’s yet. In my review, Bakshi wrote that I was ‘not a go-getter’. (I don’t
even know what ‘go-getter’ means, so I guess I’m not one for sure.)
But this author said he didn’t care—he had promised someone he’d do
this story so I’d better cooperate, otherwise he would keep pestering me. I
tried my best to wriggle out of it, but he wouldn’t let go of me. I finally
relented and that’s why I’m stuck with this assignment, while you are stuck
with me.
I also want to give you one more warning. My English is not that great—
actually, nothing about me is great. So, if you are looking for something posh
and highbrow, then I’d suggest you read another book which has some big
many-syllabus words. I know only one big, many-syllable word, and I hate that
word—‘management’. But we’ll get to that later. I told the author about my
limited English. However, the pain-in-the-neck author said big emotions do
not come from big words. So, I had no choice but to do the job. I hate
authors. For now, let us go back to the story. If you remember, I had just
woken up at my home.
There were noises in the living room. Some relatives were in town to
attend a family wedding. My neighbor was getting married to his cousin…er
sorry, I was too groggy to figure this out—no, my cousin was getting married to
his neighbor. But I had to work, so I could not go to the wedding. It doesn’t
matter, all marriages are the same, more or less.
I reached the bathroom still half-asleep, it was already occupied.
The bathroom door was open. I saw five of my aunts scrambling to get a
few square-inches of the wash-basin mirror. One aunt was cursing her
daughter for leaving the matching bindis at home. Another aunt had lost the
little screw of her gold earring and was flipping out.
‘It is pure gold, where is it?’ she screamed into my face. ‘Has the maid
stolen it?’ like the maid had nothing better to do then steal one tiny screw.
Wouldn’t she steal the whole set? I thought.
‘Auntie, can I use the bathroom for five minutes. I need to get ready for
office,’ I said.
‘Oh hello, Shyam. Woke up finally?’ my mother’s sister said. ‘Office?
You are not coming for the wedding?’
‘No, I have to work. Can I have the bath…’
‘Look how big Shyam has become,’ my maternal aunt said. ‘We need to
find a girl for him soon.’
Everyone burst into giggles. It was their biggest joke of the day.
‘Can I please…’ I said.
‘Shyam, leave the ladies alone,’ one of my older cousins interrupted.
‘What are you doing here with the women? We are already so late for the
‘But I have to go to work. I need to get dressed,’ I protested, trying to
elbow my way to the bathroom tap.
‘You work in a call center, right? My cousin said.
‘Your work is through the phone. Why do you need to dress up? Who is
going to see you?’
I didn’t answer.
‘Use the kitchen sink,’ an aunt suggested and handed me my
I gave them all a dirty look. Nobody noticed. I passed by the living room
on my way to the kitchen. The uncles were outside, on their second whiskey
and soda. One uncle said something about how it would be better if my father
were still alive and around this evening.
I reached the kitchen. The floor was so cold I felt I had stepped on an
ice tray. I realized I had forgotten soap. I went back but the bathroom door
was bolted. There was no hot water in the kitchen, and my face froze as I
washed it with cold water. Winter in Delhi is a bitch. I brushed my teeth and
used the steel plates as a mirror to comb my hair. Shyam had turned into Sam
and Sam’s day had just begun.
I was hungry, but there was nothing to eat in the house. Because they’d
be getting food at the wedding, my mother had felt there was no need to cook
at home.
The Qualis horn screamed at 8.55 p.m.
As I was about to leave, I realized I had forgotten my ID. I went to my
room, but could not find it. I tried to find my mother instead. She was in her
bedroom, lost in more aunties, saris and jewellery sets. She and my aunts
were doing some major weight comparisons of which aunt’s set was heaviest.
Usually the heaviest aunt had the heaviest set.
‘Mom, have you seen my ID?’ I said. Everyone ignored me. I went back
to my room as the Qualis honked for the fourth time.
‘Damn, there it is,’ I said as I finally located the ID under my bed. I
pulled it out by its strap and strung it around my neck.
I waved a goodbye to everyone, but no on acknowledged me. It wasn’t
surprising, I am only cared for so much. Every cousin of mine is becoming a
doctor or engineer. You can say I am the black sheep of my family. Though I
do not think that I expression is correct. After all, what’s wrong with black
sheep—don’t people wear black sweaters? But you get an idea of my status in
my clan. In fact, the only reason people somewhat talk to me is I have a job
and get a salary at the end of the month. You see, I used to work in the
website department of an ad agency before this call center job. However, the
ad agency paid horrible money. Also, all the people there were pseudos, more
interested in office politics than websites. I quit, and all hell broke loose at
home. That is when the black sheep term was tagged onto me. I saved myself
by joining Connexions, as with money in your wallet the world gives you some
respect and lets Priyanka worked there. Of course, that reason was no longer
My aunt finally found the gold screw tapped in her fake hair bun.
The Qualis horn screamed again, this time in an agency tone.
‘I’m coming,’ I shouted as I ran out of the house.
‘What sahib. Late again?’ The driver said as I took the front seat.
‘Sorry, sorry. Military Uncle’s place first?’ I panted to the driver.
‘Yes,’ he replied, looking at his watch.
‘Can we reach the call center by 10:00 p.m.? I have to meet someone
before their shift ends,’ I said.
‘Depends if your colleagues come on time,’ the driver replied
laconically as he drove towards Military Uncle’s house. ‘Anyway, let’s pick up
the old man first.’
Military Uncle hates it if we are late. I prepared myself for some dirty
looks. His tough manner comes from the Army background, from which he
retired a few years ago. A fifty plus, he is the oldest person in the call center.
I do not know him well, and I won’t talk about him much. But I do know that
he used to stay with his son and daughter-in-law before he moved one (read—
thrown out) to be on his own. The pension was meager, and he tried to
supplement his income by working in the call center. However, he hates to
talk and is not a voice agent. He sits on the solitary online chat and email
station. Even though he sits in our room, his desk is at a far corner near the
fax machine. He rarely speaks more than three words at a time. Most of his
interactions with us are limited to giving us condescending you-young-people
The Qualis stopped outside Uncle’s house. He was waiting at the
‘Late?’ Uncle said, looking at the driver.
Without answering, the driver got out to open the Qualis back door.
Uncle climbed in, ignored the middle seat and sat at the back. He probably
wanted to sit as far away from me as possible.
Uncle gave me an it-must-be-your-fault look. Older people think they
have a natural right to judge you. I looked away. The driver took a U-turn to
go to Radhika’s house.
One of the unique features about my team is that we not only work
together, we also share the same Qualis. Through a bit of route planning and
driver persuasion, we ensured that my Western Appliances Strategic Group all
came and left together. There are six of us: Military Uncle, Radhika, Esha,
Vroom, Priyanka and me.
The Qualis moved to Radhika Jha, or agent Regina Jones’s house. As
usual, Radhika was late.
‘Radhika madam is too much,’ the driver said, continuously pressing the
horn. I looked at my watch anxiously. I didn’t want Shefali to throw a
Six minutes later Radhika came running towards us, clutching the ends
of her maroon shawl in her right hand.
‘Sorry, sorry sorry…’ she said a dozen times before we could say
‘What?’ I asked her as the Qualis moved again.
‘Nothing. Almost milk for mom-in-law. Took longer to crush the
almonds,’ she said, learning back exhausted in her seat. She had taken the
middle seat.
‘Ask mom-in-law to make her own milk,’ I suggested.
‘C’mon Shyam,’ she said, ‘she’s so old, it is the least I can do, especially
when her son is not here.’
‘Yeah right,’ I shrugged. ‘Just that and cooking three meals a day and
household chores and working all night and…’
‘Shh…’ she said,’forge all that. Any news on the call centre? I’m scared.’
‘Nothing new from what Vroom told me. We have to new orders, call
volumes are at an all time low— Connexions is doomed. Just a question of
when,’ I said.
‘Really?’ her eyes widened.
It was true. You might have heard of those swanky, new-age call centers
where everything is hunky-dory, clients are plenty and agents get
aromatherapy massage. Well, our Connexions was not one of them. We live
off one and only one client—Western Computers and Appliances. And even
their call flow had dwindled. Rumors that the call center would collapse
floated in every day.
‘You thing Connexions will close down? Like forever?’ Radhika asked.
Uncle raised an eyebrow to look at us, but soon went back to brooding
by himself in the back seat. I sometimes wished he would say more, but I
guess it’s better for people to shut up rather than say something nasty.
‘That, or they will do major job cuts. Ask Vroom.’ I said.
The Qualis moved painfully slow as it was a heavy wedding date in Delhi.
On every street, there was a wedding procession. We edged forward as the
driver dodged several fat grooms on their own-burdened horses. I checked the
time again. Shefali would do some serious sulking today.
‘I need this job. Anuj and I need to save.’ Radhika said, more to herself.
Anuj was Radhika’s husband. She married him three years ago after a
whirlwind courtship in college. She now lived in a joint family with Anuj’s
ultra-traditional parents. It was tough for daddy’s only girl, but it’s amazing
what people do for love.
The driver drove to Esha Singh’s (agent Eliza Singer’s) place next. She
was already outside her house. The driver kept the Qualis ignition on as he
opened the back door.
Esha entered the Qualis and the smell of expensive perfume filled the
vehicle. She sat next to Radhika in the middle row and removed her suede
‘Mmm…nice. What is it?’ Radhika said.
‘You noticed…’ Esha was pleased. ‘Escape, by Calvin Klein.’ She bent
her knees and adjusted the tassels at the end of her long, dark brown skirt.
‘Oooh. Went shopping?’ Radhika said.
‘Call it a momentary laps of reason,’ Esha said.
The driver finally reached a stretch of empty road and raced the Qualis
I looked at Esha again. Her dress sense is impeccable. Esha dresses
better on an average day than I ever did in my whole life. Her sleeveless
coffee-colored top perfectly contrasted with her skirt. She wore chunky
brown earrings that looked edible and her lipstick was a thick cocoa, as is she
had just kissed a bowl of chocolate sauce. Her eyes had at least one of these
things—mascara, eyeliner and/or eye-shadow (I can’t tell, but Priyanka told
me they are different things).
‘The Lakme fashion week is in four months. My agent is trying to get me
an assignment,’ Esha said to Radhika.
Esha wanted to become a model. She was hot, at least according to
people at the call center. Two months ago, some agents in the Western
Computers bay conducted a stupid poll in office. You know, the secret ones
that everyone knows about anyway. People vote for various titles, like who is
hot, who is handsome and who is pretty. Esha won the title of the ‘hottest
chick at Connexions’. She acted very dismissive of the poll results, but from
that day there’s been just this tiny hint of vanity in her. But otherwise, she is
fine. She moved to Delhi from Chandigarh a year ago, against her parent’s
wishes. The call center job helps her earn a regular income, but during the
day she approached agencies and tries to get modeling assignments. She’s
taken part in some low-key fashion shows in West Delhi. But apart from that
and the hottest-chick in-house title, nothing big has come her way so far.
Priyanka once told me (making me swear that I’d keep it to myself) that she
thinks Esha will never make it as a real model. ‘Esha is too short and too
small-town for a real model’—is what she said exactly. But Priyanka doesn’t
know crap. Esha is five-five, only two inches shorter than me (and one inch
taller than me with her heels). I think that is quite tall for a girl. And the
whole ‘small-town’ thing, that just went over my head. Esha is only twentytwo,
give her a chance. And Chandigarh is not a small town, it is a union
territory and the administrative capital of two states. But Priyanka’s
geography is crap as well. I think Priyanka is just jealous. All non-hot girls are
jealous of the hot ones. Priyanka wasn’t even considered for the hottest
chick. Now I do find Priyanka nice looking, and she did get a nomination for
the ‘call center cutie award’, which I think is just because of her dimples and
cure round face. But Priyanka didn’t win. Some girl in HR won that.
We had to pick Vroom next; his real name is Varun Malhotra (of agent
Victor Mell). However, everyone calls him Vroom because of his love for
anything on wheels.
The Qualis turned into the lane for Vroom’s house. He was sitting on his
bike, waiting for us.
‘What’s the bike for?’ I said, craning out of the window.
‘I’m coming on my own,’ Vroom said, adjusting his leather gloves. He
wore black jeans and trekking shows that made his thin legs look extra long.
His dark blue sweatshirt had the Ferrari horse logo on it.
‘Are you crazy?’ I said. ‘it’s so cold. Get in, we’re late already.’
Dragging the bike he came and stood next to me.
‘No, I’m stressed today. I need to get it out of me with a fast ride.’ He
was standing right beside me and only I could hear him.
‘What happened?’
‘Nothing. Dad called. He argued with mom for two hours. Why did they
separate? They can’t live without screaming their guts out at each other?’
‘It’s okay man. Not your problem,’ I said.
Vroom’s dad was a businessmen who parted from his wife two years
ago. He preferred banging his secretary to being with his family, so Vroom and
his mother now lived without him.
‘I couldn’t sleep at all. Just lay in bed all day and now I feel sick. Need
to get some energy back,’ Vroom said as he straddled his bike.
‘But it’s freezing, dude…’ I began.
‘What is going on Shyam sahib?’ the driver asked. I turned around. The
driver looked at me with a puzzled expression. I shrugged my shoulders.
‘He’s coming on his bike,’ I told everyone.
‘Come with me,’ Vroom said to me. ‘I’ll make you reach in half the
‘No thanks,’ I said, and folded my hands. I was not leaving the cozy
Qualis to go anywhere.
Vroom bent over to greet the driver.
‘Hello, driver sahib,’ Vroom said.
‘Vroom sahib, don’t you like my Qualis?’ the driver said, visibly
‘No Driver ji, I am in a mood to ride,’ Vroom said, and offered a pack of
cigarettes to the driver. The driver took one. Vroom signaled him to keep the
whole pack.
‘Drive the Qualis if you want,’ the driver said and lifted his hands off
the steering wheel.
‘No maybe later. Right now I need to fly.’
‘Hey Vroom. Any news on Connexions? Anything happening?’ Radhika
asked, adjusting her hair.
Apart from the dark circles around her eyes, you would say Radhika was
pretty. She had high cheekbones and her fair skin went well with her wispy
eyebrows and soot-black eyes. Her sleep-deprived face still looked nice. She
wore a plain mustard sari, as saris were all she could wear in her in-laws’
house. This was different apparel from the jeans and skirts Radhika preferred
before her marriage.
‘No updates. Will dig for stuff today but I think Bakshi will screw us all.
Hey Shyam, the website manual is all done by the way. I emailed it to office,’
Vroom said and started his bike.
‘Cool, finally. Let’s send it in today,’ I said, perking up.
We left Vroom and moved to out last pickup at Priyanka’s place. It was
9.30 p.m. still an hour away from our shift. However, I was worried as Shefali
finished her shift and left by 10:20 p.m.
Fortunately, Priyanka was standing at her pick-up point when we
reached her place.
‘Hi,’ Priyanka said, as she entered the Qualis and sat next to Esha in the
middle seat. She carried a large, white plastic bag apart from her usual giant
‘Hi,’ everyone replied except me.
‘I said hi, Shyam,’ Priyanka said.
I pretended not to hear. It is strange, but even since we broke up, I find
it difficult to talk to her. Even though I must think of her thirty times a day.
I looked at her. She adjusted her dupatta around her neck. The forest
green salwar kameez she was wearing was new, I noticed. The colors suited
her light brown skin. I looked at her nose and her nostrils that flared up every
time she was upset. I swear tiny flames appeared in them when she was mad.
‘Shyam, I said hi,‘ she said again. She gets really pissed if people don’t
respond to her.
‘hi,’ I said. I wondered if Bakshi would finally promote me after he saw
my website manual tonight.
‘Where’s Vroom?’ Priyanka said. She had to know everything all the
‘Vroom is riding…vroom,’ Esha said, making a motorbike noise.
‘Nice perfume, Esha. Shopping again, eh?’ Priyanka said and sniffed,
puckering up that tiny nose.
‘Escape, Calvin Klein,’ Esha announced and struck a pose.
‘Wow! Someone is going designer,’ Priyanka said and both of them
laughed. This is something I will never understand about her. Priyanka has
bitched fifty times about Esha to me, yet when they are with each other, they
behave like long-lost sisters.
‘Esha, big date coming?’ Radhika said.
‘No dates. I’m still so single. Suitable guys are an endangered species,’
Esha said and all the girls laughed. It wasn’t that funny if you ask me. I wished
Vroom was in the Qualis too. He is the only person in my team I can claim as a
friend. At twenty-two he is four years younger than I am, but I will find it
easiest to talk to him. Radhika’s household talk is too alien to me. Esha’s
modeling trip is also beyond me as no one is ever going to pay me for the
looks. I am certainly not good looking: my day is made if someone describes
my looks as ‘slightly above average’.
Priyanka was a friend and a lot moiré until recently. Four months ago,
we broke up (Priyanka’s version) or she dumped me (my version).
So now I try to do what she wants us to do—‘move on’—which is why I
hang out with Shefali.
Beep Beep. Beep Beep.
Two pairs of loud beeps from my shift’s pocket startled everyone.
‘Who’s is that?’ Priyanka said.
‘Oh Sorry. It’s my SMS.’ I said and opened the new message.
Where r u my eddy teddy?
Come soon-curly wurly
It was Shefali. She is into cheesy nicknames these days. I replied to the
Qualis stuck in traffic
Will b there soon
‘Who’s that?’ Esha asked me.’
‘Nobody important,’ I said.
‘Shefali?’ Radhika said.
‘No,’ I said and everybody looked at me.
‘No,’ I said again.
‘Yes, it is. It is Shefali, isn’t it,’ Esha and Radhika said together and
‘Why does Shefali always babytalk?’ I heard Esha whisper to Radhika.
More titters followed.
‘Whatever,’ I said and looked at my watch. The Qualis was still on the
NH8, at the entrance to Gurgaon. We were ten minutes away from
‘Cool, will meet Shefali by 10:10, I thought.
‘Can we stop for a quick tea at Inderjeet? We will still make it by
10:30,’ Priyanka said. Inderjeet dhabha on NH8 was famous for its all-night
tea and snacks among truck drivers.
‘We won’t get late?’ Radhika crinkled her forehead.
‘Of course not. Driver Ji asked saved us twenty minutes in the last
stretch. Come Driver ji, my treat,’ Priyanka said.
‘Good idea. Will keep me awake,’ Esha said.
The driver slowed the Qualis near Inderjeet dhabha and parked it near
the counter.
‘Hey guys, do we have to stop? We will get late,’ I protested against the
chai chorus.
‘We won’t get late. Let’s treat Driver ji for making us reach fast,’
Priyanka said and got out of the Qualis. She just has to do things I don’t want
to do.
‘He wants to be with Shefali, dude,’ Esha elbowed Radhika. They
guffawed again. What is so damn funny, I wants to ask, but didn’t.
‘No, I just like to reach my shift a few minutes early,’ I said and got out
of the Qualis. Military Uncle and the driver followed us.
Inderjeet dhabha had angithis next to each table. I smelled hot
paranthas, but did not order as it was getting late. The driver arranged plastic
chairs for us. Inderjeet’s minions collected tea orders as per the various
complicated rules laid out by the girls.
‘No sugar in mine,’ Esha said.
‘Extra hot for me,’ Radhika said.
‘With cardamom for me,’ Priyanka said.
When we were in college together, Priyanka used to make cardamom
tea for me in her hostel room. Her taste in men might have changed, but
obviously not her taste in beverages.
The tea arrived in three minutes.
‘So what’s the gossip?’ Priyanka said as cupped her hands around the
glass for warmth. Apart from cardamom, Priyanka’s favourite spice is gossip.
‘No gossip. You tell us, things are happening I your life,’ Radhika said.
‘I actually do have something to tell,’ Priyanka said with a sly smile.
‘What?’ Radhika and Esha exclaimed together.
‘I’ll tell you when we get to the bay. It’s big,’ Priyanka said.
‘Tell now,’ Esha said, poking Priyanka’s shoulder.
‘No time. Someone is in a desperate hurry,’ Priyanka said glancing
meaningfully at me.
I turned away.
‘Okay, I also have something to share. But don’t tell anyone, Esha said.
‘What?’ Radhika said.
‘See, Esha said and stood up. She raised her top to expose a flat midriff
—on which there was a newborn ring.
‘Cool, check it out,’ Priyanka said, ‘someone’s turning trendy.’
Military Uncle stared as if in a state of shock. I suspect he was never
young, was just born straight forty years old.
‘What’s that? A navel ring?’ Radhika asked.
Esha nodded and covered herself again.
‘Did it hurt?’ Radhika said.
‘Oh yes,’ Esha said. ‘Imagine someone stapling your tummy hard.’
Esha’s statement churned my stomach.
‘Shall we go,’ I said, gulping down my tea.
‘Let’s go girls, or Mr Conscientious will get upset,’ Priyanka suppressed
a smirk. I hate her.
I went to the counter to pay the bill. I saw Vroom watching TV.
‘Vroom?’ I said.
‘Hi. What are you guys doing here?’ he said.
I told about the girls’ tea idea.
‘I arrived twenty minutes ago man,’ Vroom said. He extinguished his
cigarette and showed me that butt. ‘This was my first.’
Vroom was trying to cut down to four cigarettes a night. However, with
Bakshi in our life, it was impossible.
‘Can you rush me to the call center? Shefali will leave soon,’ I said.
Vroom’s eyes were transfixed on the TV set on Inderjeet dhabha’s
counter. The NDTV news channel was on, and Vroom is a sucker for it. He
worked in a newspaper once and is generally into social and global issues and
all that stuff. He thinks that just by watching the news, he can change the
world. That, by the way, is his trip.
A TV reporter was speaking in front of Parliament house, announcing
elections in four months.
‘Hey, I know that guy. He used to work in my previous job,’ Vroom said.
‘The newspaper?’
‘Yes, Boontoo we used to call him—total loser guy. Didn’t know he
moved to television. Check out his contact lenses,’ Vroom said, as both of us
paid the bill.
‘Let’s go, man. Shefali will kill me.’
‘Shefali. Oh you mean curly wurly,’ Vroom laughed.
‘Shut up man. She has to catch the Qualis after her shift. This is the
only time I get with her.’
‘On one hand you had Priyanka, and now you sink to Shefali levels,’
Vroom said, and bent his elbow to rest his six-feet-two-inches frame on the
dhabha counter.
‘What’s wrong with Shefali?’ I said, shuffling from one foot to the other.
‘Nothing, just that it is nice to have a girlfriend with half a brain. Why
are you wasting your time with her?’
I’m waning myself off Priyanka. I’m trying to move on in life,’ I said and
took a sweat from the candy jar at the counter.
‘So what’s Shefali, a pacifier? What happened to the re-proposal plan
with Priyanka?’ Vroom said.
‘I’ve told you. Not until I become team leader. Which should be soon—
maybe tonight after me submit the website manual. Now can we please go?’ I
‘Yeah, right. Some hopes you live on,’ Vroom said, but moved away
from the counter.
I held on tight as Vroom zipped through NH8 at 120 km an hour. I closed
my eyes and prayed Shefali would not be mad, and that I would teach alive.
Beep Beep. Beep Beep. My mobile went off again.
Curly wurly is sad
Eddy teddy is very bad
I leave in 10 min : (
I jumped off the bike as Vroom reached the call center. The bike jerked
forward and Vroom had to use both his legs to balance.
‘Easy man. Vroom said in an irritated voice. ‘Can you just let me park?’
‘Sorry. I’m really late,’ I said and ran inside.
‘I’m not talking to you,’ Shefali said and started playing with one of her
silver earrings. The ring-shaped earrings were so large, they could be bangles.
‘Sorry Shefali. My bay people made the Qualis late.’ I stood next to her,
leaning against her desk. She sat on her swivel chair and rotated it ninety
degrees away from me to showcase her sulking. The dozens of workstations in
her bay were empty as all the other agents had left.
‘Whatever. I thought you were their team leader,’ she said and
pretended to work on her computer.
‘I am not the team leader. I am due, but not one yet,’ I said.
‘Why don’t they make you team leader?’ she turned to me and fluttered
her eyes. I hate this expression of hers.
‘I don’t know. Bakshi said he’s trying, but I have to bring my leadership
skills up to speed.’
‘What is up to speed?’ she said and opened her handbag.
‘I don’t know. Improve my skills I guess.’
‘So you guys don’t have any team leader.’
‘No. Bakshi says we have to manage without one. I help with supervisory
stuff for now. But Bakshi told me I have strong future potential.’
‘So why doesn’t your team listen to you?’
‘Who says they don’t? Of course they do.’
‘So why were you late/’ she said, beginning her sentence with a ‘so; for
the third time.
‘Shefali come on, drop that,’ I said, looking at my watch. ‘How did your
shift go?’
‘Shift was okay. Team leader said call volumes have dropped for
Western Computers. All customers are using the troubleshooting website
‘Cool. You do know who made that right?’
‘Yes, you and Vroom. But I don’t think you should make a big deal out of
it. The website has cost Connexions a lot of business.’
‘But the website helps the customers a lost, right?’ I said.
‘Shh. Don’t talk about the website here. Some agents are very upset.
Someone said they would cut people.’
‘I don’t know. Listen, why are you so unromantic? Is this how Eddy
Teddy should talk to his Curly Wurly/’
I wanted to know more about what was going on at Connexions. Bakshi
was super-secretive—all the said was there were some confidential
management priorities. I thought of asking Vroom to spy some more.
‘Eddy Teddy?’ Shefali repeated. I looked at her. If she stopped wearing
Hello Kitty hairpins, she could be passably cute.
‘Are you listening to me?’
‘Of course.’
‘Did you like my gift/’
‘What gift?’
‘The ring tones. I gave you six rings tones. See, you don’t even
remember,’ she said and her face turned sad.
‘I do. See I put Last Christmas as my tone,’ I said and picked up my
phone to play it. Vroom would probably kill me if he heard it, but I had to for
‘So cute,’ Shefali said and pinched my cheeks. ‘So cute it sounds, my
Eddy teddy.’
‘Can you stop calling me that/’
‘Why/ you don’t like it?’
‘Just call me Shyam.’
‘You don’t like the name I gave you?’ she said, her voice transcending
from sad to tragic.
I kept quiet. You never tell women you don’t like something they have
done. However, they pick up on the silence.
‘That means you don’t like the ring tones either,’ she said and her voice
started to break.
‘I do,’ I said, fearing a round of crying. ‘I love the ring tones.’
‘And what about the name? You can choose another name if you want. I
am not like your other girlfriends,’ she said and tiny tears appeared in her
eyes. I looked at my watch. There more minutes and time will heal
everything. I thought. I took a deep breath. A hundred and eighty seconds and
she would have to leave for sure. Sometimes counting seconds is a great way
to kill time through woman’s tantrums.
‘What kind of girlfriends/’ I said.
‘Like,’ she sniffed, ‘bossy girls who impose their way on you. Like youknow-
‘Who?’ What are you implying,’ I said, my voice getting firmer. It was
true; Priyanka could be bossy, but only if you didn’t listen to her.
‘Forget it. But will you give me a name if I stop crying?’ her sobs were at
a serious risk of transforming into a full-fledged bawl.
‘yes,’ I said and became normal. ‘Give me a name,’
I though hard. Nothing came to mind.
‘Sheffy? How about Sheffy?’ I said finally.
‘Nooo. I want something cuteeer,’ she said. Shefali loves to drag out
‘I can’t of anything cute right now. I have to work. Isn’t your Qualis
leaving soon too?’ I said.
She looked at her watch and stood up.
‘Yes, I better leave now. Will you think of a name by tomorrow?’ she
‘I will, bye now.’
‘Give me a kissie,’ she said and tapped a finger on her cheek.
‘You mean a kiss? Yeah sure.’ I gave her a peck on the check and turned
around to return to my bay.
‘Bye bye. Eddy Teddy,’ her voice followed me.
The others were already at the desk when I returned from Shefali’s bay.
Our bay’s name is the ‘Western Appliances Strategic Group’ or WASG.
Unlike the other bay that troubleshoots for computer customers, we deal with
customers of home appliances such as refrigerators, ovens and vacuum
cleaners. Management calls us the strategic bay because we specialize in
troublesome and painful customers. These ‘strategic’ customers call a lot and
are too dumb to figure out things (actually the latter applies to a lot of
We fell special, as we are not part of the main computers bay. The main
bay has over a thousand agents and handles the huge ‘Western Computers’
account. While the calls are less weird there, they miss the privacy we enjoy
in the WASG.
I came and took my seat at the long rectangular table. We have a fixed
seating arrangement: I sit next to Vroom, while Priyanka is right opposite me;
Esha is adjacent to Priyanka and Radhika sits next to Esha. The bay is an open
plan, so we can all see each others. Military Uncle’s chat station is at the
corner of the room. At each of the other three corners, there are,
respectively, the restroom, a conference room and a stationery supplies
However, no one apart from Uncle was at their seat when I sat down.
Everyone had gathered around Priyanka.
‘What’s the news? Tell us now,’ Esha was saying.
‘Okay, okay. But on one condition. It doesn’t leave the WASG,’ Priyanka
said, sitting down. She pulled out a large plastic bag from under her seat.
‘Guys,’ I said, interrupting their banter.
Everyone turned to look at me.
I pointed at the desk and the unmanned phones. I looked at my watch.
It was 10:29 p.m. The call system routine backup was about to finish, and our
calls would begin in a minute.
Everyone returned to their chairs and put on their headsets.
‘Good evening, everyone. Please pay attention to this announcement,’ a
loud voice filled our bay. I looked up. The voice came from the fire drill
‘I hate this irritating announcement,’ Priyanka said.
‘This is the control room,’ the speaker continued. ‘This is to inform all
agents of a fire drill next Friday at midnight. Please follow instructions during
the fire drill to leave the call center safely. Thank you. Have a nice shift.’
‘Why do they keep doing this? Nobody is going to burn this place down,’
Esha said.
‘Government rules,’ Vroom said.
Conversations stopped mid-way as two begs on the computer screens
signaled the start of our shift.
Calls began at 10”31 p.m. Numbers started flashing on our common
switchboard as we picked up calls one after the other.
‘Good afternoon, Western Appliances, Victor speaking, how may I help
you?’ Vroom said as he took one of his first calls.
‘Yes, according to my records I am speaking to Ms Smith, and you have
the WAF-200 dishwasher. Is that right?’ Esha said.
Esha’s ‘memory’ impressed the caller. It was not a big deal, given that
our automated system had every caller’s records. We knew their name,
address, credit card details and past purchases from Western Appliances. We
also had details on when they last called us. In fact, the reason why her call
had come to our desk—the Western Appliances Strategic desk—was because
she was a persistent caller. This way the main bay could continue to run
Sometimes we had customers that were oddballs even by WASG
standards. I will not go into all of them, but Vroom’s 10:37 p.m. call went
something like this:
‘Yes s Paulson, of course we remember you. Happy Thanksgiving, I hope
you are making a big turkey in our WA100 model oven,’ Vroom said, reading
from a script that reminded us about the American festival of the day.
I could not hear the customer’s side of the conversation, but Ms Paulson
was obviously explaining her problem with the oven.
‘No Ms Paulson, you shouldn’t have unscrewed the cover,’ Vroom said,
as politely as possible.
‘No, really madam. An electrical appliance like the WA100 should only
he serviced by trained professionals,’ Vroom said, reading verbatim from the
WA100 service manual.
Ms Paulson spoke for another minute. Our strategic bay hardly had a
reputation for efficiency, but long calls like these could screw up Vroom’s
response times.
‘See madam, you need to explain to me why you opened the top cover.
Then perhaps we’ll understand why you got an electric shock… so tell me…
yes… oh really? Vroom continued, taking deep breaths. Patience, key to
becoming a star agent, did not come naturally to him.
I looked around; people were busy with calls. Radhika helped someone
defrost her fridge; Esha assisted a customer in unpacking a dishwasher.
Everyone was speaking with an American accent and sounded different from
how they had in the Qualis. I took a break from the calls to compile the call
statistic of thee previous day. I did not particularly like doing this, but Bakshi
had left me with little choice.
‘See madam,’ Vroom was still with Ms Paulson, ‘I understand your
turkey did not fit and you did not want to cut it, but you should not have
opened up the equipment…. But see that is not the equipment’s fault… I can’t
really tell you what to do… I understand your son is coming, madam…. Now If
you had the WA150, that is a bigger size… ‘Vroom said, beginning to breathe
Ms Paulson ranted on for a while longer.
‘Ms Paulson, I suggest you take the oven to your dealer as soon as
possible’ Vroom said firmly. ‘And next time, get a smaller turkey... and yes, a
readymade turkey will be a good idea for tonight… No, I don’t have a dial-aturkey
number. Thank you for calling Ms Paulson, bye.’ Vroom ended the call.
Vroom nagged his fist on the table.
‘Everything okay?’ I said, not looking up from my papers.
‘Yeah. Just a psycho customer,’ he mumbled as another number started
flashing on his screen.
I worked on my computer for the next ten minutes, compiling the call
statistics of the previous day. Bakshi had also assigned me the responsibility
of checking the other agent’s etiquette. Every now and then, I would listen in
on somebody’s call. At 10:47 p.m., I connected to Esha’s line.
‘Yes sir. I sound like your daughter? Oh, thank you. So what is wrong
with the vacuum cleaner/’ she was saying.
‘Your voice is so soothing,’ the caller said.
‘Thanks you sir. So, the vacuum cleaner…?’
Esha’s tone was perfect—just the right mix of politeness and firmness.
Management monitored us on average call handling times, or AHTs. As WASG
got the more painful customers, our AHT Benchmarks were higher at two-anda-
half minutes per call. I checked my files for everyone’s AHT—all of us were
within targets.
‘Beep! The sound of the fax machine made me look up from my papers.
I wondered who could be faxing us at this time. I went to the machine and
checked the incoming fax. It was from Bakshi.
The fax machine took three minutes to churn out the seven pages he
had sent. I tore the message sheet off the machine and held the first sheet
From: Subhash Bakshi
Subject: Training Initiatives
Dear Shyam,
Just FYI, I have recommended your name to assist in accent
training as they are short of teachers. I am sure you can
spare some time for this. As always, I am trying to get you
more relevant and strategic exposure.
Subhash Bakshi
Manager, Connexions
I gasped as I read the rest of the fax. Bakshi was sucking me into several
hours outside my shift to reach new recruits. Apart from the extra work, I
hate accent is so confusing. You might think the Americans and their language
are straightforward. Far from it—with them, each letter can be pronounced
several different ways.
I will give you just one example— T. With this letter Americans have
four different sounds. T can be silent so ‘internet’ becomes ‘innernet’ and
‘advantage’ becomes ‘advannage’. The second way is when T and N merge
—‘written’ becomes ‘writn’ and ‘certain’ is ‘certn’. The third sound is when T
is in the middle. There, it sounds like a D—‘daughter’ is ‘daughter’ and
‘water’ in ‘wauder’. The last category, if you still care, is when Americans say
T actually like a T. This happens when T is the beginning of the word like
‘table’ or ‘stumble’. Man, it drivers me nuts. And this is just one consonant.
The vowels are another, more painful story.
‘What’s up/’ Vroom said, coming up to me.
I passed the fax to Vroom. He read it and smirked.
‘Yeah right. He sent you an FYI. Do you know what an FYI is?’ Vroom
‘Fuck you Instead. It is a standard way to dump responsibility on
someone else.’
‘I hate accent training man. You can’t teach Delhi people to speak like
American in a week.’
‘Just as you can’t train Americans to speak with a Punjabi accent,’
Vroom said and chuckled. ‘Anyway, go train-train, lose your brain.’
‘What will I do?’ I said, beginning to walk back towards our desk.
‘Go train-train, lose your brain,’ Vroom said and laughed. He liked the
rhyme, and repeated it several times as we walked back to the bay.
I was back at my seat, Vroom’s words—‘train, train’—echoing in my
head. They were making me remember another kind of train altogether. It
brought back memories of the Rail Museum—where I had a date with Priyanka
a year ago.
My Past Dates with
Rail Museum, Chanakyapuri
One year before this night
She came thirty minutes late. I had seen the whole museum twice,
examined every little train model, stepped inside India’s oldest coal engine,
understood the modern interactive siren system. I went to the canteen, which
was on an island inn the middle of an artificial pond. It was impressive
landscaping for museum. I though of lighting a cigarette, but I caught sight of
the sign: ‘Only Steam Engines are Allowed to Smoke.’ I was cradling a
lukewarm Coke in the museum canteen when she arrived.
‘Okay. Don’t say anything. Sorry, I’m late, I know, I know,’ she said and
sat down with a thump in front of me.
I didn’t say anything. I looked at her tiny nose. I wondered ho it allowed
in enough oxygen.
‘What, say something,’ she said after five seconds.
‘I thought you told me to be quiet,’ I said.
‘My mother needs professional help,’ Priyanka said. ‘She really does.’
‘What happened/’ I swirled the straw in my coke, making little fizzy
drops implode.
‘I’ll tell you. First, how do you like this place/ cute, isn’t it?’
‘The Rail Museum?’ I said, throwing my hands in the air. ‘How old are
we, twelve? Anyway, what happened with mom? What was the fuel today?
‘We don’t need fuel, just a spark is enough. Just as I was ready to leave
to come here, she made a comment on my dress.’
‘What did she say?’ I asked, looking at her clothes. She wore a blue tieand-
dye skirt, and a T-shirt that had a peace sign on it. It was typical Priyanka
stuff. She wore earring with blue beads, which matched her necklace. She
had a hint of kohl in her eyes, which I was crazy about.
‘I was almost at the door and then she says, why don’t you wear the
gold necklace I gave you for you your last birthday?’ Priyanka said.
‘And then/’ she obviously wasn’t wearing any gold necklace, as my gaze
turned to the hollow of her neck, which I felt like touching.
‘And I was like, no mom, it won’t go with my dress. Yellow metal is
totally uncool, only aunties wear it. Boom, next thing we are having this big,
long argument. That’s what made me late. Sorry,’ she said.
‘You didn’t have to fight. Just wear the chain in front of her and
remove it later,’ I said as the waiter came to take our order.
‘but that’s not the point. Anyways,’ she said and turned tot eh waiter,
get me a plate of samosas, I’m starving. Actually wait, that is so fattening, do
you have a salad?’
The waiter gave us a blank look.
‘Where do you think you are?’ I said. ‘this is the Rail Museum canteen,
not an Italian bistro. You get what you see.’
‘Okay, okay,’ she said, eyeing the stalls. ‘Get me the potato chips. No,
get me the popcorn. Popcorn is lighter right? She looked at the waiter as if he
was a nutritionist.
‘Just get the popcorn,’ I said to the waiter.
‘So, what else is happening? Met Vroom?’ she said
‘;Was supposed to, but couldn’t. he had a date.’
‘With who? New girl?’
‘Of course. He never sticks to one. I wonder what girls see in him. All
hot ones too,’ I said.
‘I can’t understand the deal with Vroom. He is the most materialistic
and unemotional person I have met in my entire life,’ Priyanka said as the
popcorn arrived at our table.
‘No he isn’t,’ I said grabbing more popcorn than I could hold.
‘Well, look at him—jeans, phones, pizzas and bikes. That is all he lives
for. And this whole new girlfriend every three months, c’mon, at some point
you’ve got to stop that, right?’
‘Well, I’m happy to stick to the one I have,’ I said, my mouth
overflowing with popcorn.
‘You are so cute,’ Priyanka said, as she blushed and smiled. She took
some more popcorn and stuffed it into my mouth.
‘Thanks,’ I said as I munched the popcorn. ‘Vroom has changed. He
wasn’t like this when he first joined from his previous job.’
‘The one at the newspaper?’
‘Yeah, journalist trainee. He started in current affairs. Do you know
what one of his famous pieces was called?’
‘No, what? Oh crap,’ Priyanka said, looking at someone behind me.
‘What happened?’
‘Nothing, just don’t look back. Some relatives of mine with their painful
kids are here. Oh no,’ she said, looking down at our table.
Now when someone tells you not to look at something, you always feel
an incredible urge to do just that. From the corner of my eye I saw a family
with two kids at the corner of the room.
‘Who else do you expect to come here but kids?’ I said. ‘Anyway, they
are quite far.’
‘Shut up and look down. Anyway, tell me about Vroom’s piece,’ she
‘Oh yeah. It was called ‘Why Don’t politicians Ever Commit Suicide?”’
‘What? Sounds morbid.’
‘Well, the article said all kinds of people-students, housewives,
businessmen, employees and even film stars—commit suicide. But politicians
never do. That tells you something.’
‘What?’ she said, still keeping her eyes down.
‘Well, Vroom’s point was that suicide is a horrible thing and people do it
only because they are really hurt. This means they feel something. But
politicians don’t. So, basically, this country is run by people who don’t feel
‘Wow! Can’t imagine that going down well with his editor.’
‘You bet it didn’t. However, Vroom had sneaked it in. the editor only
saw it after it was printed and all hell broke loose. Vroom somehow saved his
job, but his bosses moved him to Page 3.’
‘Our Vroom? Page 3?’
‘They told Vroom he was good looking, so he would fit in there. In
addiction, he had done a photography course. He could click the pictures
‘Cover Page 3 because you are good looking? Now that sounds dumb,’
she said.
‘It is dumb. But Vroom look his revenge there too. He took unflattering
pictures of the glitterati—faces stuffed with food, close-ups of cellulite thighs,
drunk people throwing up—that sort of stuff showed up in papers the next
‘Oh my God,’ Priyanka laughed. ‘He sounds like an activist. I can’t
understand his switching to the call center for money.’
‘Well, according to him, there is activism in chasing money too.’
‘And how does that work?’
‘Well, his point is that the only reason Americans have say in this world
is because they have cash. The day we get money, we can screw them. So the
first thing we have to do is get the money.’
‘Interesting,’ Priyanka said and let out a sigh. ‘Well, that is why we slog
at night. I could have done my B.Ed right after college. But I wanted to save
some money first. Can’t open my dream nursery school without cash. So until
then, it is two hundred calls a night, night after night.’ Priyanka rested her
chin on her elbows. I looked at her. I think she would make the cutest nursery
school principal ever.
‘Western Appliances, Sam speaking, how may I help you? Please let me
help you? Please…’ I said, imitating an American accent.
Priyanka laughed again.
‘Priyanka dideeee,’ a five-year old boy’s voice started customers from
their samosas.
The boy running towards Priyanka had a model train set and a glass of
fountain coke precariously balanced in his hands. He ran without coordination:
the excitement of seeing his didi was too much for him. He
tripped near our table and I lunged to save him. I succeeded, but his fountain
coke fell all over my shirt.
‘Oh no,’ I said eve as I saw another three-year-old girl with a huge
lollipop in her mouth running towards us. I moved aside from the tornado to
save another collision. She landed straight on Priyanka’s lap. I went to the
restroom to clean my shirt.
‘Shyam,’ Priyanka said when I returned, ‘meet my cousin, Dr Anurag.’
The entire family had shifted to our table. Priyanka introduced me to
everyone. I forgot their names as soon as I heard them. Priyanka told her
doctor cousin I worked at a call center. I think the cousin was less interested
in talking to me after that. The kids had eaten half the popcorn and spilt the
rest of it. The boy was running his model train set through popcorn fields on
the table and screaming a mock siren with his sister.
‘Sit, Shyam,’ Priyanka said.
‘No, actually I have an early shift today,’ I said and got up to leave.
‘But wait…’ Priyanka said.
‘No, I have to go,’ I said and ran out of the Rail Museum, which had
turned as chaotic as a railway station.
‘Ouch, Esha scream in the middle of her call broke my train of though
and memories.
‘What?’ I said.
‘I heard loud static. Really bad line… hello, yes madam, Esha said.
Radhika was knitting something with pink wool while she waited for a
call. People were busy, but I could sense that the call volume was lower than
usual tonight.
‘Eew,’ Priyanka said five seconds later.
‘Freaking hell,’ Vroom said as he pulled off his headset from his ears.
‘What’s going on?’ I said.
‘There’s shrill static coming every few seconds now. Ask Bakshi to send
someone,’ Vroom said, rubbing his ear.
‘I’ll go to his office. You guys cover the calls,’ I said and looked at the
time. It was 10:51 p.m. The first break was in less than an hour.
I passed by the training room on my way to Bakshi’s office. I perked
inside: fresh trainees were attending a session. Some students were snoozing;
they were probably still getting used to working at night.
‘35=10’, the instructor wrote in big bold letters on the blackboard.
I remembered the 35=10 rule from my training days two years ago. It
helped agents adjust to their callers.
‘Remember,’ the instructor said to the class, ‘a thirty-five-year-old
American’s brain and IQ is the same as a ten-years-old Indian’s brain. This will
help you understand your clients. You need to be as patient as you are when
dealing with a child. Americans are dumb, just accept it. I don’t want anyone
losing their cool during the calls…’
I dreaded the day when I would have to teach in such classes. My own
Delhi accent was impossible to get rid of, and I must have come last in my
accent class.
‘I have to get out of this,’ I said to myself as I went to Bakshi’s cabin.
Bakshi was in his oversized office, starting at his computer with his
mouth open. As I cam in, he rapidly closed the windows. He was probably
surfing the Internet for bikini babes or something.
‘Good evening sir,’ I said.
‘Oh hello, Sam… please come in.’ Bakshi liked to call us by our Western
names. I hated it.
I walked into his office slowly, to give him time to close his favorite
‘Come, come Sam, don’t worry. I believe in being an open door
manager.’ Bakshi said.
I looked at his big square face, unusually large for his 5’6” body. The
oversized face resembled the Ravan cut-out at Dusshera. His face shone as
usual. It was the first thing you noticed about Bakshi—the oilfields on his face.
I think if you could recreate Bakshi’s skin as our landscape, you could solve
India’s oil problem. Priyanka told me one that when she met Bakshi for the
first time, she had an overwhelming urge to take a tissue and wipe it hard
across his face. I do not think one tissue would be enough though.
Bakshi was around thirty but looked forty and spoke like he was fifty.
He had worked in Connexions for the past three years. Before that, he did an
MBA from some unpronounceable university in South India. He though he was
Michael Porter or something (Porter is this big management guru—I didn’t
know either, but Bakshi told me in an FYI once) and loved to talk in manager’s
languages or Managese, which is another languages like English and American.
‘So, how are the resources doing?’ Bakshi said, swiveling on his chair.
He never refers to us a people; we are all ‘resources.’
‘Fine, sir. I actually to talk about a problem. The phone lines are not
walking property—lots of static coming in the calls. Can you ask systems…’
‘Fine, sir. I actually wanted to talk about a problem. The phone lines
are not working propely—lots of static coming in the calls. Can you ask
‘Sam,’ Bakshi said, pointing a pen at me.
‘What did I tell you?’
‘About what?’
‘About how to approach problems.’
I though hard, but nothing came to mind.
I don’t remember sir…. Solve them?’
‘No. I said big pictures. Always start at the big picture.’
I was puzzled. What was the big picture here? There was static coming
through on the phones and we had to ask systems to fix it. I could have called
them myself, but Bakshi’s intervention would get a faster response.
‘Sir, it is a specific issue. Customers are hearing disturbance…’
‘Sam,’ Bakshi sighed and signaled me to sit down, ‘what makes a good
‘What?’ I sat down in front of him and surreptitiously looked at my
watch. It was 10:57 p.m. I hoped the call flow was moderate so the others
wouldn’t have a tough time with one less person on the desk.
‘Wait,’ Bakshi said and took out a writing pad and pen. He placed the
pad on the middle of the table and then drew a graph that looked like this:
He finished the graph and turned the notebook hundred and eighty
degrees to make it face me. He clicked his pen shut with a swagger, as proud
as da Vinci finishing the Mona Lisa.
‘Sir, systems?’ I said, after staying silent for a few seconds.
‘Wait, first you tell me. What is this?’ Bakshi said and taped his index finger
on the diagram.
I tried to make sense of the chart and possibly connection to the static
on the phone lines. I couldn’t get it.
I shook my head in defeat.
‘Tch-tch, see let me tell you,’ Bakshi said. ‘This chart is your career. If
you want to be more senior, you have to move up this curve.’ He put a finger
on the curve and traced it, guiding me on how I should look at my life.
‘Yes sir’ I said having nothing better to say.
‘And do you know how to do that/’
I shook my head. Vroom probably though I was out smoking. I did feel
some smoke coming out of my ears.
‘Big Picture. I just told you focus on the big picture. Learn to identify
the strategic variables, Sam.’
Before I could speak, he had pulled out his pen again and was drawing
another diagram.
‘Maybe I can explain this to you with the help of a 2x2 matrix,’ Bakshi
said and bent down to wrote ‘High and ‘Low’ along the boxes. I had to stop
‘Sir please,’ I said, placing both my hands down to cover the sheet.
‘What?’ he said with irritation, as if Einstein had been disturbed at
‘Sir, this is really interesting to me. I must come back and learn this. But
right now any team is waiting and my shift is in progress.’
‘So?’ Bakshi said.
‘The phones, sir. Please tell systems they should check the WASG bay
urgently,’ I said, without pausing to breathe.
‘Huh?’ Bakshi said, surprised at how fast I speaking.
‘Just call systems sir,’ I said and stood up, ‘using that.’ I pointed at his
telephone and rushed back to my bay.
‘Nice break eh?’ Vroom said when I returned to our bay ‘C’mon man,
just went to Bakshi’s office about the static,’ I said.
“Is he sending someone?’ Vroom asked as he untangled his phone wires.
‘He said I should identify the strategic variable first,’ I said and sat down
on my seat. I rested my face on my hands.
‘Strategic variables? What’s that?’ Vroom said, without looking at me.
‘How the hell do I know?’ I snorted. ‘If I did, I would be team leader. He also
made some diagrams’
Radhika, Esha and Priyanka were busy on calls. Every few seconds, they
would turn the phone away from their ears to avoid the loud static. I wished
the systems guy would come by soon.
‘What diagram?’ Vroom said, as he took out some chewing gum from his
drawer. He offered one to me.
‘Some crap 2x2 matrix or something,’ I said, declining Vroom’s offer.
‘Poor Bakshi, he is just a little silly but a harmless creature. Don’t worry
about him,’ Vroom said.
‘Where the hell is the systems guy?’ I picked up the telephone and
spoke to the systems department. They had not yet received a call from
Bakshi. ‘Can you please come fast…yes, we have an emergency…yes, our
manager knows about it.’
‘I can’t believe Bakshi hasn’t called them yet,’ I said, after I had got the
systems guys to promise they’d send someone right away.
‘Things are bad around here, my friend,’ Vroom said. ‘Bad news may be
‘What do you mean? Are they cutting jobs?’ I asked, now a little worried
and anxious, along with being frustrated. It’s amazing how all these nasty
emotions decide to visit me together.
‘I’m trying to find out,’ Vroom said, clinking open a window on his
screen. ‘The Western Computers account is really suffering. If we lose that
account, the call center will sink.’
‘Crap. I heard something about it from Shefali. I think the website we
made was too useful. People have stopped calling us,’ I said.
A visitor in our bay interrupted our conversation. I knew he was the
systems guy, as he had three pages on his belt and two memory cards around
his neck.
Priyanka told him about the problem and made him listen to the static.
The systems guy asked us to disconnect our lines for ten minutes.
Everyone removed their headsets. I saw Esha adjusting her hair. She
does it at least ten times a night. First she will remove the rubber band that’s
tying up her hair and her hair will come loose. Then, she assembles it all
together and ties it back again.
Her hair was light-colored and intensely curly towards the ends: the
result of an expensive hair styling job, which cost as much as a minor surgery.
It didn’t even look that nice if you ask me. Naturally curly hair is one thing,
but processed curly hair looks like tangled telephone wires.
I saw Vroom stare at Esha. It is never easy for guys to work with a hot
girl in office. I mean, what are you supposed to do? Ignore their sexiness and
stare at your computer? Sorry, somehow I don’t think men were designed to
do that.
Radhika took her pink wool out from her bag and started to knot
frantically Military Uncle’s system was still working and somehow glued to his
‘What are you knitting?’ Esha turned to Radhika.
‘A scarf for my mother-in-law. Damn sweet she is, feels cold at night,’
Radhika said.
‘She is not sweet—‘ Vroom began to say but Radhika interrupted him.
‘Shh Vroom. She is fine, just traditional.’
‘And that sucks, right? Vroom said.
‘Not at all. In fact, I like the cozy family feeling. They are only a little
bit old-fashioned,’ Radhika said and smiled. I did not think the smile was
genuine, but it was none of my business.
‘Yeah right. Only a little. As in always cover your head with your sari
types,’ Vroom said.
‘They make you cover your head?’ Esha asked, speaking through teeth
clenched around her rubber band.
‘They don’t make me do anything, Esha. I am willing to follow their
culture. All married women in their house do it,’ Radhika said.
‘Still it is a bit weird,’ Esha said.
‘Anyway, I tool it as a challenge. I love Anuj and he said he came as a
package. But yeah, sometimes I miss wearing low waist jeans like you wore
the day before.’
I was amazed Radhika remembered what Esha wore the day before.
Only women have this special area in the brain that keeps track of everything
they and their friends wore the last fifty times.
‘You think those jeans?’ Esha said, her eyes lighting up.
‘I love them. But I guess you need the right figure for them,’ Radhika
said. ‘Anyways, sorry to change the topic guys, but we’re forgetting
something here.’
‘What? The systems?’ I asked, as I looked under the table. The systems
guy lurked within, in a jungle wires. He told me would need ten more
I checked my watch. I was 11:20 p.m. I wondered if Bakshi would be
coming for his daily rounds soon.
‘Not the static,’ Radhika said as she kept her knitting aside. ‘Miss
Priyanka has some big news for us, remember?’
‘Oh yes. C’mon Priyanka tell us,’ Esha screamed. Military Uncle looked
up from his screen for a second, and then went back to work. I wondered if
he’d been this quiet when he lived with his son and daughter-in-law.
‘Okay I do have something to tell you,’ Priyanka said with a sheepish
grin, making her two dimples more prominent. She brought out a box of
sweets from her large plastic bag.
‘Whatever your news is, we do get to eat the sweets, right? Vroom
wanted to know.
‘Of course,’ Priyanka said, carefully opening the red cellophane
wrapping on the box. I hate it when she is so methodical. Just trip the damn
wrapping off, I thought. Anyway, it was not my business. I looked under the
table for a few seconds, as if to help the systems guy. Of Course, my ears
were focused on Priyanka’s every word.
‘So, what’s up? Oh milk cake, my favourite,’ Radhika said, even as
Vroom jumped to grab the first piece.
‘I’ll tell you, but you guys have to swear it won’t leave WASG,’ Priyanka
said. She offered the box to Radhika and Esha. Radhika took two pieces, while
Esha broke the tiniest piece possible with human fingers. I guess the low-cut
jeans figure comes at a price.
‘Of course we won’t tell anyone. I hardly have any friends outside the
WASG. Now tell please,’ Esha said and wiped her long fingers with a tissue.
‘Well, let’s just say, my mom is the happier person on earth today,’
Priyanka said.
‘No riddles man. Just tell and the story,’ Vroom said.
‘Well, you know my mom and her obsession for an NRI match for her
rebellious daughter.’
‘Uh-uh, Radhika nodded as she ate her milk cake.
‘So these family friends of ours brought a proposal for me. It came from
one of their relatives in Seattle. I would have said no like always. However,
this time, I saw the pictures, which were cute. I spoke to the guy on the
phone—he sounded decent. He works in Microsoft—so is doing well. His
parents are in Delhi and I met them today. Nice people,’ Priyanka said and
paused to break a piece for herself. She could have broken a smaller piece, I
thought, but it was not really my business.
‘And,’ Esha said, her eyes opened wide and starting at Priyanka.
‘I don’t know, just something clicked or what,’ Priyanka said, playing
with her milk cake rather than eating it. ‘They asked for my decision upfront
and I said—yes.’
‘Waaaoooow! Oh wow!’ the girls screamed at their highest pitch
possible. The system guy shook in terror under the table. I told him
everything was fine and asked him to continue. At least everything was fine
outside. Inside, I had a burning feeling, like someone had tossed a hot coal in
my stomach.
Radhika and Esha got up to hug Priyanka as if India had won the World
Cup or something. People get married everyday. Did these girls really have to
create a scene? I wished the phones would start working again so I did not
have to listen to his nonsense.
I looked at my computer screen and saw that Microsoft Word was open.
Angrily I closed all windows with the Microsoft logo on it.
‘Congratulations, Priyanka,’ Vroom said, ‘that’s big news.’
Even Military Uncle got up and came to shake hands with Priyanka.
Grown ups like it when young people decide to get married. Of course, he was
back at his desk in twenty seconds.
‘This deserves more than milk cake. Where is our treat?’ Esha asked.
Girls like Esha hardly eat anything, but still jump around asking for treats.
‘Treat will come guys,’ Priyanka said, her smile taking permanent
residence on her face. ‘I have only said yes. No ceremonies have happened
‘You’ve met the guy?’ Vroom said.
‘No, he’s in Seattle. But we spoke for hours on the phone. And I have
seen his picture. He is cute. Want to see the photo?’ Priyanka said.
‘No thanks,’ I blurted out in reflex. Damn, I could not believe I’d said
that by sheer luck, I had not said it loud enough for Priyanka to hear.
‘Huh? You said something?’ Priyanka asked, looking at me.
I shook my head and pointed under the table. Yes, my only focus was to
fix the phones.
‘Do you want some milk cake?’ Priyanka asked and shunted the box
towards me.
‘No, thanks,’ I said and slid the box back.
‘I thought milk cake was your favorite.’
‘Not anymore. My tastes have changed,’ I said. ‘And I’m trying to cut
‘Not eve n a small piece?’ she asked and titled her head. At some stage
of my life, I sued to find that head-tilt cute, but today I remained adamant.
I shook my head. Our eyes locked. When you have shared a relationship
with someone, the first change is in how you look into each other’s eyes. The
gaze becomes more fixed, and it is hard to pull away from it.
‘Aren’t you going to say anything?’ Priyanka said. When girls say that,
it’s not really a question. It means they want you to say something.
‘About what? The phone lines? They’ll be fixed in ten minutes,’ I said.
‘Not that. I’m getting married, Shyam.’
‘Oh really,’ I said, as if this were first time I had heard the news.
‘I just said yes to a proposal today,’ she said.
‘Good,’ I said and turned to my screen.
‘Show us the picture!’ Esha screamed, as if Priyanka was going to show
her Brad Pitt naked or something. Priyanka took out a photograph from her
handbag and passed it around. I saw it from a distance: he looked like a
regular software geek, similar to the guy under our table, but with better
clothes. He stood straight with his stomach pulled in—an old trick any guy with
a paunch applies when he gets his picture clicked. He wore glasses, and had a
super neat hairstyle as if his mom clutched his cheeks and combed his hair
every morning. Actually, she just might have for this ‘arranged marriage’
picture. He was standing with the statue of Liberty in the background,
perhaps to emphasize that he was an NRI match and this better than others.
His forced smile made him look like a total loser if you ask me—like the kind
of guy who never spoke to a girl in college. However, now he was hot, and
girls with dimples were ready to marry him without even meeting him.
‘He’s so cute. Like a little teddy bear,’ Esha said and passed the picture
to Radhika.
When girls call a guy ‘teddy bear’, they just mean he is nice but they
will never be attracted to him. Girls may say they like such guys, but teddy
bears never get to sleep with anyone. Unless of course their moms hunt the
neighborhood for them.
‘Are you okay?’ Priyanka said to me. The others were busy analyzing
the picture.
‘Yeah. Why?’
‘No. just expected a little more reaction. We’ve known each other for
four years, more than anybody else on the desk.’
Radhika, Esha and Vroom turned their hands away from the picture to
look at us.
‘Reaction?’ I said. ‘I’m thought I said good.’
‘That’s all?’ Priyanka said. Her smile had left the building.
‘What?’ I said. ‘I’m busy trying to get the system fixed.’
Everyone continued to stare at me.
‘Okay,’ I said, ‘okay, Priyanka. This is great news. I am so happy for
you. Okay?’
‘You could have used a better tone,’ Priyanka said. ‘Anyway, I’ll just
come back,’ she mumbled, and walked away quickly towards the ladies room.
‘What? Why is everyone staring at me?’ I said and everyone turned
The systems gut finally came our from under the table.
‘Fixed?’ I said.
‘I need signal testing equipment,’ he said, wiping sweat off his
forehead. ‘The problem could be outside. Builders are digging all over
Gurgaon right now, some stupid contractor may have dug over our lines. Just
take a break while I come back. Call your manager here as well,’ he said and
I picked up the telephone to call Bakshi. The line was busy. I left a voice
mail for him to come to the desk.
Priyanka returned from the restroom. I noticed she had washed her
face. Her nose still has a drop of water on top of it.
‘Sounds like an easy night. I hope it never gets fixed,’ Radhika said,
knotting ferociously.
‘Nothing better than a call center job if the phones are not working,’
Priyanka said and closed the box of sweets.
‘So tell us more, what is he like?’ Esha said.
‘Who? Ganesh?’ Priyanka asked.
‘His name is Ganesh? Nice,’ Esha said and switched on her mobile
phone. Everyone else followed suit and several opening tones filled the room.
Normally agents could not use cell phones in the bay, but it was okay to do so
now as the system was down.
I had two text messages from Shefali: One wishing me goodnight, and
another one wishing me sweet dreams and a cuddly night. I cringed.
‘Does Ganesh like to talk? Sometimes the software types are real quite,’
Radhika said.
‘Oh yes, he talks a lot. In fact, I might get a cal from him now because
my phone is on,’ Priyanka said and smiled. ‘We’re still getting to know each
other, so any communications good.’
‘You sound sooo happy,’ Esha said. Her ‘so’ lasted four seconds.
‘I am happy. I can see what Radhika says now about getting a new
family. Ganesh’s mom came home today and gave me a big gold chain. And
she was all hugging me and kissing me.’
‘Sounds gross,’ Vroom said.
‘Shut up, Vroom,’ Esha said. ‘Oh Priyanka, you’re so lucky.’
Vroom sensed that I was not exactly jumping with joy at the
‘Cigarette?’ he said.
I looked at my watch. It was 11:30, our usual time for taking a smoke. In
any case, I preferred burning my lungs to sticking around to find out Ganesh’s
Vroom and I went to the call center parking lot Vroom leaned against his
bike and lit two cigarettes with one matchstick. I looked at his tall and thin
frame. If he weren’t so skinny, you’d say he was a stud. Still, a cigarette
looked out of place on his boyish face. Perhaps conscious of the people who
had called him Baby Face before, he always kept a one-day old stubble. He
passed an already burning cigarette to me. I took a puff and let it out in the
cold night air.
We kept quiet for a minute and I was thankful to Vroom for that. One
finally thing guys do know is when to shut up.
Vroom finally spoke, starting with a neutral topic. ‘I need a break man.
Good thing I’m going to Manali next weekend.’
‘Cool, Manali is really nice,’ I said.
‘I’m going with my school buddies. We might ride up there on bikes.’
‘Bikes? Are you buts, you’ll freeze to death.’
‘Two words: leather jackets. Anyway, when did you go there?’
‘Last year. We took a bus though,’ I said.
‘Who all went?’ Vroom said as he looked for a place to flick ash. He
found none. He stepped to a corner of the parking lot and plucked two large
leaves from a tree. We tapped our cigarette on the improvised ashtray.
‘Priyanka and I,’ I said and turned silent. Vroom did not respond either
for ten seconds.
‘Fun?’ he finally said.
‘Yeah, it was great. Apart from the aches from the bus ride,’ I said.
‘Why, what happened?’
‘We took a bus at four in the morning from ISBT. Priyanka was in her
anti-snob phase, so she insisted we take the ordinary slow bus and not the
deluxe fast one. She also anted to enjoy the scenery slowly.’
‘And then?’
Then what? The moment the bus reached the highway, she learned on
my shoulder and slept off. My shoulder cramped and my body turned sore. But
apart from that horrible journey, it was great fun.’
‘She’s a silly girl,’ Vroom said. Letting out a big puff, his face smiling
behind the smoke ring.
‘She is. You should have seen her then. She used to wear all these
beads and FabIndia stuff all the time. And then she’d sit with the truck drivers
and have tea.’
‘Wow. Can’t imagine Priyanka like that now,’ Vroom said.
‘Trust me, the girl has a wild side,’ I said and paused, as her face came
to mind. ‘Anyway, it’s history now. Girls change.’
‘You bet. She’ll all set now.’
I nodded. I didn’t want to talk about Priyanka anymore. At least one
part of me didn’t. The rest of my parts always wanted to talk about her.
‘NRI catch, Microsoft and all. Not bad,’ Vroom continued as he lit
another cigarette. I narrowed my eyes at him.
‘What?’ he said. It’s in my daily quota. It is only my third of five.’ He
exhaled a giant cloud.
‘It’s a little too quick, isn’t it?’ I said.
‘What? The cigarette? I need it today.’
‘Not theat. Priyanka’s wedding. Don’t you think she is deciding too
‘Fast? C’mon man, you don’t get matches like this everyday. He is in
freaking Microsoft. As good as they get. He is MS Groom 1.1—deluxe edition.’
‘What is the deal with Microsoft? Good job?’
‘Dude, I’m sure he packs close to a hundred grand a year.’
‘What is that? A hundred thousand US dollars a year?’
Vroom nodded. I tried to convert hundred thousand US dollars to rupees
and divide it by twelve to get the monthly salary. There were too many zeros
and it was a tough calculation to do in my head. I racked my brain for a few
‘Stop calculating in rupees,’ Vroom said and smiled.
‘I’m not doing any calculations.’
‘Priyanka’s got a catch. I’m telling you,’ Vroom repeated.
He paused and looked at me. His eyes were wet like a puppy’s brown
and kind to look at. I could see why girls flocked to him. It was the eyes.
‘I’m going to ask you a question. Will you answer it honestly?’ Vroom
‘Are you upset she is getting married? I know you have feelings for her.’
‘No,’ I said and stated laughing. ‘I just find it a bit strange. But I
wouldn’t say I’m upset. That is too strong a word. It is not like we’re going
around now or anything. No sir, I am not upset.’
Vroom waited while I continued to laugh exaggeratedly. When I’d
stopped he said, ‘Okay, don’t bullshit me. What happened to your re-proposal
I remained silent.
It’s okay man. You can tell me.’
I sighed, ‘Well, of course I feel for her. But they are just vestigial
‘Vesti what?’
‘Like vestigial organs. They serve no purpose or value. But they can give
you a pain in the appendix. Same with my feelings for Priyanka. I’m supposed
to have moved on, but obviously it hasn’t happened. Meanwhile, MR NRI
comes and gives me a kick in the rear end,’ I said.
‘Talk to her. Don’t tell me you’re not going to,’ Vroom said and exhaled
two smoke rings.
‘I was planning to real soon. I though we’d submit the website user
manual and hopefully that would have made it easier for Boston to approve
my promotion. How did I know there would be milk cake distribution tonight?
How was it by the way? I didn’t touch it.’
‘Milk cake was great. Never sulk when food is at stable dude. Anyways,
screw that. Listen, you still have some time. She has only said yes.’
‘I hope so. Though even as team leader, it’s hard to compete with Mr
Microsoft,’ I said.
We remained silent for a few more seconds. Vroom spoke again.
‘Yeah man, Girls are strategic. They’ll take about love and romance and
all, that crap—but when it comes to doing the deal, they will choose the
fattest chicken,’ he said, and bunched up the leaf ashtray so it became like a
‘I guess I can only become fat, not a fat chicken,’ I said.
‘Yeah, you need to be far, fresh and fluffy. Girls know their stuff. That’s
why you shouldn’t feel so upset. We aren’t good husband material—just
accept it.’
‘Thanks Vroom, that really makes my day.’ I said. I did agree with
Vroom though. It was evolution. Maybe nature wanted dimple-cheeked,
software-geek, mini-Ganesh babies. They were of far more value to society
than depressed, good-for-nothing junior Shyams.
‘And anyway, it’s the girl who always gets to choose. Men propose and
women accept the proposal or, as in many cases, reject it.’
It’s true. Girls go around rejecting men like it is their birthright. They
have no idea how much it hurts us. I read once (or maybe saw it during one of
my Discovery Channel phases) that the reason for this is that the female of
the species has to beat their offspring with a lot of effort. Hence they choose
their mates carefully. Meanwhile, men dance around, spend cash, make them
laugh, write stupid poems, anything to win them over. The only species where
courting works in reverse is the sea horse. Instead of the females, the male
sea horse bears the offspring: they carry baby sea horse eggs in their pockets.
Guess what? The female sea horses are always hitting on the males, while the
latter pucker their noses and get to pick the cutest female. I wished if I were
a sea horse. How hard can it be to carry a couple of eggs in a backpack?
Vroom interrupted my thoughts.
‘But who knows. Priyanka isn’t like other girls, or maybe she is after all.
Either way, don’t give up man. Try to get her back,’ Vroom said and patted
my shoulder in encouragement.
‘Speaking of back, shouldn’t we be heading back to the bay?’ I said and
looked at my watch, it’s 11:45 p.m.’
We passed the Western Computers main bay as we returned from the
parking lot. The main bay sounded like a noisy school, except the kids
weren’t talking to each other, but to customers. Monitor problem, viruses,
strange error message—there was nothing Connexions could not help you
‘Still looks busy,’ I said.
‘Not at all. People have told me call traffic is down forty percent. I think
they’ll cut a lot of staff, or worst case scenario, cut all people and shift the
client to the Bangalore center.’
‘Bangalore? What will happen here?’ I said.
They’ll close this poorly managed madhouse down. What else? That is
what happens when people like Bakshi spend half their time playing politics
with other managers,’ Vroom said. He spotted a good looking girl in the
Western Computers bay and pointed her out to me.
‘Close down!’ I said, after studying the pretty girl for half a second.
‘Are you serious, what will happen to the hundreds of jobs here?’
‘Like they care. You think Bakshi cares?’ Vroom said and shrugged his
lanky shoulders.
‘Crap happens in life. It could happen tonight,’ Vroom said as we
reached the WASG.
The systems guy was under the table again.
‘No calls yet. They’ve called for a senior engineer,’ Priyanka said.
‘It’s an external fault. Some cables are damaged I think. Gurgaon is
going nuts with constructions,’ the systems guy said, as he emerged from
under the table.
‘Bakshi knows?’ I said.
‘I don’t know,’ Priyanka said.
Vroom and I sat down at our desk.
‘It’s not too bad. Nice break,’ Esha said as she filed her nails with a
weirdly shaped nail cutter.
Priyanka’s cell phone began to rung startling everyone.
‘Who is calling you so late?’ Radhika said, still knitting her scarf.’
‘Long distance I think,’ Priyanka said and smiled.
‘Oooh!’ Esha squealed, like a two-year-old on a bounce castle. What is
the big deal about a long distance phone call? I thought.
‘Hi Ganesh. I just switched my phone on,’ Priyanka said. ‘I can’t believe
you called so soon.’
I could not hear Ganesh’s response. Thank God.
‘Fifteen times? I can’t believe you tried my number fifteen times…so
sorry,’ Priyanka said, looking idiotic with happiness.
‘Yes I’m at work. But it’s really chaotic today. Systems are down…
Hello?... How come you’re working on Thanksgiving? Oh, nice of the Indians to
offer to work…hello? Priyanka said.
‘What happened?’ Esha said.
‘There’s hardly any network,’ Priyanka said, shaking her phone as if
that would improve the reception. I felt like shaking her.
‘We’re in the basement. Nothing comes into this black hole,’ Vroom
said. He was surfing the internet, and was on the Formula I website.
‘Landline,’ Esha said, pointing to the spare phone on one desk. Every
team in Connexions had a spare independent landline at their desk for
emergency use. ‘Tell him to call on the landline.’
‘Here?’ Priyanka asked, looking to me for permission.
Normally this would be unthinkable, but our systems were down so it
did not really matter. Also, I did not want to look like a sore loser preventing
a new couple from starting their romance.
I nodded and pretended to be absorbed by my computer screen. As the
ad-hoc team leader, I had some powers. I could approve any personal calls. I
could also listen in on any line on the desk on my headset. However, I could
not listen in on the independent emergency phone. Not unless. I went under
the table and tapped it.
‘Tap the landline,’ a faint voice echoed in my head.
‘No, it’s wrong,’ I said and mentally reprimanded myself.
I could still hear one side of the conversation though.
‘Hello… Ganesh, call the landline… yes 2246343 and 11, for Delhi… Call
after ten minutes, our boss might come on his rounds soon… I knew ten
minutes is six hundred seconds, I’m sure you’ll survive, she laughed
uncontrollably and hung up. When women laugh non-stop, they’re flirting. I
hate Priyanka.
‘He sounds so cute,’ Esha said, stretching the last word to five times its
normal length.
‘Enough is enough, I’m going to call Bakshi. We need to fix the systems,’
I said and stood up. I couldn’t bear the systems guy lurking under the table
anymore. More than that, I could not bear six-hundred-seconds-without-you
survival stories.
I was walking towards Bakshi’s office when I noticed him walking
towards me.
‘Agent Sam, why aren’t you on your desk?’ Bakshi said.
‘I was looking for you sir,’ I said.
‘I’m all yours,’ Bakshi said as his face broke into a smile. He came and
placed his arm around my shoulder. I hate it when he does that.
Bakshi and I returned to WASG. Everyone heard the sound of Bakshi’s
heavy steps. Radhika hid her knitting gear under the table. Esha pout her nail
file in her bag. Vroom opened his screen to an empty MSWord document.
The systems guy came out from under the table and called his boss, the
head of the IT department.
‘Looks like we have technology issues here’ Bakshi said and the systems
guy nodded his head.
The head of IT came soon after. He and the systems guy discussed geek
stuff between themselves in so-called English. When the discussions were
over, the IT head ranted out incomprehensible technical details to us. I only
understood that the system was under a strain: eighty percent of the WASG
capacity was damaged, and the remaining twenty percent could not handle
the current load.
‘Hmmm,’ Bakshi said, his left hand rubbing his chin ‘hmmm…that’s
really bad, isn’t it?’
‘So, what do you want us to do?’ the IT head asked.
All eyes turned to Bakshi, it was a situation Bakshi hated—to be asked to
take a decision or recommend action.
‘Hmmm,’ Bakshi said and flexed his knees, knee by slow knee, to buy
time. ‘We really need a methodical game plan here.’
‘We can shut down the WASG system tonight. Western Computers main
bay is running fine anyway,’ the junior IT guy suggested.
‘But, WASG has one lost all its capacity. Boston won’t like it if we shut
the bay,’ the IT head said, referring to the Western Computers and appliances
headquarters in Boston.
‘Hmmm,’ Bakshi said again and pressed a sweaty palm on my desk.
‘Upsetting Boston will not be good at this time. We are already on a slippery
slope at Connexions. Let’s try to be proactively oriented here.’
Vroom couldn’t resist a snigger at Bakshi’s jargon. He looked away and
clenched his teeth.
‘Sir, can I make a suggestion,’ I said, even though I should have kept my
trap shut.
‘What?’ Bakshi said.
‘We could take Bangalore’s help,’ I said, referring to the location of the
second Western Appliances and Computers call center in India.
‘Bangalore?’ Bakshi and the IT head said in unison.
‘Yes sir. It is thanksgiving and call volumes are low. So Bangalore will be
running light as well. If we pass most of our calls there, it will get busier for
them, but it won’t overload them. Meanwhile, we can handle a limited flow
here,’ I said.
‘That makes sense. We can easily switch the flow for a few hours. We
can fix the systems here in the morning,’ the junior IT guy said.
‘That’s fine,’ I said. ‘And people will start their Thanksgiving dinner in
the States soon, so call volumes will fall even more.’
Everyone on the desk looked at me and nodded. Secretly they were
thrilled at the easy shift tonight. Bakshi, however, had fallen into silent
‘Sir, you heard what Shyam said. Let’s ask Bangalore. That is our only
option,’ Priyanka said.
Bakshi remained silent and pondered for a few more seconds. I want to
know what he actually thinks in these moments.
‘See, the thing is,’ Bakshi said and paused again,’…aren’t we comparing
apples to oranges here?’
‘What?’ Vroom looked at Bakshi with a disgusted expression.
I wondered what Bakshi was talking about. Was I the apple? Was Delhi
the orange? What fruit was Bangalore?
‘I have an idea. Why don’t we use Bangalore?’ Bakshi said and snapped
his fingers.
‘But that is what Shyam—‘ the junior IT guy began, but Bakshi
interrupted him. Poor junior IT guy, he isn’t familiar with Bakshi’s ways.
‘See, it sounds unusual, but sometimes you have to do out-of-the-box
thinking. Bakshi said and tapped his head in self-administration.
‘Yes sir,’ I said. ‘That is a good idea. We have it all sorted now.’
‘Good,’ the IT guys said and started playing with the computer menus.
Bakshi had a smug smile on his face.
Before the IT guys left they told us the WASG call volume would be
super-light, maybe even less than twenty calls an hour. We were overjoyed,
but kept a straight face before Bakshi.
‘See, problem solved,’ Bakshi said and spread his hands. ‘That is what
I’m here for.’
‘Lucky us, sir,’ Priyanka said.
We thought Bakshi would leave, but he had other plans. ‘Shyam, as you
are free tonight, can you help me with some strategic documents? You know,
it will give you some exposure.’
‘What is it, Sir?’ I said, not happy about sacrificing my night.
‘These are ten copies of the monthly data sheets I just printed out,’
Bakshi said and held up some documents in his right hand. ‘For some reason
the sheets didn’t come in order. It is ten page ones, then page twos and so
on. Can you help fix this?’
‘You didn’t collate them. You can choose the option when you print,’
Vroom said.
‘You can choose to collate?’ Bakshi asked, as if we’d told him about an
option for brain transplants.
‘Ye,’ Vroom said and took some chewing gum from his drawer. He
popped a piece into his mouth. ‘Anyway, it is easier to take one printout and
photocopy the est. comes out stapled too.’
‘I need to upgrade my technical skills. Technology changes so fast,’
Bakshi said. ‘But Shyam, can you help arrange and staple them this time?’
‘Sure,’ I said. As if I had a choice.
Bakshi dumped the sheets on my table and left the room.
Priyanka looked at me with her mouth open.
‘What?’ I said.
‘I can’t believe it,’ She shook her head. ‘Why do you let him do this to
‘C’mon Priyanka, leave Shyam alone. Bakshi runs his life,’ Vroom said.
‘Exactly. Because he lets him. Why can’t people stand up for
I don’t know why I can’t stand up for myself, but I definitely can’t stand
Priyanka’s rhetorical questions. She doesn’t understand the point, and then
asks the world out aloud.
I tried to ignore her. However, her words had affected me. It was
difficult to focus on the sheets. I stacked the first set and was about to staple
them when Vroom said, He can’t take on Bakshi right now. Not at this time,
Priyanka, they are in the mood to fire people.’
‘Yes thanks Vroom. Can someone explain reality? I need to make a
living. I don’t have Mr Microsoft PowerPoint waiting for me in Seattle,’ I said
and pressed the stapler hard. I missed and staple pin pierced my finger.
‘Oww!’ I screamed loud enough to uproot Military Uncle from his desk.
‘What happened?’ Priyanka said and stood up.
I lifted my finger to show the streaks of blood. A couple of drops split
onto Bakshi’s document.
The girls squealed ‘eews’ in rapid succession.
‘Symbolism, dude. Giving your life blood to this job,’ Vroom said. ‘Can
someone give this guy a band-aid before he makes me throw up?’
‘I have a band-aid,’ Esha said as the girls came up and surrounded e.
Western love to repair an injury—as long as it is not to gross.
‘That’s bad,’ Esha said, taking out a band-aid from her bag. She had like
fifty of them.
‘It’s nothing. Just a minor cut,’ I said. I clenched my teeth hard as it
hurt like hell.
Priyanka took out a few tissues from her bag. She held my finger and
cleaned the blood around it.
‘Ouch!’ I screamed.
‘Oh, the staple is still in there,’ she said. ‘We need forceps. Forceps
Esha had forceps in her handbag, which I thin k she uses to rip her
eyebrows out. Girl’s handbags have enough to make a survival kit for
Priyanka held the forceps and went to work my finger with a surgeon’s
‘Here’s the culprit,’ she said as she pulled out a staple pin drenched in
blood. I swear, ever since I’ve developed a fear of staple—staplophobia, you
can call it.
Priyanka wiped my figure and then struck the band-aid on it. With no
more fun, bloody sights to see, everyone returned to their seats. I went back
to collating sheets. Perhaps my abilities really did lie in mindless labor.
Esha and Radhika began talking about Bakshi.
‘He had no idea what IT was saying,’ Radhika said.
‘Yeah, but did you see his face?’ Esha said. ‘He looked like he was doing
a CBI investigation.’
I looked at Priyanka. The word CBI brought back memories. Even as I
collation Bakshi’s sheets, my mind drifted to Pandara Road.
# 10
My Past Dates with
Havemore Restaurant, Pandara Road
Nine months before this night
‘Shyam,’ Priyanka said as she tried to push me away. ‘This is not the
place to do these things. This is Pandara Road.’
‘Oh really,’ I said, refusing to move away. We were sitting on a corner
table. A carved wooden screen partially hid us. ‘What’s wrong with Pandara
Road?’ I said, continuing to kiss her.
‘This is a family place,’ she said; she spread a palm on my face and
pushed me back again, firmly this time.
‘So, families get made by doing these things.’
‘Very funny. Anyway, you chose this place. I hope the food is as good as
you said it was.’
‘It’s the best in Delhi,’ I said. We had come to Havemore Restaurant,
one of the half-dozen overpriced but excellent restaurants on Pandara Road.
We had done enough museums. After the Rail Museum, we had gone to the
Planetarium (the dark empty theatre with its romantic possibilities was fun, I
admit), the Natural History Museum, the Doll Museum and the Science
museum. According to Priyanka, museum offered good privacy, great gardens
and cheap canteens.
‘A hundred and thirty bucks for daal’ Priyanka exclaimed as she opened
the menu. Her kohl-lined eyes expression of a stunned cartoon character. It
was embarrassing, especially as the waite.- was already at out table to take
the order.
‘Just order okay?’ I said in a hushed voice.
Priyanka took five more minutes to place the order. Here is how she
decides. Step two: r-sort the cheaper ones based on calories.
‘One naan, no butter. Yellow daal,’ she said as I glared at her.
‘Okay, not yellow, black daal,’ she said. ‘And…’
‘And one shahi paneer,’ I said.
‘You always order the same thing, black daal and shahi paneer,’ she
made a face.
‘Yes, same girl, same food. Why bother experimenting when you already
have the best,’ I said.
‘You are so cute,’ she said. Her smile made her eyes crinkle. She
pinched my cheeks and fed me a little vinegar-onion from the table. Hardly
romantic, but I liked it.
She moved he hand away quickly when she saw a family being led to the
table adjacent to us. The family consisted of a young married couple, their
little daughters and an old lady. The daughters were twins, probably four
years old.
The entire family had morose faces and no one said a word to each
other. I wondered why they had come out when they could be grumpy for
free at home.
‘Anyway,’ Priyanka said, ‘what’s the news?’
‘Not much, Vroom and I are busy with the troubleshooting website.’
‘Cool, how’s it coming along?’
‘Really well. Nothing fancy though: the best websites are simple. Vroom
even checked out many sites meant for mentally handicapped people. He said
if we can model it on such websites. Americans will surely be able to use it.’
‘They’re not that dumb,’ Priyanka laughed. ‘Americans invented
computers remembers remember?’
The waiter came with our food.
‘Yeah, American has like ten smart guys. The rest call us at night,’ I
said, as I tore a piece of my naan and dipped it in the daal.
‘I agree the people who call us are pretty thick. I’m like—figure out
where the power button is, hello/’ she said.
She put micro-portions of food on her plate.
‘Eat properly,’ I said. ‘Stop dieting all the time like Esha.’
‘I am not that hungry,’ she said, even as I forcefully gave her human
portions of food.
‘Hey, did I tell you about Esha?’ Don’t tell anyone,’ she said, her voice
dipping, eyebrow dancing.
I shock my head. ‘You love to gossip. Don’t you? Your name should be
Miss Gossip FM 99.5,’ I said.
‘I never gossip,’ she said, waving a fork at me solemnly. ‘Oh my God,
the food is so good here.’
My chest inflated with pride as if he had spent all night cooking the
dishes myself.
‘Of Course you love to gossip. Whenever someone starts with “don’t you
anymore’, that to me is a juicy tit-bit of gossip coming,’ I said.
Priyanka blushed and the tip of the nose turned tomato-red. She looked
cute as hell. I would have kissed her right then, but the grumpy family next to
us was beginning to argue murmurs. I did not want to spoil the somber
ambience for them.
‘Okay so may be I gossip, but only a little bit,’ Priyanka relented. ‘But I
read somewhere, gossip is good for you.
‘Oh really?’ I teased.
‘Yes, it’s a sign you’re interested in people and care for them.’
‘That is so lame,’ I burst out laughing, pointing my spoon at her.
‘Anyway, what about Esha. I know Vroom has the hots for her. But does she
like him/’
‘No Shyam, which is old news. She has rejected Vroom’s proposal
before. The latest is that she had signed up for the Femina Miss India contest.
Last week she is five-five, the minimum is five-six. Radhika saw her cry in the
‘Oh wow! Miss India?’
‘C’mon, she is not that pretty. She should really stop this modeling trip
of hers. God, she is so thin though. Okay, I’m not eating anymore.’ She
pushed her plate away.
‘Stupid, eat. You want to be happy on thin?’ I said, pushing her plate
back towards her.
‘Shut up, eat properly. The name of the restaurant should tell you
[something. And s for Esha, well too bad Miss India didn’t work out. However,
trying doesn’t hurt,’ I said.
‘Well, she was crying. So it hurt her. After all, she’s come to Delhi
against her parent’s wishes. It’s not easy struggling alone,’ she said.
I nodded.
We finished our meal and the waiter reappeared like a genie to clear
our plates.
‘Dessert?’ I said
‘No way. I’m too full,’ Priyanka said, placing her hand on her neck to
show just how full. She is way too dramatic sometimes, just like her mom. Not
that I dare tell her that.
‘Okay, one kulfi please,’ I said to the waiter.
‘No, order gulab jamun, no?’ she said.
‘Huh? I thought you didn’t want…okay, one gulab jamun please.’
‘Same. We haven’t had a cry fest since last week’s showdown, so that
alone is a reason to celebrate. Maybe I will have half a gulab jamun.’
‘And what happened last week?’
‘Last week? Oh yes, my uncles were over for dinner. So picture this:
dinner ends and we are all having butterscotch ice cream at the dinning table.
One uncle mentioned that my cousin was getting married to a doctor, a
cardiac surgeon or something,’ Priyanka said.
The water came and gave us the gulab jamuns. I took a bite.
‘Ouch, careful, these are hot,’ I said, blowing air out ‘Anyway, what
happened then?’
‘So I’m eating my ice cream and my mother screams “Priyanka, make
sure you marry someone well settled”.’ The latter phrase was said in falsetto.
‘I’m going to be a team leader soon,’ I said and fed her a slice of gulab
‘Relax, Shyam,’ Priyanka said, as she took a bite and patted my arm. ‘it
has nothing to do with you. The point is how could she spring it on me in front
of everyone. Like, why can’t just have ice cream like the others. Why does
my serving have to come with this hot guilt sauce. My younger brother,
nobody says anything to him while he stuffs his face.’
I laughed and signaled for the bill.
‘So what did you do then?’ I said.
‘Nothing. I slammed my spoon down on the plate and left the room.’
‘Major drama, you are no less,’ I said.
‘Guess what she says then, to everyone, “This is what I get for bringing
her up and loving her so much. She doesn’t care. I nearly died in labour when
she was born, but she doesn’t care”.’
I laughed uncontrollably as Priyanka did an outstanding imitation of her
mother. The bill arrived and my eyebrows shot up for a second as I paid the
four hundred and sixty three bucks.
We stood up to leave and the grumpy family’s voices reached us.
‘What to do? Since the day this woman came to our house, our family’s
fortunes have been ruined,’ the old woman was saying. ‘The Agra girl’s side
were offering to set up a full clinic. I don’t know where our brains were
The daughter-in-law had tears in her eyes. She had not touched her
food. The man was eating nonchalantly.
‘Look at her now, sitting there with a stiff face. Go, go to hell now. Not
only did you not bring anything, now you have dumped these two girls like
two curses on me,’ the mother-in-law said.
I looked at the little girls. They had identical plaints with cute pink
ribbons in them. The girls were holding one hand of their mother each. They
looked scared.
Priyanka was starting at them. I noticed they had ordered kulfi and
wondered if I should have done the same and at least saved my now scalded
‘Say something now, you silent statue,’ the mother-in-law said and
shook the daughter-in-law’s shoulders.
‘Why doesn’t she say anything?’ Priyanka whispered to me.
‘Because she can’t,’ I said. ‘When you have a bad boss, you can’t say
‘Who will pay for these two curses? Say something now,’ the mother-inlaw
said. The daughter-in-law’s tears came down faster.
‘I’ll say something,’ Priyanka shouted, facing the mother-in-law.
The grumpy family turned to look at us in astonishment. I looked for a
deep to hide myself from the embarrassment.
‘Who are you?’ she husband asked, probably his first words during the
entire meal
‘We’ll worry about that later,’ Priyanka said, ‘but who the hell are you/
her husband I presume?’
‘Huh? Yes I am. Madam, this is a family matter,’ he said.
‘Oh really? You call this is a family? Doesn’t look like a family to me,’
Priyanka said. ‘I just see an old shrew and a loser wimp who are troubling
these girls. Don’t you have any shame? Is this what you married her for?’
‘See, here is another one,’ the mother-in-law said. ‘Look at the girls of
today” don’t know how to talk—look at her, eyes made up like a heroine.’
‘The young girls know how to talk and behave. It is you old ones who
need to be taught a lesson. These are your granddaughters, and you are
calling them curses?’ Priyanka said, her nose a cuter red than before. I
wanted to takes picture of that nose.
‘Whom are you madam? What is your business here?’ the husband said,
this time in a firmed voice.
‘I’ll tell you who I am,’ Priyanka said and fumbled in her handbag. She
took out her call center id card and flashed it for a nanosecond. ‘Priyanka
Sinha, CBI, Women’s Cell.’
‘What?’ the husband said, in half-disbelief.
‘What is your car number?’ Priyanka said, talking in a flat voice.
‘What?’ Why?’ the bewildered husband asked.
‘Or should I go outside to check,’ she said and glanced at the keys on
the table. ‘Santro, isn’t it?’
‘DGI 463. Why?’ the husband said.
Priyanka took out her cell phone and pretended to call a number.
‘Hello? Sinha here. Please retrieve records on DGI 463...yes...Santro…thanks.’
‘Madam, what is going on?’ the husband said, his voice quivering.
‘Three years. Harassing women in punishable for three years. Quick
trial, no appeal,’ Priyanka said and started t the mother-in-law.
The old woman pulled one of the twin granddaughter onto her lap.
‘What? Madam this is just a f-f-f-family affair and…’ the husband
‘Don’t’ say family!’ Priyanka said, her voice loud.
‘Madam,’ the mother-in-law said, her tone now sweet, as if someone
had soaked her vocal cords in gulab jamuns, ‘we are just here to have a meal.
I don’t even let her cook see, we just had—’
‘—Shut up! We have your records now. We will keep track. If you mess
around, your son and you can have lost of meals together—in jail.’
‘Sorry madam,’ the husband said with folded hands. He asked for the
bill and fumbled for cash. Within a minute, they had paid and left.
I looked at Priyanka with my mouth open.
‘Don’t say anything,’ she said, ‘let’s go.’
‘CBI?’ I said.
‘Don’t. Let’s go.’
We sat in the Qualis I had borrowed from the call center driver.
‘Stupid old witch,’ Priyanka said. I started to drive. Five minutes later,
Priyanka turned to me. ‘Okay, you can say what you want now.’
‘I love you,’ I said.
‘What? Why this now?’
‘Because, I love it when you stand up for something that you feel for.
And that you do such a horrible job of acting like a CBI inspector. I love it
when you want to order the cheapest dishes only because I’m paying for
them. I love the kohl in your eyes. I love it when your eyes light up when you
have gossip for me. I love it that you say you don’t want dessert and then ask
me to change mine so you can have half. I love your stories about your
mother. I love it that you believe in me and are patient with my career.
Actually, you know what, Priyanka?’ I said.
‘I may not be a heart surgeon—but the one little heart I have, I have
given it to you.’
Priyanka laughed aloud and put her hand on her face. ‘Sorry,’ she said
and shook her head, still laughing. ‘Sorry, you were doing so well, but for the
heart surgeon line. Now, that is seriously cheesy.’
‘You know what,’ I said and removed one hand from the steering wheel
to tweak her nose. ‘They should put you in jail for killing romantic lines.’
‘I can’t believe this,’ Radhika said and threw her mobile phone on her
desk, breaking up my Pandara Road dream.
Everyone turned to look at her. She covered her face with her hands
and took a couple of deep breaths.
‘What’s up,’ Priyanka said.
‘Nothing,’ Radhika said and heaved a sigh. She looked upset, but also
younger at the same time. Five years ago, Radhika must have been pretty, I
‘Tell no,’ Esha said.
‘It’s Anuj. Sometimes he can be so unreasonable.’ She said and showed
her phone to Esha. On the screen was an SMS message.
‘What is it?’ Priyanka said.
‘Read it out,’ Radhika said as she fumbled through her bag for her antimigraine
pills. ‘damn, I only have one pill left.’
‘Really? Okay.’ Esha said and started reading the message:
’Show elders respect. Act like a daughter-in-law should.
‘What did I do wrong/ I was in a hurry, that is all, Radhika mumbled to
herself as she took her pill with a sip of water.
Esha put a hand on her shoulder.
‘What happened?’ Esha asked softly. Women do this so well: a few
seconds ago she was squealing in excitement over Ganesh, now she was
whispering in concern over Anuj.
‘Anuj is in Kolkata on tour. He called home and my mother-in-law told
him “Radhika made a face when I told her to crush the almonds a bit finer”.
Can you believe it? I was running to catch the Qualis and still made her milk,’
Radhika said and started to press her forehead.
‘Is this what mom and son talk about?’ Priyanka said.
Radhika continued, ‘And then she told him, “I am old, if the pieces are
too big they will choke my food pipe. Maybe Radhika is trying to kill me.” Why
would she say something so horrible?’
‘And you’re still knitting a scarf for her?’ Vroom said, pointing at the
knotting needles.
‘Trust me, being a daughter-in-law is harder than being a model,’
Radhika said. The pill was starting to have an effect: her face was looking
calm again. ‘Anyway, leave my boring life and me. What’s up? Ganesh calling
soon or what?’
‘Are you okay?’ Esha said, still holding Radhika’s arm.
‘Yes, I’m fine. Sorry guys, I overreacted. It’s just a little
miscommunication between Anuj and me.’
‘Looks like your mother-in-law likes melodrama. She should meet you
mother,’ Priyanka said.
‘Really?’ Radhika said.
‘Oh yes. She is the Miss Universe of melodrama. We cry together at least
once a week. Though today, she is on cloud nine,’ Priyanka said. She pulled
the landline closer to her.
My attention was diverted by a call flashing on my screen.
‘I’ll take it,’ I said, raising my hand. ‘Western Appliances, Sam speaking,
how may I help you?’
It was one of my weird calls of the night. The caller was from Virginia
and was having trouble defrosting his fridge. It took me four minutes to figure
out the reason. Turns out the caller was a ‘big person’, which is what
Americans call fat people. Hence his fingers were too thick to turn the tiny
knob in the fridge’s compartment that would activate the defrosting
mechanism. I suggested that he use a screwdriver or a knife. Fortunately, that
solution worked after seven attempts.
‘Thanks you for calling Western Appliances, sir,’ I said and ended the
‘More politeness, agent Sam. Be more courteous,’ I heard Bakshi’s voice
and felt his heavy breath on my neck.
‘Sir, you again?’ I said and turned around. Bakshi’s face was as shiny as
ever. So oily, he probably slipped off his pillow every night.
‘Sorry, I forgot something important,’ he said. ‘Have you guys done by
the Western Computers website manual? I am finally sending the project
report to Boston.’
‘Yes sir. Vroom and I finished it yesterday.’ I said and took out a copy
from my drawer.
‘Hmm,’ Bakshi said as he scanned the cover sheet.
Western computers troubleshooting Website
User Manual and Project Details
Developed by Connexions, Delhi
Shyam Mehra and Varun Malhotra
(Sam Mason and Victor Mell)
‘Do you have a soft copy that you can email me/’ Bakshi said. ‘Boston
wants it urgently.’
‘Yes sir,’ Vroom said, pointing to his computers, ‘I have it stored here.
I’ll send it to you.’
‘Also, did you dot eh collation, Sam?’
‘Yes sir,’ I said and passed him the ten sets.
‘Excellent. I empowered you, and you delivered the output. Actually, I
have another document, the board meeting invite. Can you help?’
‘What do I have to do?’ I said.
‘Here is a copy,’ Bakshi said and gave me a five-page document. ‘I
didn’t print more this time. Can you Xerox ten copies for me please? My
secretary is off today.’
‘Err. Sure Sir, just Xeroxing right?’
Bakshi nodded.
‘Sir,’ Vroom said, ‘what is the board meeting for?’
‘Nothing, just routine management issues,’ Bakshi said.
‘Are people going to get fired?’ Vroom asked, his direct question making
everyone spring to attention.
‘Err… ‘Bakshi said, at his usual loss for words when asked something
‘There are rumors in the Western Computers main bay. We just want to
know it we will be fine,’ Vroom said.
‘Western Appliances won’t be affected, right/’ Esha said.
Bakshi took a deep breath and said, ‘I can’t say much. All I can say is we
are under pressure to right size ourselves.’
‘Right size?’ Radhika asked in genuine confusion.
‘That means people are getting fired, right?’ Vroom said. Right size
never meant otherwise.
Bakshi did not respond.
‘Sir, we need to increase our sales force to get new clients. Firing
people is not the answer,’ Vroom said, with a boldness that was high even by
his standards.
Bakshi had a smirk on his face as he turned to Vroom. He put his hand
on Vroom’s shoulder. ‘I like your excitement Mr Victor,’ he said, ‘but a
seasoned management has to study all underlying variable and come up with
an optimal solution. It is not so simple.’
‘But sir, we can get more…’ Vroom was saying as Bakshi patted his
shoulder twice and left.
Vroom waited to ensure that Bakshi was out of the room before he
spoke again.
‘this is insanity. Bakshi’s fucked up the place and they are firing
innocent agents he said, his voice at shouting levels.
‘Stay clam,’ I said, and started assembling the sheets.
‘Yes stay calm. Like Mr Xerox Boy here—finds acceptance in everything,’
Priyanka said.
‘Excuse me,’ I said looking up. ‘Are you talking about me?’
Priyanka kept quiet. I felt agitated inside and just had to respond.
‘What is your problem? I come here, make fifteen grand a month and go
home. It shucks that people are being fired, and I am trying to do my best to
save my job. Overall, yes I accept my situation. And Vroom, before I forget,
can you email Bakshi the user manual please?’
‘I’m doing it, Vroom said, as he clicked his mouse, ‘though what is
happening here is still wrong.’
‘Don’t worry. We’ve done the website. We should be safe,’ I said.
‘You have pizza that often?’ Esha said.
‘Isn’t it unhealthy?’ Radhika asked. Despite the SMS argument, she was
back to knitting her scarf. Knitting habits die hard I guess.
‘No way. Pizzas are the ultimate balanced diet. Look at the contents:
grain in the curst, milk protein in the cheese, vegetables and meat as
toppings. It has all the food groups. I read it on the Internet—pizza is good for
‘You and your Net,’ Esha said. It was true. Vroom got all his information
off the internet—bikes, jobs, politics,, dating tips and, as I had just learnt,
pizza nutrition as well.
‘Pizzas are not healthy. I gain weight so fast if I have a lot of it,’
Priyanka said, ‘especially with my lifestyle. I hardly get time to exercise. On
top of that, I jut sit and work in a confined space.’
‘Priyanka’s last two words made my heart skip a beat. ‘Confined space’
means only one thing to me—that night at the 32nd Milestone disco.
My Past Dates with
32nd Miltestone, Gurgaon Highway
Seven months before this night
I should not really call this one a date, since this time it was a group
thing with Vroom and Esha joining us. I argued earlier with Priyanka about
going out with work people, but she told me I should be less anti-social.
Vroom picked 32nd milestone and the girls agreed because the disc had no
door-bitch. According to Priyanka, a door-bitch is the hostess who stands
outside the disco. She screens every girl walking in, and if your waist is more
than twenty-four inches, or if you were not wearing something right out of an
item number, the door-bitch will raise an eyebrow at you like you are a fiftyyear-
old aunty.
‘Really? I never noticed those door girls before,’ I said as we took stools
at the bar.
‘It’s a girl to girl thing. They size you up, and unless you are drop dead
gorgeous, you get that mental smirk,’ Priyanka said.
‘So why should you care? You are gorgeous,’ I said. She smiled and
pinched my cheek.
‘Mental smirk? Girls and their coded communication. Anyway, drink
anyone?’ Vroom said.
‘Long Island Ice tea please,’ Esha said and I noticed how stunning she
looked with make-up. She wore a black fitted top and black pants. Her pants
were so tight, she would probably have to roll them down when removing
‘Long Island? Want to get drunk quick or what?’ I said.
‘C’mon. I need to de-stress. I ran around like mad last month chasing
modeling agencies. Besides, I have to wash down last week’s one thousand
calls,’ Esha said.
‘That’s right. Twelve hundred calls for me,’ Vroom said. ‘Let’s all have
Long Islands.’
‘Vodka cran for me please,’ Priyanka said. She wore camel-colored
pants and a pistachio-green sequined kurti. I had given her the kurti as a gift
on her last birthday. She had just a hint of eyeliner and a gift on her last
birthday. I preferred it to Esha’s Asian Paints job.
‘Any luck with modeling assignments?’ I idly asked Esha.
‘Not much. I did meet talent agent. He said he would refer me to some
designers and fashion show producers. I need to be seen in those circles,’
Esha said as she pulled her top down to cover her navel.
Vroom went to the bartender to collect our drinks. I scanned the disc.
The place had two levels: a dance floor on the mezzanine and a lounge bar on
the first floor. A remixed version of Dil Chahta Hai played in the background.
As it was Saturday night, the disc had more than three hundred customers.
They were all rich, or at least had rich friends who could afford drinks at over
Rs 300 a cocktail. Our budget was a lavish thousand bucks each: a treat for
making it through the extremely busy summer period at the call center.
I noticed some stick-thin models on the dance floor. Their stomachs
were so flat, If they swallowed a pill you would probably see an outline of it
when it landed inside. Esha’s looks are similar, except she is a bit short.
‘Check it out. She is totally anorexic. I can bet on it,’ Priyanka said,
pointing to a pale-complexioned model on the dance floor. She wore a top
without any sleeves or neck or collar. I guess the girls call it ‘off-shoulder’.
Defying physics, it did not slip off, though most men waited patiently.
The pale-complexioned model turned, displaying a completely bare
‘Wow, I wish I were that thin. But, oh my god, look at what she is
wearing,’ Esha said.
‘I can’t believe she is not wearing a bra, must be totally flat,’ Priyanka
‘Girls’ I said.
‘Yes? Esha and Priyanka turned to me.
‘I’m bored. Can you choose more inclusive conversation topics,’ I
pleaded. I looked for Vroom, he had collected the drinks and was waving
manically at us for help.
‘I’ll go,’ Esha said and went over to Vroom.
Finally, to my relief, it was only Priyanka and I.
‘So,’ she said as she leaned forward to peck at my lips. ‘You’re feeling
left out with our girlie talk?’
‘Well, this was supposed to be a date. I forced myself to come with
them. I haven’t caught up with you in ages.’
‘I told you, Vroom asked me and I didn’t want to be anti-social,’
Priyanka said as she ruffled my hair. ‘But we’ll go out for a walk in a bit. I
want to be alone with you too, you know?’
‘Pleas, let’s go soon.’
‘Sure, but they’re here now,’ Priyanka said as Vroom and Esha arrived.
Vroom passed us our drinks. We said ‘cheers’, and tried to sound lively and
happy, as everyone in a disc always should.
‘Congrats on the website guys. I heard it’s good,’ Esha said as he took a
‘The website is cool,’ Vroom said. ‘The test customers love it. No more
dialing. And it’s so simple—just right for those spoon-feed-me Americans.’
‘So, promotion finally coming for Mr Shyam here,’; Priyanka said. I
noticed she had finished a third of her drink in just two sips.
‘Now Mr Shyam’s promotion is another story,’ Vroom said. ‘Maybe My
Shyam would like to tell it himself.’
‘Please man. Some other time,’ I said even as Priyanka looked at me
‘Okay, well Bakshi said he is talking to Boston to release headcount. But
it will take a while.’
‘Why can’t you just be firm with him?’ Priyanka said.
‘Like how? How can you be firm with your own boss?’ I said, my voice
loud with irritation.
‘Cool it guys,’ Vroom said. ‘It’s party night and—‘
A big noise interrupted our conversation. We noticed a commotion on
the dance floor as the DJ turned off the music.
‘What’s up?’ Vroom said and we all went towards the dance floor.
A fight had broken out on the floor. A gang of drunken friends had
thought someone had pawed one of the girls with them. They accused that
someone else and grabbed his collar. Soon, Mr Accused’s own gang came to
his defense. As the dance floor was too noisy for vocal arguments, people
expressed themselves only with fists and kicks. The music stopped when
someone knocked one guy flat on the floor. Several others were on top of
each other. Bouncers finally disentangled everyone and restored peace. A
stretcher emerged to carry away the knocked-out guy.
‘Man, I wish it had gone on a bit longer,’ Vroom said.
It’s true. The only thing better than watching beautiful people in a disc
is watching a fight. A fight means the party is totally rocking.
Five minutes later the music was back and occupying the floor again was
the anorexic girl’s brigade.
‘That is what happens to kids with rich dads and too much money,’
Vroom said.
‘C’mon Vroom. I thought you said money is good. That is how we’ll beat
the Americans, right?’ Priyanka said with the confidence that comes after
drinking a Long Island Iced Tea in seven minutes.
‘Yes, doesn’t money pay for your mobile phones, pizzas and discos?’ I
‘Yes, but the difference is that I’ve earned it. These rich kids, they have
no clue how hard it is to make cash,’ Vroom said and held up his glass. ‘This
drink is three hundred bucks—it takes me almost a full night of two hundred
irritating Americans screaming into my ear to earn it. Then I get this drink.
Which is full of ice-cubes anyway. These kids can’t make that comparison.’
‘Oh, I feel so guilty drinking this now, Priyanka said.
‘C’mon, you get good money. Significantly more than the eight grand
you made as a journalist trainee,’ I said.
‘Yes,’ Vroom said as he took a big hundred-and-twenty-rupees sip. ‘We
get paid well, fifteen thousand a month. Fuck, that is almost twelve dollars a
day. Wow I make as much a day as a US burger boy makes in two hours. Not
bad for my college degree. Not bad at all. Fucking nearly double of what I
made as a journalist anyway.’ He pushed his empty glass and it slid to the
other end of the table.
Everyone was silent for a minute. Vroom on his temper trip is
‘Stop being so depressed. Let’s dance,’ Esha said and tugged at Vroom’s
‘No,’ Vroom said.
‘Come for one song,’ Esha said and stood up from her stool.
‘Okay, but if anyone teases you, I’m not getting into a fight,’ Vroom
‘Don’t worry, no one will. There are prettier girls here,’ Esha said.
‘I don’t think so. Anyway, let’s go,’ Vroom said as they went tot eh
dance floor. The song playing was Sharara Sharara, one of Esha’s favorites.
Priyanka and I watched them dance from our seats.
‘Want to go for a walk now?’ Priyanka said after a few minutes.
‘Sure,’ I said. We held hands and walked out of 32nd Milestone. The
bouncer at the door stamped our palms so that we could re-enter the disco.
We headed to the parking lot, as the music was softer there. My ears never
felt so nice.
‘It’s so calm here,’ Priyanka said. ‘I don’t like it when Vroom gets all
worked up. The boy needs to control his temper. Top much unchecked
aggression going on there.’
‘He’s young and confused. Don’t worry, life will slap him into shape. I
think he regrets moving to Connexions sometimes. Besides, he had not taken
his dad and mom’s separation so well. It shows now and then.’
‘Still, he should get a grip on himself. Get a steady girlfriend maybe,
that will help him relax.’
‘I think he likes Esha,’ I said.
‘I don’t know if Esha is interested. She’s quite focused on her modeling
We reached our Qualis. I opened the door to take out a pack of
‘No smoking near me,’ she said and grabbed the pack from me.
‘See, maybe it is not such a good idea to have a steady girlfriend,’ I
‘Really? So Mr Shyam is having second thoughts?’ she said, tilting her
‘No,’ I said, and opened the Qualis again. I took out a bottle.
‘What’s that?’ she asked.
‘Some Bacardi we keep handy. It’s three hundred bucks for a drink
inside, the cost of this whole bottle.
‘Cool. You guys are smart,’ Priyanka said and pulled at my cheek. Then
she took a sip from the bottle.
‘Careful. There’s no need to get drunk just because it’s free.’
‘Trust me. There is a need when you a have a psycho parent.’
‘What happened now?’
‘Nothing. I don’t want to talk about her today. Let’s do a shot.’ The
bottle’s lid acted as one cup, and I broke the top of a cigarette packet for the
other. We poured Bacardi into both and warmth traveled down from my lips
to my insides as we tossed down our first shot.
‘I’m sorry about the Bakshi comment I made inside,’ she said.
‘It’s alright. Doesn’t matter,’ I said, and wondered if we should do shot
number two now or later.
‘I can be a bitch sometimes. But I do make it up to you. I’m a loving
person, no?’ she said, high from mixing her drinks.
‘You’re just fine,’ I said and looked at her moist eyes. Her nose
puckered up a bit and I could have looked at it forever.
‘So, she said.
‘So what?’ I said, still hypnotized by her nose.
‘Why are you looking at me like that?’ she said and smiled.
‘Like what?’
‘The come-hither look. I see mischief in your eyes, mister,’ she said
playfully, grabbing both my hands.
‘There is no mischief—that’s just your imagination,’ I said.
‘We’ll see,’ she said and came up close. We hugged as she kissed me on
my neck.
‘Listen,’ she said.
‘What?’ I mumbled.
‘When was the last time we made love?’
‘Oh, don’t even ask. It’s really pathetic—over a month ago.’
It was true. The only place we made love was my house when it was
empty. However, recently my mom had started staying more at home because
of the cold. She had even given up her favorite past time of meeting relatives.
‘Have you ever made love in confined spaces?’
‘What?’ I said loudly, right into her ear.
‘Ouch!’ she said, rubbing her ear. ‘Hello? You heard me right?’
‘What are you talking about?’
‘Well, we have the time, soft music and a desolate spot.’
‘So, step into the Qualis, my friend,’ she said and opened the door. I
climbed into the backseat and she followed me.
Our Qualis was parked right behind the disco, and we could hear the
music of we were quiet. The song changed to Mahi Ve from the movie
‘I love this song,’ she said and sat astride my lap, facing me.
‘It’s a pole dancer song. You know that?’ I said.
‘yes. But I like the lyrics. Their love is true, but fate has something else
in store.’
‘I never focus on the lyrics.’
‘You just notice the scantily clad girls in the video,’ she said and ran her
fingers through my hair.
I stayed silent.
‘So, you didn’t answer my question—have you made love in confined
spaces?’ she said.
‘Priyanka, are you crazy or are you drunk?’
She unbuttoned the top few buttons of my shirt. ‘Both, Okay mister, the
thing about confined spaces is that you have to cooperate. Now move your
hands out of the way,’ she said.
We were quiet, apart from our breathing.
She confirmed that the windows were shut and ordered me to remove
my shirt. She took off her kurti first, and then slowly unhooked her bra.
‘be careful with your clothes, we’ll need to find them quickly
afterwards,’ she said.
‘Are you mad…’ I gasped even as I raised my arms so she could pull my
shirt over my head. She moved to keep my shirt aside and her foot landed on
my left baby toe.
‘Ouch!’ I screamed.
‘Oops, sorry,’ she said in a naughty-apologetic tone. As she moved her
foot away, her head hit the roof.
‘Ouch,’ she said. ‘Sorry, this isn’t as elegant as in the Titanic movie.’
‘It’s alright. Clumsy sex is better than choreographed sex. And certainly
better than no sex,’ I said as I pulled her close.
‘By the way, do you have a condom?’ she said.
‘Yes sir. We live in constant hope,’ I said as I pulled out my wallet.
We laughed as she embraced me. She started kissing me on my face. I
kissed her shoulders. In a few moments, I forgot I was in the company Qualis.
Twenty minutes later we collapsed in each other’s arms on the
‘Amazing. That is simply amazing, Ms Priyanka.’
‘My pleasure, Sir,’ she said and winked at me. ‘Can we lie here and talk
for a while?’
‘Sure,’ I said, reaching for my clothes.
She cuddled me again after we had dressed.
‘Do you love me?’ she asked. Her voice was serious.
‘More than anybody else on this planet, and that includes me,’ I said,
caressing her hair.
‘You think I’m a caring person?’ she said. Her voice told me she was
close to tears.
‘Why do you keep asking me that?’ I said.
‘My mother was looking at our family album today. She stopped at a
picture of me when I was three years old: I’m sitting on a tricycle and my
mother is pushing me. She saw that picture, and you know what she said?’
‘She said I was so cute when I was three.’
‘You’re cute now,’ I said pressed her nose like a button.
‘And she said I was solving and caring then and that I wasn’t so loving
anymore. She said she always wondered what had made me so heartless…’
Priyanka said and burst into tears.
I held her tight and felt her body shake. I thought hard about what I
could say. Guys can never figure out what to say in such emotional moments
and always end up saying something stupid.
‘Your mother is crazy…’
‘Don’t say anything about my mother. I love her. Can you just listen to
me for five minutes?’ Priyanka said.
‘Of course. Sorry…’ I said as her sobs grew louder. I swore to myself to
stay quiet for the next five minutes. I started counting my breath to pass the
time. Sixteen a minute is my average; eighty breaths would mean I had
listened to her for five minutes.
‘We weren’t always like this. My mom and I were best friends. Until
class eight I think. Then as I became older, she became crazier,’ she said.
I wondered if I should point out that she had just told me not to call her
mum crazy. However, I had promised myself I would keep quiet.
‘She had different rules for me and my brother. And that began to
bother me. She would comment on everything I wore, everywhere I went,
whereas my brother…she would never say anything to him. I tried to explain it
to her, but she just became more irritating, and by the time I reached
college, I couldn’t wait to get away from her.’
‘Uh-uh,’ I said, calculating that almost half my time must have passed.
My leg was cramping. When sex is over, confined spaces are a pain.
‘All through college I ignored her and did what I wanted. In fact, this
whole don’t-care phase was born out of that. But at one level, I felt so guilty.
I tried again to connect with her after college. But she had a problem with
everything—my thinking, my friends, my boyfriend.’
The last word caught my attention. I had to speak, even though only
fifty-seven breaths had passed.
‘Sorry, but did you say boyfriend?’
‘Well yeah. She knows I’m with you. And she had this thing about me
finding someone settled.’
Settled? The words rewound and repeated itself in my head several
times. What does that mean anyway? Just someone rich, or someone who
gets predictable cash flows at the end of every month. Except parents do not
say it that way because then it really sounds like they’re trading their
daughter to the highest bidder. But in some ways, they are. They do not give
a damn about love or feelings or crap like that. ‘Show me the money and keep
our daughter for the rest of your life.’ That is the arrangement in an arranged
‘What are you thinking about?’ she said.
‘I’m a loser according to your mom, isn’t it?’ I said.
‘That is not what I said.’
‘Don’t you bring up Bakshi and my promotion every time we have a
conversation/’ I said, moving away.
‘Why do you get so defensive? Anyway, if Bakshi doesn’t promote you,
you can look for another job.’
‘I’m tired of job hunting. There is nothing good out there. And I’m tired
of rejections. Moreover, what is the point of joining another call center? I’ll
just have to start as a junior agent all over again—without you, without my
friends. And let me tell you this, I may not be team leader, but I am happy I
am content. You realize that? And tell your drama queen mom to come say it
to my face that I am a loser. And she can send you off with whichever fucking
settled annuity income earner she likes. I am what I am...’ I said, my face
‘Shyam, please can you try and understand?’
‘Understand what? Your mother? No, I can’t. And you can’t either, but I
suspect deep down you might agree with her. Like, what am I doing with this
loser,’ I said.
‘Stop talking nonsense,’ Priyanka shouted. ‘I just made love to you for
god’s sake. And stop using that loser word; she said and broke into tears
Two brief knocks on the window disturbed our conversation. It was
Vroom; Esha was standing next to him.
‘Hello? I thought we came together. You love birds are inseparable, eh?’
he said.
The loud ring of the landline telephone brought me back from 32nd
Milestone. Priyanka grabbed the phone. ‘Hiiii Ganesh,’ she said, her stretched
tone too flirty, if you ask me. But then, who the hell cares for my opinion
I wondered what his tone like. ’Get under the table. Tap the phone.
Shyam,’ a voice told me. I immediately scolded myself for the horrible
‘Of course I knew it was you. No one else calls on this emergency line,’
Priyanka said and ran her fingers through her hair. Women playing with their
hair while talking to a guy is an automatic female preening gesture; I saw it
once on Discovery Channel.
‘Yeah,’ Priyanka said after a few seconds, ‘I like cars. Which one are
you planning to buy?...Lexus?
‘Lexus! The dude is buying a Lexus,’ Vroom screamed, loud enough for
me to understand that this was an expensive car.
‘Ask him which model, ask him please,’ Vroom said and Priyanka looked
at him startled. She shook her head at Vroom.
‘Let them talk, Vroom. They’re got better things to discuss than car
models, ’Esha said.
‘What colour? C’mon it’s your car. How can I decide for you?’ Priyanka
said as her fingers started playing with the curled telephone wire. Over the
next five minutes Ganesh did most of the talking, while Priyanka kept saying
monosyllabic ‘yes’ or equivalents.
‘Tap the phone,’ the voice kept banging in my head. I hated myself for
it, but I knew I would to do it. I wondered when Priyanka would step away
from the desk.
‘No, no, Ganesh, it’s fine, go for your meeting. I’m here only, call me
later,’ Priyanka said as she ended her call. I guess Mr Microsoft did have some
work to do after all.
‘Vroom is Lexus a nice car?’ Priyanka said.
Vroom was already on the Net, surfing Lexus pictures. He turned his
monitor to Priyanka. ‘Check this out. Lexus is one of the coolest cars. The guy
must be loaded.’
Priyanka looked at Vroom’s screen for a few seconds and then turned to
the girls. ‘He wants me to choose the colour. Can you believe that? I don’t
think I should though,’ she said.
Vroom pushed himself back in his swivel chair. ‘Go for black or silver.
Nothing is s cool as the classic colors. But I’ll check our some more for you,’
he said. ‘And tell him the interiors have to be dark leather.’
Meanwhile, my interiors were on fire. I felt like throwing up. I
wondered when I could tap the phone. It was totally wrong, and Priyanka and
the rest of the girls would probably kill me if they found out. But I had to do
it. It was masochistic, but I just had to hear that ass my ex-girlfriend away
with the promise of expensive cars.
I tried to set the stage so I had some excuse to get beneath the table.
Why have there been no calls in the last ten minutes?’ I said. ‘I should
check of the connections are fine.’
‘Let it be,’ Esha said. I’m enjoying the break.’
‘Yes me too,’ Radhika said. ‘And the connection is okay. Bangalore is
just over-eager and picking up all the calls.’
‘Bio?’ Priyanka said to Esha it was their code word to go the toilet
together for a private conversation.
‘Sure.’ Esha sensed the need for gossip and got up from her chair.
‘I’ll come too,’ Radhika said and stood up. She turned to me: ‘The girls
want a bio break, team leader.’
‘You’re all going?’ I said, pretending to be reluctant, but secretly
thrilled. This was my chance. ‘Well, okay, since nothing much is happening
right now.’
As soon as the girls were out of sight I dived under the table
‘What are you doing?’ Vroom said.
‘Nothing. I don’t think the connections are firm,’ I said.
‘And what the hell do you know about the connections,’ Vroom said. He
bent down to look under the table. ‘Tell me honestly what you’re doing.’
I told him about my uncontrollable urge to tap the phone. Vroom
scolded me for five seconds, but then got excited by the challenge and joined
me under the table.
‘I can’t believe I’m helping you with this. The girls will kill us if they
find out,’ Vroom said.
‘They won’t have a clue,’ I said, and connected the wires. ‘Look, it’s
almost done.’
Vroom picked up the landline and we tested the arrangement. I could
select an option on my computer and listen in on the landline via my headset.
Mr Microsoft was in the bag.
‘Why are you doing this?’ Vroom said.
‘I don’t know. Don’t ask me that.’
‘And why are the girls talking so long?’
‘You know them, they have their girl talk in the toilet.’
‘And you don’t want to hear what they’re saying? I’m sure they’re
discussing Mr Microsoft there.’
‘Oh no,’ I said, worried about what I could be missing. ‘Although how
would we be able to eavesdrop?’
‘From the corner stall of the men’s toilet,’ Vroom said. ‘it shares a wall
with the girl’s toilet. If you press your ear hard against the wall, you can hear
‘Really?’ I said, my eyes lighting up.
Vroom nodded.
‘It’ll be wrong though, eavesdropping through a stall,’ I said.
‘Yes it will.’
‘But who cares. Let’s go,’ I said and Vroom and I jumped off our chairs.
Vroom and I squeezed in and bolted the door in the corner stall of the
WASG men’s toilet. We pressed our ears against the wall. I could hear
Radhika’s voice.
‘Yes, he sounds like a really nice guy,’ she was saying.
‘But I shouldn’t tell him the color, no?’ it’s his car and it is so
expensive. But you know what he said>’ Priyanka said.
‘What? Radhika said.
‘He said “no, it is our car”, and then he said “you have brought colour
to my life, so you get to choose the color”.’
‘Oh, he sounds so romantic,’ Esha said.
‘That is such a lame loser line. Color of my life, my ass,’ I said to Vroom.
‘Shh. They’ll hear us, stupid. Keep quiet,’ Vroom said and put his hand
on my mouth.
‘Anyway, how’s Anuj?’ Priyanka said. I could hear the jingle of her
bangles. She was probably brushing her hair.
‘Anuj is fine,’ Radhika said. ‘He is at a dealer conference in Kolkata. I
think he has to be up late as some dealers can’t seem to have enough to
‘Sales jobs are tough,’ Esha said. ‘Okay, excuse me, but I have to
change this…ouch!’
‘What’s happening?’ I said
Vroom shrugged his shoulders.
‘Esha, your wound has not healed for days. Just a band-aid is not
enough,’ Priyanka said. I guessed Esha was changing the band-aid on her shin.
‘No, I’m fine. As long as it heals before the Lakme fashion week,’ Esha
‘Let’s go back girls, it is almost 1:00 a.m.,’ Radhika said. ‘Otherwise the
boys will grumble.’
‘The boys always grumble. Like they never have their cigarette breaks,’
Esha said.
‘But today they are extra grumbly. At least someone is,’ Radhika said.
Vroom pointed a finger at me. Yes, the girls were talking about me.
I grumbled in lip sync.
‘You think Shyam is not taking the news well?’ Priyanka said her voice
becoming fainter as they walked towards the toilet’s exit.
‘You tell us. You know him better than we do,’ Esha said.
‘I wish I knew him now. I don’t know why he sulks and acts so childish
sometimes,’ Priyanka said as they left the toilet.
‘Childish? Me? I am childish?’ I said to Vroom, jumping up and down in
the stall. ‘What the hell. Mr Microsoft gives these cheesy lines and he is cute
and romantic. I say nothing and I am childish,’ I banged a fist on the stall door.
‘Shyam, don’t behave like a kid,’ Vroom said.
We came out of the stall. I jumped back a step as I saw Bakshi by the
Through the mirror, Bakshi saw both of us. His jaw dropped as he
turned towards us.
‘Hello Sir,’ Vroom said and went up to the sink next to him.
‘Sir, it is not what you think…’I said, pointing back at the stall.
‘I am not thinking anything. What you do in your personal lives is up to
you. But why aren’t you at the desk?’ Bakshi said.
‘Sir, we just took a short break. Call traffic is very low today,’ I said.
‘Did you log your break? The girls are missing from the bay as well,’
Bakshi said. His face was turning from a shiny pink to a shiny red.
‘Really? Where did the girls go/’ Vroom said.
Bakshi turned away from us and walked to the urinal stalls. I went to the
stall adjacent to him.
‘Didn’t you just use the toilet?’ Bakshi said.
‘Sir,’ I said and hesitated. ‘Sir, that was different, with Vroom.’
‘Please. I don’t want to know,’ Bakshi said.
‘Sir, no,’ I said.
Now this is something women never have to deal with; standing next to
your boss in the toilet as he pees is one of the world’s most awkward
situations. What are you supposed to do? Leave him alone or give him
company and entertain him? Is it okay to talk to him while he is doing his
business or not?
‘Sir, how come you are using this restroom?’ I said, as I had not seen
him there before.
‘Didn’t mean to. I always use the executive toilet,’ Bakshi said,
emphasizing his superior position to me.
‘Yes sir,’ I said and nodded my head. I had acknowledge his
magnanimous gesture of peeing in the same bay as us. But why was he here?
‘Anyway, I came to your desk to drop off a courier for Esha.’
‘Courier/’ Vroom said from his position at the sink. ‘At this time?’
‘I’ve kept the parcel on her desk. Just tell her,’ Bakshi said as he zipped
‘Also, Shyam, can you tell the voice agents to come to my office for a
team meeting later, say 2:30 a.m., okay/’ Bakshi said.
‘What’s up sir?’ Vroom said.’
‘Nothing. I want to share some pertinent insights with the resources.
Anyway, can I ask you a couple of questions on the website? You know it well,
‘Yes sir. And most questions will be answered in the FAQ section of the
user manual we sent you,’ Vroom said.
‘Frequently asked questions.’
‘Good. Boston may have some questions. I will rely on you smart people
to answer them. For instance, how do you update the site for new computer
‘It’s easy, Sir. Any systems person can modify the website backend and
change the queries to suit the model,’ Vroom said.
Bakshi asked us a few more questions. They were simple enough for
Vroom or me to answer them. Especially as we had built the website from
‘Good, good. I am impressed by your knowledge. Anyway, thanks for the
user manual, I have already sent it to Boston,’ Bakshi said and shook his hands
dry. I moved away to avoid any droplets failing on me.
‘You did/’ both of us said in unison.
‘Sir, if you could have copied us on the email…we would like to be in
the loop,’ Vroom said. Good one, he was using Bakshi’s phrases back at him.
‘Oh, I didn’t? I am so sorry. I am not good with emails anyway. I’ll just
forward it to you. But you guys man the bay now, okay?’
‘Of course, Sir,’ I said.
‘And have you finished the ad-hoc task I gave you,’ Bakshi said.
‘What, Sir?’ I said, and then realized he meant the photocopying of the
board meeting invite. ‘Almost done, Sir. I will send it to you.’
Bakshi nodded and left us behind in the restroom. I felt weird that
Bakshi had not copied us on the email sending out the website proposal.
However, it did not surprise me.
‘Is he a total moron or what? Can’t cc people on an email?’ Vroom said.
‘Easy man. Let’s get back to the bay,’ I said.
We returned from the men’s room. Call flow had resumed at the WASG.
Radhika explained to a caller how to open his vacuum cleaner. Priyanka
advised a lady not to put hot pans in the dishwasher. Esha taught an old man
to pre-heat an oven and simultaneously dodged his telephonic ‘your-voice-isso-
sexy’ pass.
Another call flashed on my screen.
‘I know this guy. Can I take this call?’ Vroom said.
‘Who is it?’ I raised my eyebrows.
‘A prick called William Fox. Listen in if you want,’ Vroom said.
I selected the option on my computer.
‘Good afternoon, Western Appliances, Victor speaking. Ho may I help
you today, Mr Fox,’ Vroom said.
‘You bloody well help me smart ass,’ the man on the phone said. He had
a rough voice, with a heavy southern American accent; he sounded like he
was in his mid-thirties. I could guess he was drunk.
‘Who is he,’ I whispered, but Vroom shushed me.
‘Sir, if I may confirm, I am speaking to Mr William Fox?’
‘You bet you are. You think just ‘cos you know my name it’s okay to sell
me crap hoovers?’
‘What is the problem with your vacuum cleaner, Sir? It’s a VX-100?’
‘’Sir, do you remember when you last changed the dust bags?’ Vroom
‘Like fuck I remember when you last changed the dust bags. It’s just a
crap machine you dumbass.’
Vroom took three deep breaths. He remembered the suggested line in
such a situation. ‘Sir, I request you to not use that language.’
‘Oh really? Then make your fucking hoover work.’
Vroom pressed a button on his phone before he spoke again.
‘Fuck you first you sonofabitch prickhead…’ he said.
‘What are you doing?’ I said, panicking.
‘Just venting, don’t worry it is on mute,’ Vroom smirked. ‘Back to
normal now.’ He pressed the button again and, trying his best to keep his
tone calm, said, Sir, you need to change the dust bags when they are full.’
‘Who am I speaking to?’ the voice on the phone became agitated.
‘Victor, sir.’
‘Tell me your fucking name. You’re some kid in India, isn’t it?’
‘Sir, I am afraid I can’t disclose my location.’
‘You’re from India. Tell m, boy.’
‘Yes sir. I am in India,’ Vroom gave in.
‘So what did you have to do to get this job? Fucking degree in nuclear
‘Sir, do you need help with your cleaner or not?’ Vroom said.
‘C’mon son, answer me. I don’t need your help. Yeah, I’ll change the
dust bag. What about you guys? When will you change your dusty country?’
‘Excuse me, sir, but I want you to stop talking like that,’ Vroom said.
‘Oh really, now some brown kid will tell me what to do— William Fox’s
voice stopped abruptly as I cut off the call.
Vroom didn’t move for a few seconds. His whole body trembled and he
was breathing heavily. Then he placed his elbows on the table and covered his
face with his hands.
‘You don’t have to talk to those people. You know that,’ I said to
The girls glanced at us while still on their calls.
‘Vroom, I’m talking to you,’ I said.
He raised his face and slowly turned to loot at me. Then he banged a fist
on the table. ‘Damn,’ he screamed and kicked hard under the table.
‘What the...’ Priyanka said. ‘Mt call just got cut.’
Vroom’s kick had dislodged the power wires, disconnecting all our calls.
I wanted to check the wires, but had to check on Vroom first. Vroom stood up
and his six-foot-plus frame towered above us.
‘Guys, there are two things I cannot stand,’ he said and showed us two
fingers. ‘Racists. And Americans.’
Priyanka started laughing.
‘What is there to laugh?’ I said.
‘because there is a contradiction. Doesn’t like racists, but can’t stand
Americans,’ Priyanka said.
‘Why?’ Vroom said, ignoring Priyanka. ‘Why do some fat-ass, dim-witted
Americans get to act superior to us? Do you know why?’
‘Nobody answered.
Vroom continued, ‘I’ll tell you why. Not because they are smarter. Not
because they are better people. But because their country is rich and ours is
poor. That is the only damn reason. Because is rich and ours is poor. That is
the only damn reason. Because the losers who have run our country for the
last fifty years couldn’t do better than make India one of the poorest
countries on earth. Great job, thank you, dear great fucking leaders.’
‘Stop overreacting Vroom. Some stupid guy calls and…’ Radhika said.
‘Screw Americans,’ I said and gave him a bottle of water. ‘Look, you’ve
broken down the entire system.’ I pointed to the black call screens.
‘Someone kicked the Americans a bit too hard. No more calls for now,’
Priyanka said, rolling her eyes.
‘Let me take a look,’ I said and went under the table. I was more
worried about the wires tapping the emergency phone. However, they were
‘Shyam, wait,’ Esha said ‘w have a great excuse for not taking calls. Let
it be for a while.’
Everyone agreed with her. We decided to call systems after twenty
‘Why was Bakshi here? I saw him come out of the men’s toilet,’ Priyanka
‘To deliver a courier for Esha,’ I said. ‘And he said there is a team
meeting at 2:30 a.m. Oh man, I still have to Xerox the board meeting invite.’
I assembled Bakshi’s sheets again.
‘What courier,’ Esha said. ‘This?’
She lifted a brown packet that was lying near her computer.
‘Must be,’ Vroom said, ‘though which courier delivers stuff at this
Esha opened the packet. She took out two bundles of hundred rupee
notes. One bundle had a small yellow post-it note on it. She read the post-it
and her face went pale.
‘Wow, someone’s rich,’ Vroom said.
‘Not bad. What’s the money for?’ Radhika said.
‘It’s nothing. Just a friend returning money she borrowed from me,’
Esha said.
She dumped the packet in her drawer and took out her mobile phone.
Her face was pensive, as if she was debating whether or not to make a call. I
collected my sheets to go to the Xerox room.
‘Want to help?’ I called out to Vroom.
‘No thanks. People I worked with are becoming national TV reporters,
but look at me. Taking calls from losers and being asked to help with loser
jobs,’ Vroom said and looked away from me.
I switched on the Xerox machine in the supplies room and put Bakshi’s
stack in the document feeder. I had just pressed the ‘start’ button on the
agenda document when the copier creaked and groaned to a halt. ‘Paper Jam:
Tray 2’ appeared in big, bold letters on the screen.
The copier in our supplies room is not a machine. It is a person. A
person with a psychotic soul and a grumpy attitude towards life. Whenever
you copy more than two sheets, there is paper jam. After that, the machine
teases you: it gives you systematic instructions on how to un-jam it—open
cover, remove tray, pull lever. Now if it knows this much, why doesn’t it fix
‘Damn,’ I mumbled to myself as I bent down to open the paper trays. I
turned a few levers, and pulled out whatever paper was in sight.
I stood up and rearranged the documents on the feeder tray. I pressed
‘start’ again, not realizing that my ID was resting on Bakshi’s original
document. as the machine re-started, it sucked in the ID along with the
paper. The ID pulled at my strap, which tightened around my neck.
‘Aaarg,’ I said as I chocked. The ID went inside the machine’s guts, and
the strap curled tighter around my neck. I screamed loudly and pulled at my
ID. However, the machine had more strength. I was sure it wanted to kill me—
and probably making a copy of my ID for my obituary while it was as it. I
started kicking the machine hard.
Vroom came running into the room. ‘What the…’ he appeared
nonplussed. He saw A4 sheets spread all over the room, a groaning Xerox
machine, and me lying down on top of the photocopiers, desperately tugging
at my strap.
‘Do something,‘ I said in a muffled voice.
‘Like what?’ he said and bent over to look at the machine. The screen
was flashing the poetic words ‘Paper Jam’. My ID strap ran right into the
Vroom looked around the supplies room and found a pair of scissors.
‘Should I?’ he said and smiled at me. ‘I really want the others to see
‘Shut…up…and…cut,’ I said.
Snap! In one snap, my breath came back.
‘Okay now?’ Vroom asked as he threw the scissors back in the supplies
I nodded as I rubbed my neck and took wheezing breaths. I rested my
head down on the warm, soothing glass of the photocopy machine. I must
have rested it too hard, or maybe my head is too heavy. I heard a crack.
‘Fuck,’ Vroom said, ‘you broke the glass.’
‘What?’ I said as I lifted my head.
‘Get off,’ Vroom said and pulled me off the machine. ‘What is with you
man?’ having a bad office supplies day?’
‘Who knows?’ I said, collecting Bakshi’s document. ‘I really am good for
nothing. Cannot even do these loser jobs. I almost died. Can you imagine the
headline—“Copied decapitates man, duplicates document”.’
Vroom laughed and put his arm around my shoulder.
‘Don’t take tension dude. And I apologize.’
‘For what,’ I said. Nobody has ever apologized to me in the past twentysix
years of my life.
‘I’m sorry I was rude and didn’t come and help you. First these rumors
about the call center closing down. Then Boontoo makes it to NDTV. And
Bakshi sends the document without copying us. Meanwhile, some psycho
caller screams curses at me. Just gets to you sometimes.’
‘What gets to you?’ I asked. I was trying t copy Bakshi’s document again,
but the Xerox machine was hurling abusive message on the screen every time
I pressed a button. Soon it self-detected a crack in the glass and switched
itself off. I think a committed suicide.
‘Life,’ Vroom said, sitting down on one of the stools in the supplies
room, ‘life gets to you. You think you are perfectly happy—you know, good
salary, nice friends, life is a party—but all of a sudden, in one little snap,
everything can crack, like this stupid glass pane of the Xerox machine.’
I did not fully understand Vroom’s glass pane theory of life, but his face
told me he was upset. I decided to soothe the man who had just saved my life.
‘Vroom, you know what your problem is?’
‘You don’t have real love in your life. You need to fall in love, be in love
and stay in love. That is the gap you are facing,’ I said firmly, as if I really
knew what I was talking about.
‘You think so?’ Vroom said. ‘I’ve had girlfriends. I’ll make another one
soon—you know that.’
‘Not those kind of girls. Someone you really care about. And I think we
all know who that is.’
‘Esha?’ he said.
I kept quiet.
‘Esha is not interested. I have asked her. She has her modeling and says
she has no time for a relationship. Besides, she has other issues with me,’
Vroom said.
‘What issues?’ I said.
‘She says I don’t know what love is. I care for cars and bikes more than
I laughed. ‘You do.’
‘That is such an unfair comparison. It’s like asking women that they care
for more, nice shoes or men. There is no easy answer.’
‘Really? So we are benchmarked to footwear?’
‘Trust me, women can ignore men for sexy shoes. But come to the point
‘Do you think you love her?’ I said.
‘Can’t say. But I’ve felt something for her over a year now.’
‘But you dated other girls last year.’
‘Those girls were never important. They were like TV channels you surf
while looking for the real program you want to see. You are with that Curly
Wurly chick, and you still have feelings for Priyanka,’ Vroom said.
The statement startled me.
‘Shefali is there to help me move on,’ I said.
‘Screw moving on. That chick can put you off women forever. Maybe
that will help you get over Priyanka,’ Vroom said.
‘Don’t change the topic. We’re talking about you. I think you should ask
Esha again for a real relationship. Do it man.’
Vroom looked at me for a few seconds. ‘Will you help me?’ he said.
‘Me? You’re the expert with girls,’ I said.
‘This one is different. The stakes are higher. Can you be around when I
talk to her? Just listen to our conversation. Maybe we can analyze it later.’
‘Okay, sure. So, let’s do it now.’
‘Why not? We have free time. Afterwards calls will, begin and we’ll be
busy again. Worst case, management may fire us. Better act fast right?’ I said.
‘Okay. Where do we do it?’ Vroom said as he put his hand on his
forehead to think. ‘The dining room?’
The dinning room made sense. I could be nearby, but inconspicuous.
‘Everything okay? I heard noises,’ Esha said, as we returned from the
supplies room. She stretched back on her chair. Her top slid up and the navel
ring twinkled.
‘The Xerox machine died. Anyway, anyone for a snack?’ I said.
‘Yes, let’s go. I need a walk. Come, Priyanka,’ Esha said and tried to pull
Priyanka up by her upper arm.
‘No, I’ll stay here,’ Priyanka said and smiled. ‘Ganesh might call.’
A scoop of hot molten lead entered through my head and left my toes.
Try to move on, I reminded myself. At the same time, I had the urge to pick
up that landline and smash it to fifty pieces.
Radhika was about to get up when I stopped her.
‘Actually Radhika, can you stay back? If Bakshi walks by, at least he’ll
see some people on the desk,’ I said.
Radhika sat back puzzled as we left the room.
The dining area
The dinning area at Connexions is a cross between a restaurant and a
college hostel mess. There are three rows of long granite-covered tables, with
seating on both sides. The chairs are plush; they’re upholstered in black
leather in an attempt to give them a hip designer look. The tables have a
small vase every three feet. Management recently renovated the place when
some overpriced consulting l of MBAs) recommended that a bright dining room
would be good for employee motivation. A much cheaper option would have
just been to fire. Bakshi, if you ask me.
Vroom took a cheese sandwich and chips (we don’t serve Indian food—
again for motivation reasons) in his tray and sat at one of the tables. Esha just
tool soda water and sat opposite Vroom. I think slice of eats once every three
days. I took an unhealthy sized slice of chocolate cake. I shouldn’t have, but
justified it as a well-deserved reward for helping a friend.
I sat at the adjacent table, took out my phone, and started typing fake
SMS messages.
‘Why isn’t Shyam sitting with us?’ Esha said t Vroom, twisting on her
seat to look at me.
‘Private SMSing,’ Vroom said. Esha rolled her eyes and nodded.
‘Actually Esha, I wanted to tell you something,’ Vroom said, fingering
the chips on his plate. I had already finished half my cake. I was probably a
pig with a reverse eating disorder in my previous life.
‘Yeah/’ Esha said to Vroom, dragging the word as an eyebrow rose in
suspicion. The invisible female antennae were out and suggesting caution.
‘Talk about what?’
‘Esha,’ Vroom said, clearing his throat. ‘I’ve been thinking about you a
lot lately.’
‘Really?’ she said and looked sideways to see if I was eavesdropping. Of
course I was, but I made an extra effort to display a facial expression that
showed I was really focusing on my cake. She watched as I joyfully consumed
what was probably her weekly calorific consumption in a few seconds.
‘Yes really, Esha. I may have met a lot of girls, but no one is like you.’
She giggled and, taking a flower out from the vase, began plucking out
its petals.
‘Yes,’ Vroom continued, ‘and I think rather than fool around, could do
with a real relationship. So, I’m asking you again—will you go out with me?’
Esha was quiet for a few minutes. ‘What do you expect me to say?’
‘I don’t know. How about a yes?’
‘Really/ well unfortunately that word did not occur to me,’ Esha said,
her expression serious.
‘Why?’ Vroom said. I could tell he though it was over already. He had
told me once, if a girl hints she is not interested, it’s time to cut losses and
quit. Never try the persuasion game.
‘I’ve told you before. I have to focus on my modeling career. I can’t
afford the luxury of making a boyfriend,’ she said, her voice unusually cold.
‘What is with you, Esha? Don’t you want someone to support you…’
Vroom said.
‘that’s right, with three different girlfriends last year, I am sure you will
always be there for me,’ Esha said.
‘The other girls were just for fun. They meant nothing, they’re like
pizza or movies or something. They are channel surfing, you are more
serious,’ Vroom said.
‘So what serious channel am I? The BCC?’ Esha said.
‘I have known you for more than a year. We have spent hundreds of
nights together…’
I though Vroom’s last phrase came out odd, but Esha was too
preoccupied to notice.
‘Just drop it, Vroom,’ Esha said put the flowers back in the vase. Her
voice was breaking, though she was not crying yet.
‘Are you okay?’ Vroom said and extended his hand to hold hers. She
sensed the move and pulled her hand away nanoseconds before he reached it.
‘Not really,’ Esha said.
‘I thought we were friends. I just wanted to take it to the next level…’
Vroom said.
‘Please stop it,’ Esha said, and covered her eyes with her hands. ‘You
chose the worst time to talk about this.’
‘What’s wrong Esha? Can I help?’ Vroom said, his voice now held more
concern than the nervousness of romance.
She shook her head frantically.
I knew Vroom had failed miserably. This girl was not interested and was
in a strange mood tonight anyway. I finished my thousand-calorie chocolate
cake, and went to the counter to get water. By the time I returned, they had
left the dining room.
I returned to the WASG bay with the taste of chocolate cake lingering in
my mouth. I sat down at my desk and began surfing irrelevant website.
Radhika was giving Priyanka recommendation on the best shops in Delhi for
bridal dresses. Esha and Vroom were silent. My guilt for eating the chocolate
cake combined with my guilt for not reporting the systems failure. When guilt
combines, it multiplies manifold. I finally called IT to fix our desk. They were
busy, but promised to come in ten minutes.
The spare landline’s ring startled us all.
‘Ganesh,’ Priyanka said as she scrambled to pick up the phone. I kept a
calm face while I selected the option to listen in on the call.
‘Mom,’ Priyanka said, ‘why aren’t you sleeping? Who gave you this
‘What sleeping? No one has slept a wink today,’ her mother said in an
excited voice. I had never met her. However, through Priyanka’s stories, I felt
I knew her intimately.
The tapped line had exceptional clarity. Her mother sounded elated,
which was unusual for a woman who (according to Priyanka) had spent most
of life in self-imposed, obsessive-compulsive depression.
Priyanka’s mother explained how Ganesh had just called her and given
her the emergency line number. Ganesh’s family in India had also not slept;
they had been calling Priyanka’s parents at least once an hour. Ganesh had
told Priyanka’s family that he was ‘on top of the world’. I guess the sad dude
really had no other life.
‘I am so happy today. Look how God sent such a perfect match right to
our door. And I used to worry about you so much,’ Priyanka’s mother said.
That’s great mom, but what’s up?’ Priyanka said. I’ll be home in a few
hours. How come you called her?’
‘Just like that. Can’t a mother call her daughter?’ Priyanka’s mom said.
‘Can’t a mother’ is one of her classic lines.
‘No mom, I just wondered. Anyway, Ganesh and I spoke a few times
‘And what?’
‘Did he tell you his plans?’
‘What plans/’
‘He is coming to India next month. Originally he’d planned the trip so he
could see girls. But now that he has made his choice, he wants to get married
on that trip,’ Priyanka’s mom said, her voice turning breathless with
‘What?’ Priyanka said, ‘next month/’ and looked around a all of us with
a shocked expression. Everyone returned puzzled looks, as they did not know
what was going on. Of course, I also pretended to look confused.
‘Mom, no!’ Priyanka wailed. ‘How can I get married next month? That is
less than five weeks.’
‘Oh you don’t have to worry about that. I am there to organize
everything. You wait and see, I will work day and night to make it a grand
‘Mom I’m not worried about organizing a party. I have so be ready to get
married. I hardly know Ganesh,’ Priyanka said, entwining her fingers
nervously in the telephone wire.
‘Huh?’ Of course, you are ready for it. When the families have fixed the
match, bride and groom are happy, why delay? And the boy can’t come again
and again. He is in an important position after all.’
Yeah right, I thought. He was probably one of the thousands of Indian
geeks coding away in Microsoft. $But to his in-laws, he was Mr Bill Gates
‘Mom, please. I cannot do it next month. Sorry—but no,’ Priyanka said,
‘and I have to keep the phone down now.’
‘What do you mean no? This is too much. You have to disagree with me
always or what/’
‘Mom, how does this have anything to do with disagreeing with you?’ in
fact, how does it have anything to do with you? It is my life, and sorry, I can’t
marry anyone I have only known for five weeks.’
Priyanka’s mother stayed silent for a while. I thought she would
retaliate, but then I figured out: this silence was working more effectively
than words. She knows how to put an emotional stasher knife tight at
Priyanka’s neck.
‘Mom, are you there?’ Priyanka asked after ten seconds.
‘Yes, I am still here. Will be dead soon, but unfortunately still here.’
‘Mom c’mon now…’
‘Don’t even make me happy by mistake,’ Priyanka’s mother said. What
a killer line, I thought. I almost applauded.
Priyanka threw a hand up in the air in exasperation. She grabbed a
stress ball lying near Vroom’s computer across the table and squeezed it hard.
I tugged the headset closer to my ear as Priyanka’s voice turned softer.
‘Mom, please. Don’t do this.’
‘You know I prayed for one hour today…praying you stay happy…
forever,’ Priyanka’s mother said as she broke into tears. Whoever starts
crying first always has an advantage in an argument. This works for Priyanka’s
mother, who at least has obedient tear glands, if not an obedient daughter.
‘Mom, don’t create a scene. I’m at work. What do you want from me/ I
have agreed to the boy. Now why is everyone pushing me?’
‘Isn’t Ganesh nice? What is the problem?’ her mother said in a tragic
tone that could put any Bollywood hero’s mother to shame.
‘Mom, I didn’t say he isn’t nice or there is a problem. I just need time.
‘You aren’t distracted, are you? Are you still talking to that useless call
center chap, what is his name…Shyam.’
I jumped when I heard my name.
‘No mom. That is over. I have told you so many times I have agreed to
Ganesh right?’
‘So, why can’t you agree for next month—for everyone’s happiness?
Can’t a mother beg her daughter for this?’
There you go: ‘can’t a mother…’ number II for the night.
Priyanka closed her eyes to compose herself. She spoke slowly, ‘Can I
think about it?’
‘Of course. Think about it. But think for all of us. Not just yourself.’
‘Okay. I will. Just… just give me some time.’
Priyanka hung up the phone and kept still. The girls asked her for
She looked around and threw the stress ball at her monitor.
‘Can you believe this? She wants me to get married next month. Next
month!’ Priyanka said and stood up. ‘They brought me up for twenty-five
years, and they can’t wait more than twenty-five days to get rid of me. What
is with these people—am I such a burden?’
Priyanka repeated her conversation to Esha and Radhika. Vroom
checked his computer to see if Bakshi had sent us any emails.
‘It doesn’t matter right? You have to marry him anyway. Why drag it
out?’ Radhika said to Priyanka.
‘Yes, you get to drive the Lexus sooner too,’ Vroom said, without
looking up from his screen. Screw Vroom. I gave him a firm glare out of the
corner of my eye.
‘What will I wear?’ Esha said. Her somber mood had lightened with the
new announcement. Give her a chance to dress up and she will ignore people
dying around her. ‘This is too short a notice,’ she continued, ‘ I need a new
dress for every ceremony.’
‘Get your designer friends to lend you a few dresses,’ Vroom said to
Esha, with a hint of sarcasm in his voice.
Esha’s face dropped again. Only I saw it, but her eyes became wet. She
took a tissue from her purse. She pretended to fix her lipstick and casually
wiped her tears.
‘I’m so not ready for this. In one month I’ll be someone’s wife. Gosh,
little kids will call me auntie,’ Priyanka said.
Everyone discussed the pros and cons of Priyanka getting married in
four weeks. Most of them felt getting married so quickly wasn’t such a big
deal once she had chosen the guy. Of course, most people don’t give a damn
about me as well.
In the midst of the discussion the systems guy returned to our desk.
‘What happened here?’ he said from under the table. ‘Looks like
someone ripped these wires apart.’
‘I don’t know,’ I said. ‘See if we can get some traffic again.’
Priyanka’s mother and her words—‘the useless call center boy’—
resounded in my mind. I remembered the time when Priyanka told me her
mother’s views on me. It was not long ago: it was one of our last dates at
Mocha Café.
My Past Dates with
Mocha Café, Greater Kailash I
Five months before this night
We promised to meet on one condition—we would not fight. No brain
games, no sarcastic comments and no judgmental remarks. She was late
again. I fiddled with the menu as I looked around me. Mocha’s décor had a
Middle Eastern twist, with hookahs, velvet cushions and colored glass lamps
everywhere. Many of the tables were occupied by couples, sitting with
intertwined fingers, obviously deeply in love. The girls laughed at whatever
the guys said. The guys ordered the most expensive items on the menu. Every
now and then their eyes needed to be happy was each other. The silly
delusion in the initial stage of a relationship: aren’t they amazing?
My life was nowhere near perfect, of course. For starters, my girlfriend,
if I could still call her that, was late. Plus, I could sense she was itching to
dump me. Priyanka and I had ended eight of our last ten calls with someone
hanging up the phone on the other.
I had not slept the entire day, which is not a big deal for most people,
but considering I work all night, it had no left me feeling too good. My job was
going nowhere, with Bakshi bent on sucking every last drop of my blood.
Maybe he was right—I just did not have the strategic vision or managerial
leadership or whatever crap things you are supposed to have to do well in
life. Maybe Priyanka’s mom was right too—her daughter was stuck with a
These thoughts enveloped me as she came in. She had just had a
haircut. Her waist-length hair was now just a few inches below her shoulders.
I liked her with long hair, but she never listened to me. I told you, I didn’t
have the leadership skills to influence anyone. Anyway, her hair still looked
nice. She wore a white linen top and a flowing lavender skirt with lost of
crinkly edges. She had on a thin silver necklace, with the world’s tiniest
diamond pendant handing from it. I started at my watch as a sign of protest.
‘Sorry, Shyam,’ she said as she put a giant brown bag on the table, ‘that
ass hairdresser took so long. I told him I had to leave early.’
‘No big deal. A haircut has to be more important than me,’ I said,
without any emotion in my voice.
‘I thought we said no sarcasm,’ she said, ‘and I did say sorry.’
‘That’s right. Once sorry for half an hour seems fair, in fact, go get a
two-hour facial done as well. You can come back and say sorry four times.’
‘Shyam, please. I know I’m late. We promised not to fight. Saturday is
the only day I get time for a haircut.’
‘I told you to keep your hair long,’ I said.
‘I did for a long time. But it’s sop hard to maintain it, Shyam. I’m sorry,
but you need to understand sometimes. I had the most boring hair in the
world and I could do nothing with it. And it took one hour to oil the damn
thing. And it feels so hot in the Delhi heat.’
‘Whatever,’ I said in a bored voice, looking at the menu. ‘What do you
‘I want my Shyam to be in a good moon,’ she said and held my hand. We
didn’t intertwine fingers though.
‘My’ Shyam. I guess I still count, I thought. Girls sure know how to sweet
‘Hmm…’ I said and let out a big sigh. If she was trying to make peace, I
guess I had to do my bit. ‘We can have their special Maggi noodles.’
‘Maggi? You’ve come all this way to eat Maggi?’ she said, and took the
menu from me. ‘And check this out: ninety bucks for Maggi?’ she said the last
phrase so loudly that the tables and a few waiters next to us heard us.
‘Priyanka, we earn now. We can afford it,’ I said.
‘Order chocolate brownies and ice cream,’ she said. ‘At least something
you don’t get at home.’
‘I thought you said you’ll have whatever I want,’ I said.
‘Yes, but Maggi?’ she said and made a quirky face. Her nostrils
contracted for a second. I had seen that face before, and I could not help but
smile. I saved myself time by ordering the brownie.
The waiter brought the chocolate brownie and placed it in front of
Priyanka. Half a liter of chocolate sauce dripping over a blob of vanilla ice
cream placed precariously over a huge slice of rich chocolate cake. It was a
heart attack served on a plate. Priyanka had two spoons and slid the dish
towards me.
‘Look at me, eating away like a cow,’ she said.
‘Did you have a heart to heart with your mom?’ I said.
Priyanka wiped her chocolate-lined lips with tissue. I felt like kissing her
right then. However, I hesitated. When you hesitate in love, you know
something is wrong.
‘Me and my mom,’ she said, ‘are incapable of having a rational, sane
conversation. I tried to talk to her—about you and my plans to study further.
It sounds like a simple conversation, right?’
‘What happened?’
‘We were crying in seven minutes. Can you believe it?’
‘With your mother, I can. What exactly did she say?’
‘You don’t want to know.’
‘But I have to know,’ I insisted.
‘She said she has never liked you. Because you are not settled, and
because since the day I started dating you I have changed and become an
unaffectionate and cold person.’
‘Unaffectionate? What the…?’ I shouted, my face turning red. ‘How the
hell have I changed you?
The second comment cut me into thin slices. Sure, I hated the ‘not
settled’ tag too, but there was some truth to that. How could she accuse me
of turning Priyanka into a cold person, though?
She did not say anything. Her face softened and I heard tiny sobs. It was
so unfair, I was the one being insulted: I should be the one getting to cry.
However, I guess only girls look nice crying on dates.
‘Listen Priyanka, your mom is a psycho…’ I said.
‘No she is not. It is not because of you, but I have changed. Maybe it is
because of my age—and she confuses it with my being with you. We used to be
so close, and now she doesn’t like anything I do,’ she said and broke down
into full-on-crying. Everyone in the café must have thought I had cheated on
my girlfriend and was dumping her or something. I got some ‘you-horriblemen’
looks from girls at other tables.
‘Calm down, Priyanka. What does she want? And tell me honestly, what
do you want?’ I said.
Priyanka shook her head and remained silent.
It dives me nuts. The effort it sometimes takes to make women speak up
is harder than interrogating terrorists.
‘Please, talk to me,’ I said, looking at the brownie. The ice cream had
melted to a gooey mess.
She finally spoke. ‘She wants me to show that I love her. She wants me
to make her happy and marry someone she chooses for me.’
‘And what do you want?’ I said.
‘I don’t know,’ she told the tablecloth.
What the hell? I thought. All I get for four years of togetherness is an ‘I
don’t know?
‘You want to dump me, don’t you? I am just not good enough for your
‘It isn’t like that Shyam. She married my dad who was just a government
employee only because he seemed like a decent human being. But her sisters
waited to marry better-qualified boys and they are richer today. Her concern
for me comes from there. She is my mother. It is not as if she does not know
what is good for me. I want someone doing well in his career as well.’
‘So your mother is not the only cause for the strain in our relationship.
It is you as well.’
‘A relationship never flounders for one reason alone. There are many
issues. You don’t take feedback. You are sarcastic. You don’t understand my
ambitions. Don’t I always tell you to focus on your career?’
‘Just get lost okay,’ I said.
My loud voice attracted the attention of the neighboring tables. All the
girls at Mocha were probably convinced I was the worst possible male
chauvinist pig ever.
Her tears were back. However, she noticed people watching us and
composed herself. A few wipes with a tissue and she was normal again.
‘Shyam, it is this attitude of yours. At home, my mother doesn’t
understand. Over here, you don’t. Why have you become like this? You have
changed Shyam, you are not the same happy person I first met,’ she, her
voice restrained out calm.
‘Nothing has happened to me. It is you who finds new faults in me
everyday. I have a bad boss and I am trying to manage as happily as possible.
What has happened to you? You used to eat at truck drivers’ dhabas. Now all
of a sudden you need an NRI cardiac surgeon to make ends meet?’
We started at each other for two seconds.
‘Okay, it’s my fault. That is what you want to prove, right? I am a
confused, selfish, mean person right?’ she said.
I looked at her. I couldn’t believe I had loved her and those flared
nostrils for four years. And now it was difficult to say four sentences without
I sighed. ‘I thought there was to be no arguing, blaming and sarcasm.
But we have done it all.’
‘I care a lot for you,’ she said and held my hand.
‘Me too,’ I said, ‘but I think we need to take care of other things in our
life as well.’
We asked for the bill and made cursory conversation about the weather,
traffic and the décor of the café. We were talking a lot, but we weren’t
communicating at all.
‘Call me in the evening if you’re free,’ I said as I paid the bill and got up
to leave.
It had come to this: we had to tell each other to call. Previously, not a
waking hour passed without one of us SMS-ing or calling the other.
‘Okay, or I will SMS you,’ she said. An SMS seemed simpler than dealing
with another conversation.
We did a basic hug, without really touching. A kiss was out of the
‘Sure,’ I said, ‘it’s always nice to get your message.’
Sarcasm. Man, will I never learn?
Mocha Café and its colored Arabian lights faded away from my mind as it
returned to WASG’s tube light-lit interiors. I checked the time: it was close to
2:00 a.m. I got up to take a short walk. I did not know what was more
disgusting—thinking about Priyanka’s mother or hearing the girls obsess about
Priyanka’s marriage. I went to the corner of the room where Military Uncle
sat. We nodded to each other. I looked at his screen and saw pictures of
animals—chimps, rhinos, lions and deer.
‘Are those your customers/’ I said and laughed at my own non-funny
Military Uncle smiled back. He was in one of his rare good moods.
‘These are pictures I took at the zero. I scanned them to send to my
‘Cool. He likes animals?’ I said and beet over to take a closer look at the
chimp. It bore an uncanny resemblance to Bakshi.
‘Yes, I’m sending it by email to my son. But I’m having trouble as our
emails do not allow more than four megabyte attachments.’
I decided to help Uncle, if only to avoid going back to the bay until the
systems guy had fixed the phones.
‘Hmm… these are large files,’ I said, as I took over his mouse. ‘I could
try to zip them—thought that won’t compress images much. The other way is
to make the pictures low resolution. Otherwise, you can leave a few animals
Military Uncle wanted to keep them high resolution. We agreed to leave
out the deer and the hippos as those were not his grandson’s favorite animals.
‘Thanks so much, Shyam,’ Military Uncle said, as I successfully pressed
‘send’ on his email. I looked at his face: there was genuine gratitude. It was
hard to believe he had been booted out because he was too bossy with his
daughter-in-law—a piece of gossip Radhika had once passed on to me.
‘You’re welcome,’ I said. I noticed Vroom signal to me to come back.
Hoping that the topic of Priyanka’s wedding was over, I returned to the desk.
Bakshi has sent us a copy of the proposal,’ Vroom said.
I sat at my desk and opened my inbox. There was a message from
Bakshi. The calls had not resumed; the systems guy had gone back to his
department again to get new wires.
‘Let’s see which whit e bozos he sucked up to. Who has he sent it to?’
Vroom’s voice was excited.
I opened the mail to see who had been the original recipients. It was the
who’s who of Western Computers and Appliances in Boston: the sales
manager, the IT manager, the operations head and several others. Bakshi had
sent it to the entire directory of people in our client base. I have to say, he is
better at being a mass-suck-up than a gangbang porn star.
‘He has copied everyone. Senior management in Boston in the “to”
field, and then India senior management in the “cc” field,’ I said.
‘And yet somehow he forgot to copy us. Bakshi the great,’ Vroom said.
I read out the contents of his short mail:
‘Dear All,
Attached please find the much-awaited user manual of the customer
service website that changed the parameters of customer service at Western
Appliances. I just wrapped this up today. I would love to discus this more
when I’m in Boston…’
I let out a silence whistle.
‘Boston? How is that ass going to Boston,’ Vroom said.
‘Bakshi’s going to Boston,’ Vroom said. ‘Any of you ladies want to tag
‘What?’ Esha said. ‘What is he going to Boston for?’
‘To talk about our website. Must have swung a trip for himself,’ I said.
‘What the hell is going on here anyway? On one hand we are downsizing
to save costs, on the other hand there is cash to send idiots on trips to the
US?’ Vroom said and threw his stress ball on the table. It hit the pen stand and
the contents fell out.
‘Careful,’ Esha said, sounding irritated, as a few pens rolled towards
her. She had her mobile phone in her hand, probably still trying to call
‘Madness. That is what this Connexions is. Boston!’ Priyanka said and
shook her head. She was surfing the Internet. I wondered which sites she was
looking at—wedding dresses, life in the US, or the Lexus official website.
I was about to close Bakshi’s message when vroom stopped me.
‘Open the document,’ Vroom said, ‘just open the file he sent,
‘It’s the same file we sent him. The user manual,’ I said.
‘Did you open it?’
‘No, what is the need…’
‘Just open it,’ he said so loudly that Esha looked at us. I wondered
whom she was calling this late, but Vroom’s voice was battering into me.
I opened the file, which was our user manual.
‘Here, it is the same,’ I said, and scrolled down. As I reached the bottom
of the first page, my jaw grew lax, partly in horror and partly in reflex
preparation to voice some major curse words.
Western Computers Troubleshooting Website
Project Details and User Manual.
Developed by Connexions, Delhi
Subhash Bakshi
Manager, Connexions
‘Like fuck it is the same,’ Vroom said and threw the pens he had
collected back on the table. One landed on Esha’s lap, who by this time had
tried to connect to a number at least twenty times. She threw an angry look
at Vroom and hurled the pen back at him. He ignored her as his eyes were on
my screen.
‘It says it is by fucking Subhash Bakshi,’ Vroom said., tapping his finger
hard on my monitor. ‘Check this out. Mr Moron, who can’t tell a computer
from a piano, has done this website and this manual. Like crap he has.’
Vroom banged his fists on the table. In a mini-fit, he violently swept the
table with his hands. All the pens fell on the floor.
‘What is wrong with you?’ Esha said and pulled her chair away to avoid
to shower of pens. Desperately shaking the phone to get a connection, she got
up and went to the conference room.
‘He passed off our work as his, Shyam. Do you realize that/’ he said and
shook my shoulder hard.
I was numb as I started at the first page of our, or rather Bakshi’s,
manual. This time Bakshi had bypassed himself in stealing credit. My head felt
dizzy and I fought to breathe.
‘This is so crap. Six months of work on this manual alone,’ I said and
closed the file. ‘I never thought he would stoop this low.’
‘And?’ Vroom said.
‘And what? I don’t really know what to do. I’m in shock. Plus, right now
there is this fear he may downsize us…’ I said.
‘Downsize us?’ Vroom said and stood up. ‘We worked on it for six
months man. And all you can say is we can’t do anything as he may downsize
us? This fucking loser Bakshi is turning you into a loser. Mr Shyam, you are
turning into a mousepad, people are rolling over you everyday. Priyanka tell
him t say something. Go to Bakshi’s office and hold his damn collar.’
Priyanka looked up at us, and for the second time that night, our eyes
met bang on. She had that look; that same gaze that had made me feel small
before. Like what was the point of even shouting at me.
She shook her head and gave a wry smile. I knew that wry smile by
heart, too. Like she had known this was coming all along. I had the urge to go
shake her by the collar. It is freaking easy to give those looks when you have a
Lexus waiting for you, I wanted to say. But I didn’t say anything. Bakshi’s
move had hurt me—it wasn’t just the six months of efforts, but also that the
prospects for my promotion were gone. And that meant—proof!—Priyanka was
going too. But right now the people see you as weak if you express hurt. They
always want to see you strong, meaning in a raging temper. Maybe I do not
have it in me. That is why I am not a team leader. That is why no girls
distribute sweets in the office for me.
‘Are you there, My Shyam?’ Vroom said. ‘Let’s email all the people this
was sent to and tell them what is going on.’
‘Just cool down Vroom. There is no need to act like a hero,’ I snapped.
‘Oh really? So, what should we act like? Losers? Tell us Shyam, you
should be the expert on that,’ Vroom said.
A surge of anger chocked me. ‘Just shut up and sit down,’ I said. ‘What
do you want to do? Send another mail to the whites? And tell them there’s infighting
going on here? And whom are they going to believe: somebody who is
going to Boston to meet them or some frustrated agent who claim he did all
the work? Get real Mr Vroom. You’ll get fired and noting else. Bakshi is
management—he manages, yes, he does. But only his own even notice
Radhika. She was standing next to me with a bottle of water in her hand.
‘Thanks,’ I said and took a few noisy sips.
‘Feeling better?’ Radhika said.
I raised my hand to stop her from saying more. ‘I don’t want to talk
about this anymore. It is between us and Bakshi. And I don’t want some
random people, whose life is one big party, to give their opinion on it. Yes,
my boss sucks. Most bosses suck. It isn’t such a big deal,’ I said and sat down. I
glared at Vroom. He sat down as well.
Vroom opened a notepad and drew a 2x2 matrix.
‘What the fuck is that/’ I said.
‘I think I’ve finally figured Bakshi out. Let me explain with the help of a
diagram,’ Vroom said.
‘Don’t mess with me. I don’t want any diagrams,’ I said.
‘Just hear me,’ Vroom said as he labeled the matrix.
On the horizontal axis he wrote ‘good’ and ‘evil’ next to each box. On
the vertical axis, he wrote ‘smart’ and ‘stupid.’
‘Okay, here is my theory about people like Bakshi,’ Vroom said and
pointed with his pen to the matrix. ‘There are four kinds of bosses in this
world based on two dimensions: a) how smart or stupid they are, and b)
whether they are good or evil. Only with extreme good luck do you get a boss
who is smart and a good human being. However, Bakshi is the most dangerous
but common category. He is stupid, as we all know. But more than that—he is
evil,’ Vroom said, tapping his pen in the relevant quadrant of the matrix.
‘Stupid-evil,’ I echoed.
‘Yes, we understand him. He is scary one. He is like a blind snake: you
feel sorry for it, but it still has a poisonous bite. You can see it—he is stupid,
hence the call center is so mismanaged. But he is also evil, so he will make
sure all of us go down instead of him.’
I shook my head.
‘Forget it. Destiny has put an asshole in my path. What can I say,’ I said
and smirked.
Radhika took the bottle from my desk. ‘Sorry to interrupt your
discussion guys, but I hope you weren’t talking about me when you said
people whose life is a party. My life is not a party, my friend. It really isn’t—‘
‘—It wasn’t you, Radhika. Shyam most clearly meant me.’ Priyanka
interrupted Radhika.
‘Oh forget it,’ I said and stood up. I moved from the desk just to get
away from these nagging people. As I felt, I could hear Vroom’s words: ‘If I
could just once have the opportunity to fuck this Bakshi’s happiness, I’d
consider myself the luckiest person on earth.’
I walked away from the WASG desk. My mind was still messed up. I felt
like cutting Bakshi into little bits and feeding those bits to every street dog in
Delhi. I approached the conference room. The door was shut. I knocked and
waited for a few seconds. Everything seemed quiet inside.
‘Esha? I said and turned the knob to open the door.
Esha was sitting one of the conference room chairs. Her right leg was
bent and resting on another chair. She was examining the wound on her shin.
She held a blood-tipped box cutter in her hand. I noticed a used bandaid
on the table. There was fresh blood coming out of the wound on her shin.
‘Are you okay?’ I said, moving close to her.
Esha turned to look at me with a black expression.
‘Oh hi Shyam,’ she said in a calm tone.
‘What are you doing here? Everyone’s looking for you.’
‘Why? Why would anyone look for me?’
‘No particular reason. What are you doing here anyway? And your
wound is bleeding, do you want some lotion or a bandage/’ I said and looked
away. The sight of blood nauseates me. I don’t know how doctors show up to
work everyday.
‘No Shyam, I like it like this. With lotion, it may stop hurting,’ Esha said.
‘What?’ I said. ‘Isn’t that the idea? You want the pain to end, right?’
‘No, Esha smiled sadly. She pointed to the wound with the box cutter.
‘This pain takes my mind away from the real pain. Do you know what real pain
is, Shyam?’
I really had no idea what this girl was saying. But I knew if she didn’t
cover the wound soon, I’d throw up my recently consumed chocolate cake.
‘Listen, I’ll get the first-aid kit from the supplies room.’
‘You didn’t answer my question. What is the real pain, Shyam/’
‘I don’t know…what is it?’ I said, shifting anxiously as I saw fresh drops
of blood trickle down her smooth leg.
‘Real pain is mental pain,’ Esha said.
‘Right,’ I said, trying to sound intelligent. I sat down on a chair next to
‘Ever felt mental pain, Shyam?’
‘I don’t know if I have. I’m a shallow guy, you see. I don’t feel a lot of
things,’ I said.
‘Everyone feels pain, because everyone has a dark side to their life.’
‘Dark side?’
‘Yes, dark side—something you don’t like about yourself, something that
makes you angry or something that you fear, all this makes up our dark side.
Do you have a dark side, Shyam/’
‘Oh let’s not go there. I have so many—like half a dozen dark sides. I am
like dark-sided hexagon,’ I said.
‘Ever felt guilt, Shyam? Real hard, painful guilt?’ she said as her voice
became weak.
‘What happened, Esha/’ I said, as I finally found a position that allowed
me to look at her face but avoid a view of her wound.
‘Can you promise not to judge me if I tell you something?’
‘Of course,’ I said, as it took me a second to figure out what ‘slept’
meant. It didn’t mean ‘zzzs.’
‘Yes, my agent said this man was connected. I just had to sleep with him
once to get a break in a major fashion show. Nobody forced me. I choose to do
it. But ever since, I feel this awful guilt. Every single moment. I thought it
would pass, but it hasn’t. and that pain is so bad, this wound in my leg feels
like a tickle,’ she said and took the box cutter to her shin. She started
scrapping skin around the wound.
‘Stop it Esha, what are you doing/’ I said and snatched the box cutter
from her. ‘Are you insane? You’ll get tetanus or gangrene or whatever other
horrible-things they show on TV in those vaccination ads.’
‘This is tame. I’ll tell you what is dangerous. Your own fucked up brain,
the delusional voice in you that says you have it in you to become a model.
You know what this man said afterwards/’
‘Which man?’ I said as I shoved the box cutter to the other side of the
‘The guy I slept with—a forty-year-old designer. He told my agent later I
was too short to be a ramp model,’ Esha said, her voice rising as anger
mingled with sadness. ‘Like the bastard didn’t know that when he slept with
me.’ She began crying. I don’t know what is worse—a shouting girl or a crying
one. I’m awful at handling either. I placed my hands on Esha’s shoulders,
ready for a hug in case she needed it.
‘And that son of a bitch sends some cash as compensation afterwards,’
she said, now sobbing. ‘And my agent tells me, this is part of life. Sure it is
part of life—part of Esha the failed model’s fucked-up life. Give me my box
cutter back, Shyam,’ she said, spreading a palm.
‘No, I won’t. Listen, now I am not really sure what to do in this
situation, but just take it easy,’ I said. It was true; nobody would ever demand
to have sex with me. Therefore, feeling-guilty-after-demanded-sex was
completely unfamiliar territory.
‘I hate myself, Shyam. I just hate myself. And I hate my face, and the
stupid mirror that shows me this face. I hate myself for believing people who
told me I could be a model. Can I get my face altered?’
I did not know of any plastic surgeons who specialized in turning pretty
girls ugly, so I kept quiet. She stopped crying after ninety seconds, around the
time any girl would stop crying if you ignored her. She took a tissue from her
bag and wiped her eyes,
‘Shall we go? They must be waiting,’ I said. She held my hand to stand
‘Thanks for listening to me,’ Esha said. Only women think there is a
reason to thank people if they listen to them.
To my disgust, Priyanka’s wedding was still the topic of discussion when
Esha and I returned to the bay.
Esha sat down quietly.
‘Now where were you?’ Priyanka asked Esha.
‘Here only. Wanted to make a private call,’ Esha said.
‘I’m taking mother-in-law tips from Radhika,’ Priyanka said. I’m so not
looking forward to that part. She seems nice now, but who knows how she will
turn out.’
‘C’mon, you are getting so much more in return. Ganesh is such a nice
guy,’ Radhika said.
‘Anyway I’d take three mothers-in-law for a Lexus. Bring it on man’
Vroom said.
Radhika and Priyanka started laughing.
‘I’ll miss you Vroom,’ Priyanka said, still laughing, ‘I really will.’
‘Who else will you miss?’ Vroom said and all of us fell silent.
Priyanka shifted on her seat: Vroom had caught her on the spot. She did
not want to say my name, I knew it.
‘Oh I’ll miss all of you,’ she said, diplomacy queen that she can be when
she wants to. She thinks she can outsmart the world with her boring replies.
‘Whatever, Vroom said.
‘Anyway, don’t wish for three mothers-in-law, Vroom. It can be like
asking for three Bakshis. Well, at least it can be for women, Radhika said.
‘So your mother-in-law is evil?’ Vroom said.
‘I never said she is bad. But she did say those things to Anuj. What will
he think?’
‘Nothing. He won’t think anything. He knows how lucky he is to have
you,’ Priyanka said firmly.
‘It is hard sometimes. She isn’t my mom, after all.’
‘Oh, don’t go there. I can get along with anyone else’s mom better than
my own. My mom’s neurosis has made me mother-in-law proof,’ Priyanka
said, and everyone on the desk laughed. I did not, as there is nothing funny
about Priyanka’s mom to me. Emotional manipulators like her should be put in
jail and made to watch sappy TV serials all day.
‘Anuj should be okay, right? Tell me guys: he won’t hate me?’ Radhika
‘No,’ Priyanka got up and went to Radhika. ‘He loves you and he will be
‘You want to check if he is okay?’ Vroom said. ‘I have an idea.’
‘What?’ Radhika said.
I looked at Vroom. What the hell did he have to say about Anuj and
‘Let’s play radio jockey,’ Vroom said. ‘it’s really fun.’
‘What is radio jockey?’ Radhika was baffled.
‘Well. I call Anuj and pretend I cam calling from a radio show. Then I tell
him he has won a prize, a large bouquet of roses and a box of Swiss
chocolates that he can send to anyone he loves, anywhere in India, with a
loving message. So then, we all get to hear what romantic lines he says to
‘C’mon, it will never work,’ Priyanka said. ‘You can’t sound like an RJ.’
‘Trust me. I am a call center agent. I can make a convincing RJ.’ Vroom
I was curious to see how Vroom would do his RJ act.
‘Okay,’ Vroom said as he got ready, ‘It’s show time, folks. Take line five
everyone. And no noise: breathe away from the mouthpiece, okay?’
Radhika gave him the number as we took line five. Vroom dialed Anuj’s
mobile phone.
We glued the earpiece to our ears. The telephone rang five times.
‘He’s sleeping,’ Priyanka whispered.
‘Shhh,’ Vroom went, as we heard someone pick up.
‘Hello?’ Anuj said in a sleepy voice.
‘Hello there, my friend, is this 98101-46301?’ Vroom said in an insanely
cheerful, radio jockey voice.
‘Yes, who is it?’ Anuj said.
‘It is your lucky call for tonight. This is RJ Max calling from Radio City
98.5 FM, and you my friend have just won a prize.’
‘Radio City? Are you trying to sell me something?’ Anuj said. I guess
being a salesperson himself, he was skeptical.
‘No my friend, I am not selling anything—no credit cards, no insurance
policies and no phone plans. I am just going to offer you a small prize from
our sponsor Interflora and you can request a song if you want to. Man, people
doubt me so much these days,’ Vroom said.
‘Sorry, I was just not sure,’ Anuj said.
‘Max is the name. What’s yours?’ Vroom said.
‘Nice talking to you Anuj. Where are you right now?’
‘Oh, the land of sweets, excellent. Anyway, Anuj, you get to send a
dozen red roses with your message to anyone in India. This service is brought
to you by Interflora, one of the world’s largest flower delivery companies.’
Vroom was like a pro, I must admit.
‘And I don’t have to pay anything? Thanks Interflora,’ Anuj said with
suitable gratitude.
All of us had out mouths shut right and the headset mouthpiece covered
with our hands.
‘No my friend, no payment at all. So are you ready with your special
person’s name and address?’
‘Yes sure. I’d like to send it to my girlfriend Payal.’
I think the earth shook beneath us. I looked at Vroom’s face, his jaw
had dropped wide open. He waved a hand in confusion.
‘Payal?’ Vroom said, his voice dropping to more normal levels, less
exuberant than that of a hyperactive RJ.
‘Yes, she is my girlfriend. She lives in Delhi. She is modern type of girl,
so please make the bouquet trendy…’ Anuj said.
Radhika could not stay silent any longer.
‘Payal? What did you just say, Anuj? Your girlfriend Payal?’ Radhika said.
‘Who is that?...Radhika…?’
‘Yes, Radhika. Your fucking wife Radhika.’
‘What is going on here? Who is this Max guy, hey Max?’ Anuj said.
I think the Max guy just died. Vroom put his hand on his head,
wondering what to say next.
‘You talk to me, you asshole,’ Radhika said, probably cursing for the
first time since she got married. ‘What message were you going to send this
‘Radhika, honey. Listen this is a prank. Max? Max?
‘There is no Max. it is Vroom here,’ Vroom said in a black voice.
‘You bastar—‘ Anuj began before Radhika –stood up and cut the line. She
set back down on her chair, stunned. A few seconds later, she broke into
Vroom looked at Radhika. ‘damn, Radhika I am so sorry,’ he said.
Radhika did not answer. She just cried and cried. In between, she lifted
the half-knit scarf to wipe her tears. Something told me Radhika would never
finish the scarf.
Esha held Radhika’s hand tight. Maybe the tear bug passed through
hands because Esha started crying as well. Priyanka went and brought back
water. Radhika poured out a glassful of tears, and drank the glass of water.
‘Take it easy. It’s probably a misunderstanding,’ Priyanka said. She
looked at Esha, puzzled about why Esha was so upset over Payal, I guess
Esha’s ‘real pain’ was back.
Radhika rifled through her bag looking for her headache pills. She only
found an empty blister pack. She mouthed some curses and threw it aside.
‘Radhika/’ Priyanka said.
‘Just leave me alone for a few minutes,’ Radhika said.
‘Girls, I really need to talk,’ Esha said, a she wiped her tears.
‘What’s up?’ Priyanka said as she looked at Esha. They exchanged
glances: Esha used the female telepathic network to ask Priyanka to come to
the toilet. Priyanka tapped Radhika’s shoulder and the girls stood up.
‘Now where are you girls going?’ Vroom said. ‘I caused this situation.
Can’t you talk here?’
‘We have our private stuff to discuss,’ Priyanka said firmly to Vroom and
left the desk.
‘What’s up? What’s the deal with Esha?’ Vroom said to me after the girls
were out of sight.
‘Nothing,’ I said.
‘C’mon tell me, she must have told you in the conference room.’
‘I can’t tell you,’ I said and looked at my screen. I tried to change the
topic. ‘Do you think Bakshi experts us to prepare for his team meeting?’
‘I think Esha is sad because she regards saying no to me,’ Vroom said.
I smirked
‘If not that, then what is it?’ Vroom said, looking at me with a puzzled
expression. I shrugged my shoulders.
‘Fine. I’ll use our earlier technique. I am going to the toilet to find out,’
Vroom said.
‘No Vroom, no,’ I said. I tried to grab his shirt, but he pulled away and
went to the men’s room.
I did not chase after him. I did not care if he found out. I figured he
ought to know what his live interest was up to anyway. I called systems and
told them the calls had not resumed yet. They promised to come to my desk
with the new cable within ‘five minutes maximum’. I guess systems guys are
busy. Computers are supposed to help men—but enough computers need help
from men as well.
With no one at the desk and systems down, I decided to take a walk
around the room. I passed by Military Uncle’s raised his head. I looked at his
face: his wrinkles seemed more pronounced, making him look older.
‘My son replied to the mail I sent,’ he said. ‘I think the file was too big.’
‘Really? What did he say? I said.
Military Uncle shook his head and put his head back on the desk. The
message on his screen caught my eye. It was an email from his son.
Dad... you have cluttered my life enough, now stop
cluttering my mailbox. I do not know what came over me that I
allowed communication between you and my son. I don’t want
your shadow on him. Please stay away and do not send him any
more emails. For literally or otherwise, we don’t want your
‘It’s nothing,’ Uncle said, as he closed all the windows on his screen. ‘I
should get back to work. What happened? Your systems are down again?’
‘A lot is down tonight, not just the systems,’ I said and returned to my
#2 2
‘Did you know?’ Vroom whispered to me as he returned from the men’s
‘What?’ I said.
‘Esha’s big bad story.’
‘I’d rather not discuss it.. it’s her private matter.’
‘No wonder she won’t go out with me. She needs to romp her way to
the ramp doesn’t she?’ Bitch.’
‘Mind your language,’ I said, ‘and where are the girls?’
‘Coming back soon. Your chick was consoling Radhika when I left.’
‘Priyanka is not my chick Vroom. Will you just shut up?’ I said.
‘Okay, I will shut up. That is what a good call center agent does right?
Crap happens around him and he just smiles and says how can I help you/
Like, someone just slept with the one girl I care for. But it is okay right? Pass
me the next dumb customer.’
‘The girls are coming,’ I said as I saw them return. ‘Pretend you know
nothing about Esha.’
The desk was silent as the girls took their seats. Vroom was about to say
something, but I signaled him to be quiet. The systems guy finally showed up
with new kick-proof wires and re-installed our systems. I was relieved as calls
began to trickle in. sorting Americans’ oven and fridge problems was easier
then solving our life’s problems.
I looked at Priyanka once; she was busy with a caller. ‘My chick,’ I
smirked to myself at Vroom’s comment. She was no longer my chick. She was
going to marry a rich, successful guy—someone who had no competition from
a loser like me. Certainly not after Bakshi backstabbed me with his website, I
thought. But had I given up? Did I still feel for her? I shook my head at the
irrelevant questions. How did it matter if I still felt for her? I did not deserve
her, and I was not going to get her. That was reality, and as is often the case
with me, reality sucks,
Esha was still quite subdued after returning from the toilet. Priyanka
was trying to cheer her up.
‘Get a flowing lehnga for the engagement. But what will you wear for
the wedding? A sari?’ Priyanka asked Esha between calls.
‘My navel rig will show,’ Esha said.
I am constantly amazed at the ability of women to calm down. All they
need to do is talk, hug and cry it out for ten minutes—and then they can face
any of life’s crap. Esha’s ‘real pain’ was obviously much better, or she was at
least distracted from it, given she could discuss her dress plans for Priyanka’s
big day.
‘Don’t do anything elaborate,’ Priyanka said, ‘I’m going to tell my
mother I want a simple sari. Of course, she will freak out. Hey Radhika, are
you okay?’ Priyanka said, as she noticed Radhika massaging her forehead.
‘I’ll be fine. I am just one of migraine pills,’ Radhika said as she picked
up a call. ‘Western Appliances, Regina speaking. How may I help you?’
The landline telephone’s ring caught everyone’s attention.
This is my call. Guys I know system is live, but can I take this call?’
Priyanka said.
‘Sure. Call flow is so light anyways,’ Vroom said as the landline
continued to ring.
Priyanka’s hand reached for the telephone. I casualty switched the
option on my screen to listen in to the conversation.
‘By the way, dark blue mice is also a good colour,’ Vroom said as
Priyanka lifted the receiver.
‘What?’ Priyanka said.
‘I saw the Lexus website, dark blue mica is their best colour,’ Vroom
I threw Vroom a disgusted glance.
‘At least that is what I think,’ Vroom’s voice dropped as he intercepted
my look.
‘Hello, my center of attention,’ Ganesh’s beaming voice came over
Priyanka and my phones.
‘Hi Ganesh,’ Priyanka said sedately.
‘What’s up, Priya? You sound serious,’ Ganesh said.
Priyanka hates it when people shorten her name to Priya. This moron
did not know that.
‘Nothing. Just having a rough day...sorry night. And please call me
Priyanka, she said.
‘Well, I am having a rocking day here. Everyone in office is so excited
for me. They keep asking me “so when is the date?”, “Where is the
‘Yeah Ganesh, about the date,’ Priyanka said, ‘my mom just called.’
‘She did. Oh no. I thought I’d give you the good news myself.’
‘What good news?’
‘That I am coming to India next month. We should get married then
only. What say, honeymoon straight from there? People said the Bahamas is
amazing. But I’ve always wanted to go to Paris. Because what could be more
romantic than Paris.’
‘Ganesh,’ Priyanka said, her voice frantic.
‘Can I say something?’
‘Sure. But first tell me, Paris or Bahamas?’
‘Please tell me where you’d rather go.’
‘Paris. Now can I say something?’ Priyanka said.
Esha and Radhika raised their eyebrows when they heard the word
Paris. It was not difficult to guess that honeymoon planning was in progress.
‘Sure. What do you want to say?’ Ganesh said.
‘Don’t you think it is a little rushed?’
‘Our marriage. We have only talked to each other for a week. I know,
we spoke quite a bit, but still.’
‘You’ve said yes to me right?’ Ganesh said.
‘Yes, but…’
‘Then why wait? I don’t get much leave here. And considering I now
spend my every living moment thinking about you, I’d rather get you here at
the earliest.’
‘But, this is marriage Ganesh. Not just a vacation. W have to give each
other time to get ready for this,’ Priyanka said and twirled a strand of hair
with her finger. I used to love playing with her hair when we were together.
‘But,’ Ganesh said, ‘you spoke to your mother, right? You heard how
happy she is about us getting married next month. My family is excited as
well. Marriage is a family occasion too, right?’
‘I know. Listen, maybe I am just having a rough night. Let me sleep over
‘Sure. Take your time. But did you think of a color?’
‘For what? The car/’
‘Yeah, I am going to pay the deposit tomorrow. So it is there when you
arrive—assuming you agree to next month, of course.’
‘I can’t say. Wait, I heard dark blue mica is nice.’
‘Really? I kind of like black,’ Ganesh said.
‘Well then take black. Don’t let me…’ Priyanka said.
‘No, dark blue mica it is. I like that colour. I’ll tell the dealer it is my
wife’s choice.
The words ‘my wife’ sizzled my inside the way they fry French fries at
McDonald’s. I closed my eyes for a few seconds. I could not bear to hear
another man talk like this to Priyanka.
‘Hey Ganesh, it is 2:25 a.m. here. I have to get ready for a 2:30 meeting
with the boss. Can we talk later?’ Priyanka said.
‘Sure. I might leave work early today. Maybe see some new tiles for the
pool. But I’ll call you when I get home okay?’
‘Pool?’ Priyanka said, as she took the bait.
‘Yes, we have a small swimming pool in our house.
‘Our house? You mean you have a private pool?’
‘Of Course. You know how to swim?’
‘I have never stepped inside a pool in my life,’ Priyanka said,.
‘Well, I can teach you. I am sure there are many interesting possibilities
in the pool.’
The French fries were burnt charcoal black from being over friend.
‘Bye Ganesh,’ Priyanka smiled and shook her head. ‘You guys are all the
She hung up the phone.
‘What’s up,’ Esha said as she filed her nails.
‘Nothing, same stuff. First tell me, you okay?’ Priyanka said.
‘I am fine please keep me distracted. I heard Paris.’
‘Yes, honeymoon destination. And of course, more pressure to get
married next month. I don’t want to, but I just might have to give in.’
‘Well, if it means seeing Paris sooner rather than later…’ Esha said and
looked over at us. ‘Right guys?’
‘Sure,’ Vroom said. ‘What do you think Shyam/’
Stupid ass, I hate Vroom.
‘Me?’ I said as everyone continued to look at me. Esha kept staring at
me for five seconds non-stop. I did not want to come across as sulking for
childish, my new tag for the night), so I responded.
‘Sure, might as well get it done. Then go to Paris or Bahamas or
Damn. I kicked myself as the words left my mouth. Priyanka heard me
and looked at me. Her nose twitched as she thought hard.
‘What did you just say Shyam?’ Priyanka said slowly, looking straight at
me, her nostrils flaring big-time.
‘Nothing,’ I said, avoiding eye contact. ‘I just said get married and go to
Paris sooner.’
‘No, you also said Bahamas. How did you know Ganesh mentioned
Bahamas?’ Priyanka said.
I kept quite.
‘Answer me, Shyam. Ganesh also suggested Bahamas, but I didn’t tell
you guys. How did you know he’d said that?’
‘I don’t know anything. I just randomly said it,’ I said, trying to be
convincing, but my shaking voice was giving me away.
‘Were you listening to my conversation? Shyam, have you played around
with the phone?’ Priyanka said and got up. She lifted the landline phone and
pulled it away from the table. The wires followed her. She looked down under
the table and tugged at the wires again. A little wire tensed up all the way
back to my seat. Damn, busted, I thought.
‘Shyam,’ Priyanka screamed at the top of her voice and banged the
landline instrument on the table.
‘Yes,’ I said, as calmly as possible.
‘What is going on here? I cannot believe you could sink so low. This is
the height of indecency,’ she said.
At least I had achieved the heights in something. I thought.
Radhika and Esha looked at me. I threw up my hands, pretending to be
ignorant of the situation.
Vroom stood and went up to Priyanka. He put his arm around her
shoulder, ‘C’mon Priyanka, take it east. We are all having a rough night here.’
‘Shut up. This is insane,’ she said and turned to me. ‘How could you tap
into my personal calls? I can complain about this and get you fired.’
‘Then do it,’ I said, ‘what are you waiting for? Get me fired. Do
Vroom looked at Priyanka and then at me. Realizing he could not do too
much to help, he returned to his seat.
Esha pulled Priyanka’s hand, making her sit down again.
‘What the…he…’ Priyanka said, anger and impending tears showing in
her voice. ‘Can’t once expect just a little decent from their colleagues?’
I guess I was just a colleague now. An indecent colleague at that.
‘Say something,’ Priyanka said to me.
I stayed silent and disconnected the tapped wire. I showed her the
unhooked cable and threw it on the table.
Our eyes met. Even though we were silent, our eyes communicated.
My eyes said to her: Why are you humiliating me?
Her eyes said to me: Why are you doing this Shyam?
I think eye-talk is more effective than word-talk. Every now and then,
human beings should shut up and let their eyes speak. But Priyanka was in no
mood to be silent.
‘Why Shyam why? Why do you do such childish, immature things? I
thought we were going to make this amicable. We agreed to some terms and
conditions, didn’t we?’
I did not want to discuss our terms and conditions in public. I wanted
her to shut up and for me to scream instead. However, I was in the wrong,
like the car driver who hits a bicycle. I had no choice but to stay quiet. I had
to pay for my ‘childishness’.
’We said we could continue to work together. And that even if we have
ended our relationship, we do not have to end our friendship. But this?’ she
said and lifted the wire to the table. Then she threw it down again.
‘Sorry,’ I said, or rather whispered.
‘What/’ she said.
‘Sorry,’ I said, this time loud and clear. I hate it when she does this to
humiliate me. Fuck it, if you have heard an apology—just accept it.
‘Do me a huge favour. Stay out of my life pleas. Will you?’ Priyanka said,
her voice heavy with the sarcasm she had picked up from me.
I looked up at her and nodded. I felt like putting her and Ganesh in their
dark blue mica Lexus, wrapping it with the landline wire and drowning it in
Ganesh’s new pool.
Vroom sniggered, even as he continued clicking his mouse. A smile
rippled over Esha and Radhika as well.
‘What’s so funny?’ Priyanka said, her face still red.
‘It’s okay, Priyanka. C’mon, can’t you take it in a bit of good humor?’
Vroom said.
‘Your humor,’ Priyanka said and paused, ‘has a tumor. It isn’t funny to
me at all.’
‘It’s 2:30 guys,’ Esha said and clapped her hands, ‘time to got o Bakshi’s
Priyanka and I gave each other one final glare before we got up to
‘Is Military Uncle required?’ Esha said.
‘No. just the voice agents,’ I said. I looked at Military Uncle at the end
of the room. I could see he was busy at the chat helpline.
‘Let’s go Radhika,’ Vroom said.
‘Do you think he loves her? Or is it just sex? Some good, wild sex that
they share?’ Radhika said.
‘You okay Radhika?’ I said.
‘Yes, I am fine. I am surprised that I am, actually. I think I must be in
shock. Or maybe nobody has taught me an appropriate reaction for this
situation. My husband is cheating on me. What am I supposed to do? Scream?
Cry? What?’
‘Nothing for now. Let’s just attend Bakshi’s meeting,’ Vroom said as we
turned to go to Bakshi’s room.
My brain was still fumbling at Priyanka’s words—‘we had terms and
conditions’. Like our break-up was a business contract. Every moment of our
last date replayed itself as I walked to Bakshi’s office. We had gone to Pizza
Hut, and pizzas have never tasted as good ever since.
# 23
My Past Dates with
Pizza Hut, Sahara Mall, Gurgaon
Four months before this night
She came on time that day. After all, she was coming with a purpose.
This was not a date—we were meeting to formally break up. Actually, there
was nothing left in our relationship to break anymore. Still, I had agreed, if
only to see her face as she told me. She also wanted to discuss how we were
to interact with each other and move forward. Discuss, interact, move
forward—when you start using words like that, you know the relationship is
We chose Pizza Hut only because it was, well, convenient. For breakups,
location takes priority over ambience. She had come to shop in Sahara
Mall, where half of Delhi descends whenever there is a public holiday.
‘Hi,’ she said and looked at her watch. ‘Wow! Look, I have actually
come on time today. How are you?’ she held her shirt collar and shook it for
ventilation. ‘I can’t believe it is so hot in July.’
Priyanka cannot tolerate awkward silences; she will say anything to fill
in the gaps. Cut the bullshit, I wanted to say, but did not.
‘It’s Delhi. What else do you expect?’ I said.
‘I think most people who come to mails just come for the airconditioning—‘
‘Can we do this quickly?’ I said, interrupting her. Consumer motives of
mall visitors did not interest me.
‘Huh?’ she said, startled by my tone.
The waiter came and took our order. I ordered two separate small
cheese ‘n mushroom pizzas. I did not want to share a large pizza with her,
even though, on a per square inch of pizza basis, the large one worked out
way cheaper.
‘I am not good at this break-up stuff, so let’s not drag this out,’ I said.
‘We’ve met for a purpose. So now what? Is there a break-up line that I’m
supposed to say?’
She stared at me for two seconds. I avoided looking at her nose. Her
nose, I had always felt, belonged to me.
‘Well I just thought we could do it in a pleasant manner. We can still be
friends, right?’ she said.
What is with women wanting to be friends forever? Why can’t they
make a clear decision between a boyfriend and no-friends?
‘I don’t think so. Both of us have enough friends.’
‘See, this is what I don’t like about you. That tone of voice…’ she said.
‘I thought we decided not to discuss each other’s flaws today. I have
come here to break up, not to make a friend or get an in-depth analysis of my
She kept silent until the pizzas arrived on our table. I started eating a
‘Perhaps you forget that we work together. That makes it a little more
complicated,’ Priyanka said.
‘Like how?’
‘Like if there is tension between us, it will make it difficult to focus on
work—for us and for the others,’ she said.
‘So what do you suggest? I have broken up already, now should I resign
as well?’ I said.
‘I didn’t say that. Anyway, I am going to be in this job only nine more
months. By next year I would have saved enough to fund my B.Ed. Therefore
the situation will automatically correct itself. But if we can agree to certain
terms and conditions—like if we can remain friendly in the interim…’
‘I can’t force myself to be friendly,’ I interrupted her, ‘my approach to
relationship is different. Sorry if it is not practical enough for you. But I can’t
fake it.’
‘I’m not telling you to fake it,’ she said.
‘Good. Because you are past the stage of telling me what to do. Now, let
us just get this over with. What are we supposed to say? I now pronounce
ourselves broken up? Then we say, I do, I do?’
I pushed my plate away. I had completely lost my appetite. I felt like
tossing the pizza like a Frisbee to the end of the room.
‘What, say something,’ I said, after she had remained silent for ten
‘I don’t know what to say,’ she said, her voice cracking.
‘Really? No words of advice, no last minute preaching, no moral high
ground in these final moments for your good-for-nothing unsettled boyfriends?
C’mon Priyanka, don’t lose your chance to slamming the loser.’
She collected her bag and stood up. She took out a hundred-rupee note
and put it on the table–her contribution for the pizza.
‘Okay, she leaves in silence again. Once again I get to be the prick,’ I
mumbled, loud enough for her to hear.
‘Shyam,’ she said, slinging her bag on to her shoulder.
‘Yes?’ I said.
‘You know how you always say you are not good at anything? I don’t
think that’s true. Because there is something you are quite good at,’ she said.
‘What?’ I said. Perhaps she wanted to give me some last minute praise
to make me feel better, I thought.
‘You are damn good at hurting people. Keep it up.’
With that, my ex-girlfriend turned around and left.
We reached Bakshi’s office at 2:30 AM. The size of a one-bedroom flat,
it is probably the largest unproductive office in the world. His desk, on which
he had a swank flat screen OPC, is at one corner. Behind the desk is a
bookshelf full of heavy management books of a scary thickness. Some of them
are so heavy you can use them as assault weapons. The thought of slamming
one hard on Bakshi’s head had often crossed my mind during previous team
meetings. Apart from blonde threesomes, I think hitting your boss is the
ultimate Indian male fantasy.
At another corner of the room is a conference table and six chairs. In
the center of the table is a speakerphone for multiparty calls with other
Bakshi was not in his office when we reached his room. ‘Where the hell
is her?’ Vroom said.
‘Maybe he’s in the toilet?’ I said.
‘Executive toilet, it is a different feeling,’ Vroom said as I nodded in
We sat around Bakshi’s conference table. All of us had brought
notebooks to the meeting. We never really used them, but it always seems
necessary to sit in meetings with an open notebook.
‘Where is he?’ Priyanka said.
‘I don’t know. Who cares,’ Vroom said and stood up. ‘Hey Shyam, want
tot check out Bakshi’s computer/’ he walked over to Bakshi’s desk.
‘What?’ I said. ‘Are you crazy? He will come any minute. What can you
see so fast anyway?’
‘Just for fun. Do you want to know what website Bakshi visits?’ Vroom
said and learned over so he could reach Bakshi’s keyboard. He opened up
Internet Explorer and pressed Ctrl+H to pull out the history of visited
‘Have you gone nuts?’ you’ll get in trouble,’ I said.
‘Come back Vroom,’ Esha said.
‘Okay, I’ve just fired a printout,’ Vroom said and sprinted across the
room to Bakshi’s printer. He fetched the printout and leaped back to the
conference table.
‘Are you stupid?’ I said.
‘Okay guys check this out,’ Vroom said as he held the A4 sheet in front
of him. ‘Timesofindia.com, rediff.com, and then we have, Harvard business
review website, Boston weather website, Boston places to see, Boston real
‘—What with him and Boston?’ Esha said.
‘He is going there on a business trip soon,’ Radhika reminded her.
‘And what other website?’ I said.
‘There is more. Aha, here is what I was looking for: awesomeindia.com—
the best porn site for Indian girls, adultfriendfinder.com—a sex personals site,
cabaretlounge.com—a strip club in Boston, porninspector.com… hello, the list
goes on this department.’
‘What’s with him and Boston?’ I repeated Esha’s words.
‘Who knows?’ Vroom said and laughed. ‘hey check this out: the official
website for Viagra, visited six hours ago.’
‘I’ll try and ask him about Boston,’ Priyanka said.
We heard Bakshi’s footsteps and Vroom quickly folded the sheet. We
turned quiet and opened our notebooks to fresh blank pages.
Bakshi took fast steps as he entered his office.
‘Sorry team. I had to visit the computers bay team leaders for some
pertinent managerial affairs. Si, how is everyone doing tonight?’ Bakshi said as
he took the last empty seat at his conference table.
No one responded. I nodded my head to show I was doing fine, but
Bakshi was not looking at me.
‘Team, I have called you today to tell you about a few changes that may
happen at Connexions. We need to right size people.’
‘So, people are getting fired. It wasn’t a rumor,’ Vroom said.
Radhika’s face turned white. Priyanka and Esha had a shocked
‘We never want to fire people, Mr Victor. But we have to right size
‘Why? Why are we firing people when clearly there are other things we
can do,’ vroom said.
‘We have carefully, evaluated all the plausible and feasible alternatives,
I am afraid, ‘Bakshi said and took out a pen. Everyone moved back nervously.
The last thing we needed was another Bakshi diagram.
‘Cost-cutting is the only alternative,’ Bakshi said and began to draw
something. However, the pen did not work. He tried to shake it into action, a
pointless thing to do with a ball pen. The pen refused to cooperate, perhaps
sick of Bakshi’s abuse.
I was going to offer y own pen but Esha, who was sitting at my side,
sensed the movement and quickly pulled at my elbow to stop me. Bakshi
continued to lecture us. He spoke non-stop for six minutes (or ninety-six
breaths). He went into various management philosophies, schools of thought,
corporate governance methods and other deeply complicated stuff that I know
nothing about, his point was that we should make the company more
efficient. He just did not have an efficient way to say it.
Vroom had promised me he would not mention the website to Bakshi
tonight, at least until the lay-offs were over. However, this did not stop him
from taking on Bakshi.
‘Sir, but cost-cutting is useless if we have no sales growth. We need
more clients, not non-stop cuts until there is no company left,’ Vroom said,
after Bakshi had finished his speech. I guess somewhere within him was a diehard
optimist who really thought Bakshi would listen to him.
‘We have though of every alternative,’ Bakshi said. ‘A sales force is too
‘Sir, we can create a sales force. We have thousands of agents. I am
sure some of them are good at sales. We talk to customers every day, so we
kn0ow what they want…’
‘But our clients are in the US, we have to sell there.’
‘So what? Why don’t we send some agents to the US to try and increase
our clients base. Why not guys? Vroom said and looked at us, as if we would
furiously nod our heads in approval. I was the only one listening, but
remained quiet.
Radhika was doodling on her pad, drawing a pattern that looked like
Priyanka was making a table of numbers on her notepad. I think she was
making a calendar to figure out the day she was getting married. I felt like
ripping her notebook to shreds. Esha was digging her pen’s nib deep into her
notepad so that it came out at the other end.
‘Send agents to the US? Move them to Boston?’ Bakshi said and laughed.
‘Well a few of them, at least on trial basis. Some of them are really
smart. Who knows, they may get that one client that could save a hundred
jobs. Right Shyam?’ Vroom said
‘Huh?’ I said startled to hear my name.
‘Mr Victor, as a feedback-oriented manager I appreciate your inputs.
However, I do not think it is such a good idea,’ Bakshi said.
‘Why not?’ Vroom demanded with the innocence of a primary school
‘Because if it was such a good idea, someone would have thought of it
before. Why didn’t it strike me for instance?’ Bakshi said.
‘Huh?’ Vroom said, completely flabbergasted. I had heard it all before so
it did not move me. I was aware of every red, white, and black blood cell in
Bakshi’s body.
‘What’s the plan sir, when do we find out who gets fir…I mean rightsized?’
I said.
’Soon. We are finalizing the list, but we let you know by this morning or
early tomorrow night,’ Bakshi said, his forehead showing relief as I had not
challenged him.
‘How many people will lose their job, Sir?’ what percentage?’ Radhika
said, her first words in the meeting.
‘Thirty to forty is the plan as of now,’ Bakshi said in a practiced, calm
voice as if he was announcing the temperature outside.
‘That’s hundreds of people<’ Vroom said. As if it was such a difficult
‘Such is corporate life, my friend,’ Bakshi said and got up, indicating
that the meeting was over. ‘You know what they say. It is a jungle out there.’
I don’t know who said that, but when I looked at Bakshi, I realized there are
buffoons in that jungle as well.
The girls collected their notebooks primly and stood up. Vroom sat
there for a few more seconds. He crushed the printout of websites visited by
Bakshi and put it in his pocket.
‘Thank you, Sir,’ Esha said.
‘You’re welcome. As you know, I am an ever-approachable manager.
Here or Boston, you can reach me anytime.’
We were at the door when Priyanka asked a question.
‘Sir, are you going to Boston soon/’
Bakshi was back at his desk. He had picked up the telephone but paused
when he heard Priyanka’s question. ‘Oh yes, I need to tell you about that. Not
that it’s very important. I am transferring to Boston soon. Maybe in a month
or so.’
‘Transferring to Boston?’ Vroom, Radhika, Esha, Priyanka and I all spoke
‘Yes. You see I do not like to blow my own trumpet. But looks like they
recognized my contribution in the value-addition cycle of the company,’
Bakshi said, a smug smile sliming across his shiny face. I though of toppling the
entire bookshelf on his head.
‘But details will come later. Anyway, if you do not mind, I need to make
a call. I’ll keep you posted later if we have more news.’
Bakshi signaled us to shut the door as we left. As I closed the door, I felt
like somehow had slapped my face. In slow motion, we walked away from his
We returned to WASG after our meeting with Bakshi. Calls flashed on
the screen, but no one attended to them. I sat at my seat and opened my
email. I could not read anything as my mind was having a systems overload.
I looked at the time, it was 2.45 a.m.
Vroom sat at his desk and mumbled inaudible courses. He opened the
internal web page of Connexions on his computer. it had the map of the US on
it. He held up a pen and tapped at a point on the US east coast.
‘This, this is Boston,’ he said and clenched his fist tight around the pen.
‘This is where or boss will be while we are on the road looking for jobs.’
Everyone stayed quiet.
‘Can I ask why everyone is so bloody quiet?’ Vroom said.
‘I think we should start picking up some calls,’ I said started fumbling
with the controls on the telephone.
‘Like fuck we should,’ Vroom said and jabbed his pen hard on the
monitor. A loud ping startled everyone on the desk. Shattered glass made a
nine-inch wide, spider-web pattern on Vroom’s monitor. The rest of his
screen worked as if nothing had happened.
‘What happened,’ the girls said and came around to Vroom’s computer.
‘Damn it,’ Vroom said and threw his pen hard on the ground. It broke
into two pieces. Some people break into tears when they are upset. Some
break whatever is around them.
‘Oh no. the monitor is totally gone,’ Esha said. She put her hand on
Vroom’s shoulder, ‘Are you okay?’
‘Don’t you dare touch me, you slut,’ Vroom said and pushed her hand
‘What?’ Esha said. ‘What did you just said?’
‘Nothing. Just leave me alone, al right? Go pray for your jobs or
whatever. Bloody bitch on her way to becoming a hooker,’ Vroom said and
moved his chair away from Esha.
For a few seconds the girls stood there, stunned. Then, slowly, they
walked back to their seats.
‘What’s wrong with him?’ Priyanka asked Esha in a whisper, which was
audible to us.
‘I told you he proposed again. Maybe he’s not taking my rejection so
well,’ Esha said to Priyanka.
‘Oh really?’ Vroom shouted and stood up. ‘You think this is about the
proposal? Like I don not know about your escapades. Everyone here knows it—
Shyam, Radhika and Priyanka. You thought I would not find out? I wish I’d
known before I proposed to a certified slut who’ll bang for bucks. I feel sick.’
Esha looked at all of us, shocked. Tears appeared in her eyes. She
started shaking, and Radhika helped her sit down. It is way more elegant to
cry sitting down than standing up.
Priyanka went up to Vroom’s seat. She stared at him, her face red. Slap!
She deposited a hard slap across Vroom’s face.
‘Learn how to talk to women you say one more nasty thing and I’ll screw
your happiness, understand?’ Priyanka said.
Vroom stared at Priyanka, his hand over his cheek. He was too stunned
to retaliate. I inserted myself between the two of them. Guys, can we have
some peace here,’ I said. ‘Things are already quite messed up. Please let’s sit
down and do some work.’
‘I can’t work. I don’t know if I’ll still have a job in a few hours,’
Priyanka said and moved back to her seat. She continued to flare at Vroom.
‘At least sit down,’ I said.
‘I want him to apologize to Esha. The idiot has to watch what he is
saying,’ Priyanka said.
Esha continued to cry as Radhika tried to console her.
‘What do you care about a job? You are getting married Women have it
easy,’ Vroom said.
What? Don’t you start that with me now,’ Priyanka said. She had
reached her seat but refused to sit down. ‘You think this is easy?’ she pointed
a finger to Esha and Radhika.
Vroom kept quiet and looked down.
‘Radhika found out her husband is cheating on her. This when she works
for him and his family day and night. And Esha can’t get a fair break unless
she sleeps past creepy men. But they are not breaking monitors and shouting
curses, Vroom. Just because we don’t make a noise doesn’t mean it is easy,’
she said, shouting loud enough so you could call it noise.
‘Can we not talk for two minutes. Do not take calls. But at least keep
quiet,’ I pleaded.
Esha stopped crying as Radhika gave her a glass of water. Priyanka sat
down and opened her handmade calendar. Vroom became quiet as he looked
at the shattered bits of glass on his desk.
The silence gave me a chance to reflect on Bakshi’s meeting. If I lost my
job, what would I do? Become an agent again? I could probably forget about
being a team leader.
‘I’m sorry,’ Vroom said.
‘What?’ Esha said.
‘I’m sorry, Esha,’ Vroom said, clearing his throat. ‘I said horrible and
hurtful things. I was disturbed myself. Please forgive me.’
‘It’s okay Vroom. It only hurts because there is a bit of truth in it,’ Esha
said with a wry smile.
‘I meant to say those horrible things to myself. Because,’ Vroom said
and banged two fists simultaneously on the table, ‘because the real hooker is
me, not you.’
‘What?’ I said.
‘Yes, this salary has hooked me. Every night I come here and let people
fuck me,’ Vroom said and picked up the telephone headset. ‘The Americans
fuck me with this, in my ears hundreds of times a night. Bakshi fucks me with
his management theories, backstabbing and threats to fire us. And the funny
thing is, I let them do it. For money, for security—I let it happen. Come fuck
me some more,’ Vroom said and threw the headset on the table.
‘Do you want water?’ Radhika said and handed him a glass of water.
Vroom took the glass and drank the water in one gulp. I wondered if he
would throw the empty glass on the floor and shatter it to pieces. Luckily, he
just banged it on the table.
‘Thanks,’ Vroom said. ‘I needed that. In fact, I need a break. Otherwise
I’ll go mad. I can’t take this right now.’
‘I need a break too,’ Priyanka said. ‘It’s all right Vroom. Only a few
more hours left for the shift to get over.’
‘No. I want a break now. I want to go for a drive. C’mon people, let’s all
go for a drive. I’ll get the Qualis,’ Vroom said and stood up.
‘Now? It is close to 3 a.m.,’ I said.
‘Yes, now. Who gives a damn about the calls? You may not even have a
job. Get up.’
‘Actually, if someone is going, can you please get some pills for me from
the 24-hours chemist/’ Radhika said.
‘No, all of us are going,’ Vroom said. ‘Get up Shyam. If you come
everyone will come.’
‘I’m game,’ Esha said.
‘Okay, I’ll come too. Just for a bit of fresh air,’ Priyanka said.
I looked at them. Everyone wanted to get out of his or her miseries, if
only for a few moments. I wanted to get away from Bakshi, Ganesh and
‘Okay, we can go. But we have to be back soon,’ I said.
‘Where are we going?’ Esha said, ‘I heard the new lounge bar Bed is
close by.’
‘No way, we’re just going for a drive…’ I said, but Vroom interrupted
‘Great idea. We are going to Bed—damn cool place.’
‘I need a real bed to sleep,’ Radhika said and stretched her arms.
All of us got up. We decided to leave individually to prevent suspicions.
‘Get up, Military Uncle,’ Vroom said, as he went to his desk.
‘Huh?’ Uncle said getting up. Normally he would have scoffed at Vroom,
but I guess he was in too much pain over his son’s email to give a conscious
‘We’re all going for a drive. The others will tell you everything. I’ll get
the Qualis,’ Vroom said and switched off Uncle’s monitor.
At 3:00 A.M. share we were outside the main entrance of Connexions. A
white Qualis cam up and halted near us.
‘Get in,’ Vroom said, reaching over to open the doors.
‘It’s so cold. What took you so long,’ Esha said, getting into the front.
‘You try shifting a sound-asleep driver to another Qualis,’ Vroom said.
Radhika, Priyanka and I took the middle row; Military Uncle preferred to
sit by himself at the back. He looked slightly dazed. May be we all did.
Vroom drove prove past the executive parking area as we left
Connexions. We saw Bakshi’s white Mitsubishi Lancer.
‘Bakshi’s got a flash car,’ Esha said.
‘Company paid, or course,’ Priyanka said.
Vroom inched the Qualis forward and stopped close to the lancer. He
switched on the Qualis headlights. Bakshi’s car shone bright.
‘Can I ask a question? What’s the punishment for running people over?
Vroom said.
‘Excuse me?’ I said.
‘What is we ran this Qualis over Bakshi? We could do it when he comes
to pick up his car in the morning. How many years of jail are we talking?’
Vroom said.
It was a silly conversation, but Priyanka led him on anyway.
‘Depends on how the court sees it. If they see it as an accident and not
as homicide or murder, about to years,’ she said.
Vroom restarted the car and turned towards the exit gates.
‘Two years is not a lot. Can we divide it among the six of us? Four
months each?’ Vroom said.
‘I don’t know. Ask a lawyer,’ Priyanka shrugged.
‘Four months is like nothing to get rid of Bakshi from this earth,’ Esha
blew a strand of hair that had fallen against her lips.
‘Just sixteen weekends of sacrifice. Weekdays are like jail anyway,’
Vroom said. ‘What say we do it?’
By now we had left the call center and were now on the highway. Apart
from a few trucks, the roads were empty India has a billion people, but at
night, ninety-nine percent of them are fast asleep. This land then belongs to a
chosen few: truck drivers, later shift workers, doctors, hostel staff and call
center agents. We, the nocturnal, rule the roads and the country. Vroom
accelerated the Qualis to eighty kilometers and hour.
‘I doubt you can split the punishment. ‘The driver gets the full deal,’
Priyanka said, still on the stupid Bakshi-homicide topic, ‘plus if they know it’s
premeditated, you are talking ten years plus.’
‘Hmmm. Now ten years is a totally different equation. What you say
Shyam, still not too bad to get rid of Bakshi?’
‘Okay, enough of this stupidity,’ I said. ‘I though you were taking us out
of for a drink.’
‘I’m just…’ Vroom said, raising one hand from the steering wheel.
‘Shut up and drive. I need a drink,’ I said.
‘Chemist first please. Can we please stop at a chemist,’ Radhika said,
giving herself a head massage.
We dropped the topic of killing Bakshi. Though if the law allowed me on
e free murder in my life, I am quite clear who will top the list. No wait, I am
forgetting my ex-girlfriend’s mom here. I really wouldn’t know whom to kill
first, that’s the truth. Perhaps the law would see me as a special case and
allow me two murders.
Vroom took a sharp right turn on to a road that led to a 24-hours
Radhika was quiet as she waited. I guess Payal occupied half her mind;
the other half had migraine.
‘There it is,’ Esha said, as we sighted a neon red cross.
‘Trust me. I know this area,’ Vroom said and accelerated the Qualis to a
hundred. ‘Man, roads and girls are so much more fun at night.’
‘That’s sick,’ Priyanka said.
‘Sorry, couldn’t help it,’ Vroom said and grinned.
Vroom parked the Qualis near the chemist. A sleepy boy, no more than
seventeen, manned the medicine shop. A few medical entrance exam guides
lay on the counter in front of him. A fly swatter served the function of a
bookmark. He looked bored and grateful to see us, more for the company,
probably, than the business.
Vroom and Radhika got out of the Qualis. I stepped out to stretch my
legs as well.
Radhika walked quickly upto the boy.
‘What do you want, Radhika? Saridon?’ Vroom said as we reached the
‘No,’ she shook her head. Turning to the boy, she said. ‘Three strips of
Fluoxetine, and five strips each of Sertraline and Paroxetine. Make it fast
please.’ She began to tap on the counter anxiously. Her reed bangles jingled a
The boy gaped at Radhika. Then he turned around and started rifling
through the shelves.
Vroom and I moved a few steps away of escape the smell of medicine.
Vroom lit a cigarette and we shared a few puffs.
The boy returned with a stack of tablets and placed them on the
counter. Radhika reached out to grab them, but he put his right hand on top
of the pile of medicines and slid them away from her. ‘This is pretty strong
stuff, madam. You have a prescription?’ he asked.
‘It’s three in the morning,’ Radhika said in an irritated voice. ‘I ran out
of pills at work. Where the hell do you except me to find a prescription?’
‘Sorry madam. Just that sometimes these young kids come here to pick
up strange medicines before going to discos…’
‘Look at me, Radhika said, pointing to her face, ‘do I look like a
teenager in a mood to party?’
No, Radhika did not look like a teenager out to party to me—she looked
ill, with dark circles under her eyes. I wished the boy would give her the
medicines soon.
‘But these are still a lot of strong medicines, madam. What do you need
these for? I mean, what is wrong with you?’ the boy said.
‘Fuck you,’ Radhika said and banged her fist hard on the glass counter.
The glass shook but survived the impact. However two of Radhika’s red
bangles broke into a million pieces. Shattered bits of bright glass scattered
along the counter.
The noise scared the boy; he jumped back two steps. Vroom crushed his
cigarette and we joined them at the counter.
‘Excuse me, madam,’ the boy said.
‘Fuck you. You want to know what is wrong with me? You little punk,
you want to know what is wrong with me?’
‘What’s up Radhika, everything okay?’ Vroom said.
‘This dumbass wants to know what is wrong with me,’ Radhika said,
pointing her fingers at the boy. ‘Who the hell is he? What does he know about
’Calm down Radhika,’ I said, but she probably did not even hear me.
That is the story of my life; half the things I say go unnoticed.
‘What does he know about wrong and right? Everything is wrong with
me you moron—my husband is banging some bitch while I slog my guts out.
Happy now?’ Radhika said, her face more red than her broken bangles. She
held her head for a few seconds. Then she removed her hands from her head
and grabbed the medicines. The boy at the counter did not protest this time.
‘Water. Can I have some water?’ Radhika said.
The boy ran inside his shop returned with a glass of water.
Radhika tore a few pills out of her new stack. One, two, three—I think
she popped in three of them. Some migraine cure this was, I thought.
‘Four hundred sixty three rupees, madam,’ the boy said, his voice
trembling with fear.
‘I am alive because of this stuff. I need it to survive, not to party,’
Radhika said.
She paid for the medicines and walked back to the Qualis. Vroom and I
followed a few steps behind her.
‘What medicine is that?’ I said.
‘What the hell do I know? I am no doctor,’ Vroom said.
‘You sure she has a prescription for those/’ I said.
‘Ask her, if you have the guts,’ Vroom said.
‘No way. Let’s get to the lounge bar soon.’
‘Everything okay?’ Esha said as we got into the Qualis. ‘We heard
‘Nothing. As Bakshi would say, we just had some communication issues.
But now, let’s put them to Bed,’ Vroom said and turned the Qualis around.
Radhika put the medicines in her bag. Her face was calmer as the three
pills started to kick in.
Vroom pushed the Qualis to one hundred and ten, the maximum it
would go without the engine crying for mercy.
‘Slow down Vroom,’ Esha said.
‘Don’t use the words slow and Vroom in one sentence, Vroom said.
‘Dialogue,’ I said, ‘should we clap/’
A truck stuffed with bags of hay loped past us like an inelegant
elephant. Our headlights made the gunny bags glow in the dark.
‘See, even the truck was going faster than us. I am a safe driver,’ Vroom
‘Sorry guys,’ Radhika said, her voice becoming more normal as the drugs
took effect. ‘I apologize for creating a scene there.’
‘What did you buy Radhika? Why did the chemist make a fuss?’ I said,
unable to control my curiosity.
‘Anti-depressants. Chemists ask questions, as they’re prescription
drugs. But most of the time they don’t care.’
‘Wow! Vroom said. ‘You mean happy drugs like Prozac and stuff.’
‘Yes, Flueoxetine is Prozac. Except it is the Indian version, so a lot
‘Like all of us,’ Vroom said and laughed at his own joke.
‘But it’s dangerous to take it without medical supervision,’ Priyanka
said. ‘Isn’t it addictive?’
‘It’s legal addiction. I can’t live without it and, yes, it’s is really bad for
you. But it is still better than having to face my life,’ Radhika said.
‘Leave it Radhika—they will harm you,’ Military Uncle spoke for the first
time on our drive.
‘I had cut down, Military Uncle. But sometimes one needs a bigger dose.
Can everyone please switch to another topic? How far is this Bed?’
‘just two kilometers from here. Ninety seconds if I am driving, a lot
more his comment, as I preferred for him to keep his eyes on the road. Some
inebriated truckies drove past as Vroom dodged them.
‘I heard the Bed is really snooty,’ Priyanka said. ‘I’m not dressed at all.’
She adjusted her salwar kameez. I noticed the border of glittering stone-work
on her dark green chiffon dupatta.
‘You look fine,’ Esha reassured her, ‘the chiffon look is really in. I
should be worried. I look so grungy.’
‘Don’t worry Esha. Anyone with a navel rings to never denied entry in a
disco,’ Vroom said.
‘Well, if you girls are in doubt, they definitely won’t let in a boring
housewife like me,’ Radhika said.
‘Don’t worry. As long as we’re ready to spend cash, we will be
welcome. Plus, the DJ at Bed is my classmate from school,’ Vroom said.
‘All you school classmates have such funky jobs,’ I said.
‘Well, that is the problem. They all have rich dads. I have to work hard
to match their lifestyle. If only my rich dad didn’t have to leave us,’ Vroom
said. ‘Anyway guys, welcome to Bed. And courtesy your humble driver, it is
just 3:23 a.m. He flashed the headlights at a sign. It said ‘Bed Lounge and
Barr: Your Personal Space’.
‘Oh no, didn’t realize we’re there already,’ Esha said. She fished out a
mirror from her purse and examined her lips. How did women manage before
mirror were invented?
‘How is my hair? It is awful as usual?’ Priyanka said to Radhika.
I looked at her long curly hair. Priyanka always said how she had the
‘most boring fair in the world’, and how could’ do nothing with it’. I felt the
urge to run my fingers through it just as I had done a hundreds times before.
But I couldn’t, as someone called Ganesh would be doing it for me in a few
weeks’ time. The oil for the Mc Donald’s French fries started simmering again
in my gut. What is the oil they use at McDonald’s anyway? It burns like hell.
‘Your hair is perfect. Anyway, it’ll be dark inside. Let’s go,’ Radhika
said. ‘C’mon Military Uncle, we’re going inside.’
We followed Vroom to a huge black door, the entrance of Bed. The door
was painted so that it merged with the wall. An ultra beefy bounder and a
malnourished woman stood besides it.
‘Are you a member, sir?’ the malnourished woman addressed Vroom.
She was the hostess (or door-bitch), according to Priyanka) and wore a black
dress. She was about five feet four inches, but looked way taller because of
her thin frame and heels the size of a coke bottle.
‘So, we’ve just come for a quick drink,’ Vroom said and took out his
credit card. ‘Here, you can open the tab on this.’
‘I’m sorry sir, tonight is for members only,’ she said. The beefy bouncer
looked at us with a black, daft glare. Like Bakshi, he belonged to the nonhuman
species of mankind.
‘How do you become a member?’ I said.
‘You have to fill a form and pay the annual membership fee of fifty
thousand,’ the hostess said, as calmly as if she’d asked us for small change.
‘What? Fifty grand for this place in the middle of nowhere?’ Priyanka
said and pointed her finger to the door. She had draped her dupatta in
reverse, in an attempt to look hip.
‘I suggest you go somewhere else then,’ the hostess said. She looked at
Priyanka scornfully. A fully-clad female is a no-no at disco.
‘Don’t you look at me like that,’ Priyanka said.
‘Hey cool it, Priyanka, Vroom said and turned to the bouncer. ‘What’s
the deal, dude. Is DJ Jas inside? I know him.’
‘Huh…what…’ the bouncer said with a dumb, nervous expression. It was
the most challenging question anyone had asked him in months.
‘You know Jas?’ the hostess said, her voice warmer now.
‘School buddy of seven years. Tell him Vroom is here,’ Vroom said.
‘Cool. Why didn’t you tell me that before, Vroom?’ the hostess said and
gave Vroom a flirtatious smile. She bent over to release the velvet ropes. The
skeletal structure of her upper torso was visible. If she broke a bone, she
wouldn’t need an x-ray.
‘Can we go in now/’ Esha asked the hostess with a bored expression.
‘Yes. Though Vroom, next time, please tell you friends to dress up for
Bed,’ the hostess said and glanced meaningfully at Priyanka and Radhika.
‘I could wring her tiny neck, just like that. One twist and it will snap
like a chicken bone,’ Priyanka said.
As we were in, the bouncer frisked Vroom and me. I finally understood
the purpose of his existence. After us, he went towards Priyanka.
‘What?’ I said to the bouncer.
‘I need to check this lady,’ he said. ‘She acts like she could cause
trouble.’ He towered over Priyanka, who just froze.
And then, I don’t know how, but the words came to me.
‘You’re not touching her, you understood,’ I said.
The bouncer was startled. He turned to me. He had biceps the size of
my thighs, and deep inside I shuddered to think how much it would hurt if he
delivered a punch across my face.
‘What’s up now?’ the hostess came towards us.
‘Nothing, just teach your Tarzan out here how to behave with women,’ I
said and pulled at Priyanka’s hand. In a second we were inside Bed.
We chose a corner bed, which had two hookahs next to it.
‘Why is the hostess so mean?’ Esha said, as she hoisted herself onto the
bed. She took two cushions to rest her elbows. ‘Did you hear her?’ “Go
somewhere else”. Is that how you treat customers?’
‘It’s their job. They’re paid to be mean. It gives the place attitude,’
Vroom said carelessly as he lit up a hookah. I looked at the hot, smoldering
coals and thought of Ganesh. I don’t know why, I though it would be fun to
drop some down his pants.
‘I want a job that pays me to be mean. All they tell us in the call center
is “be nice, be polite, be helpful”—being mean is so much more fun,’ Radhika
said and reclined along a long cushion. For someone who had just had a really
rough night she looked nice; although I’m not sure anymore can look ugly in
ultraviolet-candlelight anyway. I wondered how a moron called Anuj could
leave her.
Only Esha and Radhika got to lie down. The rest of us sat cross-legged
on the bed.
Vroom went to say hi to DJ Jas, who was playing some incomprehensible
French-African-Indian fusion music. He returned with twelve kamikaze shots.
Military Uncle declined, and we didn’t protest as it meant more alcohol for us.
Vroom took Uncle’s extra shots and drank them in quick succession.
We had barely finished our kamikazes when another thin woman (a Bed
specialty) came up to us with another six drinks.
‘Long Island ice Teas,’ she said, ‘courtesy DJ Jas.’
‘Nice. You have your friends in the right places,’ Radhika said as she
started gulping her Long Island like it was a glass of water. When you don’t get
to drink on a regular basis, you go crazy at the chance.
‘These Long Island are very stiff,’ I said after a few sips, I could feel my
head spin. ‘Easy guys,’ I said, ‘our shift isn’t over. We said one quick drink, so
let’s go back soon.’
‘Cool it man. Just one last drink,’ Vroom said as he ordered another set
of cocktails.
‘I am getting high,’ Priyanka said. ‘I’m going to miss this. I am going to
miss you guys.’
‘Yeah right. We’ll see when you move to Seattle. Here guys, try this—it
is apple flavour,’ Vroom said as he took a big drag from the hookah. He passed
it around, and everyone (except Military Uncle, whose expression was growing
more resigned by the minute) took turns smoking it. DJ Jas’s music was
mellow, which went well with the long drags we were taking from the hookah.
There were two flat LCD screens in front of our bed, one tuned to MTV,
and the other to CNN. A Bollywood item number was being played on MTV, as
part of its ‘Youth Special’ program. A girl stripped off successive items of her
clothing as the song progressed. The breaking news on CNN was that the US
considering going to war with Iraq again. I noticed Vroom staring at thee TV
showing CNN.
‘Americans are sick,’ Vroom said, as he pointed to a US politician who
had spoken out in support of the war. ‘Look at him. He would make the whole
word if he could have his way.’
‘No, not the whole world. I don’t think they’d blow up China,’ Priyanka
said, sounding high. ‘They need the cheap labor.’
‘Then I guess they won’t blow up Gurgaon either. They need the call
centers,’ Radhika said.
‘So we are safe,’ Esha said, ‘that’s’ good. Welcome to Gurgaon, the
safest city on earth.’
The girls started laughing. Even Military Uncle smiled.
‘It’s not funny girls. Our government doesn’t realize this, but Americans
are using us. We are sacrificing an entire generation to service their call
centers,’ Vroom said. Convincing me that one day he could be a politician.
Nobody responded.
‘Don’t you agree/’ Vroom said.
‘Can you please stop this trip…’ I began. As usual, I was put on mute.
‘C’mon Vroom. Call centers are useful to us too,’ Esha said. ‘You know
how hard it is to make fifteen grand a month outside. And here we are, sitting
in an air-conditioned office, talking on the phone, collecting our pay and
going home. And it is the same for hundreds and thousands of young people.
What’s wrong with that?’
‘An air-conditioned sweatshop is still a sweatshop. In fact, it is worse,
because nobody sees the sweat. Nobody sees you brain getting rammed,’
Vroom said.
‘Then why don’t you quit? Why are you still here?’ I said. I hate it when
he ruins my high with his high ground.
‘Because I need the money. My friends have a lifestyle that I have to
keep up with. Money lets me come to places like this,’ Vroom said.
‘It’s just Bakshi. You are worked up about him and now you are blaming
it on the call center,’ I said.
‘Screw Bakshi, he is not the only bad boss around. C’mon, the whole
world is being run by a bad, stupid-evil boss,’ he said, pointing to CNN. ‘Look
at them, scared out of their guys, ready to bomb everyone. Meanwhile, all we
do it talk on the phone all night. White the world snores away,’ Vroom said.
‘Stop complaining about working at night. Doctors do it, hotel people do
it, airplane pilots do it, factory workers—hell, even that does bitch works at
night,’ Priyanka said.
‘There is nothing wrong with working at night. And I agree the money is
good. But the difference is, we don’t have jobs that make up work to our
potential. Look at our country, we are still so behind these Americans. Even
when we know we are no less than them,’ Vroom said, gesturing wildly at the
TV screen.
‘So? What other kinds of jobs can there be,’ Esha said with a hairclip in
her mouth. She had begun the ritual of untying and retying her hair.
‘So like, there is so much to do. We should be building roads, power
plants, airports, phone networks and metro trains in every city like madness.
And if the government moves its rear—end and does that, the young people in
this country will find jobs there. Hell, I would work days and nights for that—
as long as I know that what I am doing is helping build something for my
country, for its future. But the government doesn’t believe in doing any real
work, so they allow these BPOs to e opened and think they have taken care of
the youth. Just a this stupid MTV thinks showing a demanded chick do a dance
in her underwear will make the program a youth special. Do you think they
really care?’
‘Who?’ I said. ‘The government or MTV?’ I got up and signaled for the
check (in bars you always ask for the ‘check’—never the ‘bill’). It was 3:50
a.m., and I had enough of Vroom’s lecture. I wanted tog get back to the call
center soon.
Vroom paid for the bill with his credit card and we promised to split the
costs later.
‘Both. Both of them don’t give a fuck,’ Vroom said as we left Bed.
The door bitch and the bouncer gave us a puzzled looks we walked out.
Vroom drove us out of Bed and we were soon back on the highway.
Every now and then the Qualis swayed to the left or right of the road.
‘Careful,’ Esha said, ‘you okay Vroom?’
‘I’m fine. Man, I love driving,’ Vroom said dreamily.
‘I can drive if you…’ I said.
‘I said I’m fine,’ Vroom said in a firm voice. A few minutes later, we
passed by Sahara Mail, the biggest shopping mall in Gurgaon. Abruptly, Vroom
brought the Qualis to a halt.
‘I feel nauseous,’ Vroom said I think we were all feeling a little nauseous
after Vroom’s erratic driving.
‘Whatever you do, don’t throw up in the Qualis. The driver will kill
you,’ Esha said.
Vroom rested his head on the steering wheel. The horn blew loud
enough to wake up the street dogs.
‘Let’s take a walk Vroom,’ I said and tapped his shoulder. We got out of
the Qualis.
I made Vroom walk around the perimeter of the Sahara mall. We passed
by several advertising hoardings showing all kinds of people: a couple all
smiles because they had just bought a toothbrush; a group of friends giggling
over their mobile phones; a family happily feeding their kid junk food; a
young graduate jumping with joy, clutching a credit card; a girl holding seven
shopping bags and beaming. All the ads had one thing is common. Everyone
looked incredibly happy.
‘What the hell are they so happy about?’ Vroom said. ‘Look at that
toothbrush couple. My mom and dad, they are never that happy.’
‘Just take deep breaths and walk in a straight line Vroom. You’re
drunk,’ I said.
‘I’m fine,’ he said, ‘but mom and dad…Shyam, why do they hate each
other so much?’
‘Grown ups man, they are way more complicated than we are. Don’t
even try figuring them out,’ I said.
Vroom stopped walking and straightened up. He told me to pause as
well, and continued: ‘Think about this. The people who gave birth to me can’t
stop hating each other enough. What does that tell you about me? Half my
genes must be fighting with the other half. No wonder I am so fucking messed
‘We are all messed up man, let’s go,’ I said and prodded his shoulders.
He walked faster to get a few steps ahead of me.
At the corner of Sahara Mall we passed by a Pizza Hut. It was closed.
Vroom went up and stood in front of it. I wondered if he had really gone
crazy; was he expecting pizza at this time?
We stood near the entrance. On our right, there was a thirty-foot wide
metal hoarding of a cola company. A top Bollywood actress held a drink bottle
and looked at us with inviting eyes. Like a fizzy drink was all it took to seduce
her into bed.
Vroom walked close to the actress’s face.
‘What’s up dude/’ I said.
‘You see her?’ Vroom said, pointing to the actress.
I nodded.
‘There she is, looking at us like she is our best friend. Do you think she
cares for us?’
‘I don’t know. She is a youth icon man,’ I shrugged my shoulders.
‘Yes, youth icon. This airhead chick is supposed to be out role model.
Like she knows a fuck about life and gives a fuck about us. All she cares about
is cash. She doesn’t care about you or me. She just wants you to buy this
black piss,’ Vroom said, pointing to the cola bottle.
‘Black piss?’ I said and smiled. I sat down on some steps nearby.
‘Do you know how much sugar there is in one of these drinks?’ Vroom
I shook my head.
‘Eight spoons of sugar in every bottle—and nothing else. And yet, they
convince us this is important. It isn’t.
Vroom looked around and noticed a pile of bricks. He lifted one and
threw it hard at the cola hoarding. Bang! It hit the actress’s cheek, creating a
dimple you would almost think was natural. She still kept smiling.
‘Careful, for fuck’s sake. Let’s go back. Someone will see us and get us
‘Like I care. Nobody cares,’ Vroom said and staggered towards me. I
looked at his lanky outline in the streetlights. ‘The government doesn’t care
for anybody,’ he continued. ‘Even that “youth special” channel, they don’t
care either. They say youth because they want the damn Pizza Huts and
Cokes and Pepsis of the world to come and give pizza and coke, we will be
happy. Like young people don’t have a fucking brain. Tell us what crap to
have and we’ll have it.’
Vroom sat down in front of the Pizza Hut steps. ‘Shyam,’ he said. ‘I’m
going to throw up.’
‘Oh no,’ I said and moved three feet way from him.
‘Unnh…’ Vroom said as he threw up. Puke spread around like a 12”-thin
crust pizza with gross toppings outside the entrance.
‘’Feeling better/’ I said as I carefully helped him up. Vroom nodded his
He stood up and jerked his shoulders free from me. He lifted another
brick. He hurled it high, and with one wide swing smashed it into the Pizza
hut restaurant. Crash! A window shattered, and bits of glass fell down like a
beautiful ice fountain. An alarm began to ring.
‘Damn, Vroom have you gone mad?’ let’s get the hell out of here,’ I
Vroom was startled by the alarm as well, and his body sprang to
‘Fuck, let’s run,’ Vroom said and we sprinted towards the Qualis.
‘I thought you liked pizza,’ I said when we reached the Qualis.
‘I like pizza. Damn well I do. I like jeans, mobiles and pizzas. I earn, I
eat, I buy shit and I die. That is all the fuck there is to Vroom. It is all, bullshit
man,’ Vroom said, panting and holding his stomach. He didn’t look too good,
but at least the run seemed to have sobered him down.
‘Seriously dude, can I drive now?’ I said, as Vroom opened the front
door of the Qualis. He was talking noisy, heavy breaths.
‘No way man,’ Vroom said and pushed me away.
The car jerked ahead as Vroom turned on the ignition while in gear.
‘Are you okay/’ Esha said.
Vroom nodded and raised his hand in apology. He waited for a few
seconds, and then started the engine carefully. He promised to drive slow and
soon we were on the road again.
‘You liked Bed?’ Vroom said, more to change the topic from his
inebriated state.
‘Great place,’ Esha said, ‘just the kind of high I needed. Hey Vroom,
have you kept any music in the Qualis?’
‘Of course. Let me see,’ Vroom said and shuffled through the glove box.
He took out a tape and held it up. ‘Musafir lounge?’ he said.
‘Cool,’ Esha and Radhika said.
‘NO,’ Priyanka and I said at the same time.
‘C’mon guys. You two not only hate each other, you hate the same
things too?’ Vroom said and smiled. He put the tape in and turned on the
music. A song called Rabba started playing.
We sat in the same order as before. Except this time I sat next to
Priyanka. With every beat of the song, I could feel her body along my entire
right side, like soft electric sparks. I had the urge to grab her hand again, but
restrained myself. I opened the window for some fresh air.
‘Don’t open the window,’ Esha said, ‘it is so cold.’
‘Just for a minute,’ I said and let the breeze in.
I focused on the lyrics of the song. The singer spoke of why no beloved
should ever enter his life. That if one did, she should damn well stay and
never leave. Somehow the lyrics were too close to heart. However, I was
more worried about the next song. It was Mahi Ve—which would bring back
memories of the 32nd Milestone parking lot.
I saw Priyanka’s face change from the corner of my eye. She looked
nervous in anticipation too. Yes, this was going to be hard.
‘I love this song,’ Vroom declared, as the song I was dreading filled the
Qualis. The lyric hit my ears and I pressed the rewind-and-play button in the
privacy of my head. Every moment of 32nd Milestone replayed itself. I
remembered how Priyanka sat on my lap, stubbed my toe and hit her head on
the roof. I recalled every little second of her careful, slow and yet amazing
lovemaking. I missed her breath on my stubble, her eyes when they looked
into mine, the pleasurable pain when she bit my ears. What is it about music
that it makes you remember things you prefer to forget? I wished I had got
promoted. I wished Priyanka had never left me. I wished my world were a
happier place.
I turned my face to look outside. The breeze felt cold, particularly along
two lines on my cheeks. I touched my face. Damn, I couldn’t believe I was
‘Can we please close the window now? It’s ruining my hair,’ Esha said.
I slid the window shut. I tried to keep my eyes shut as well, but I
couldn’t as tears wanted to come out. I didn’t know I was such an
embarrassing wuss.
I looked at Priyanka. Maybe it was my imagination, but her eyes seemed
wet too. She turned towards me and then quickly looked away. I couldn’t
bear to meet her eyes right now. And I certainly could not look at that nose.
Vroom pulled out two tissues from the tissue box in front and swung his
arm back to hand them over to us.
‘What?’ I said.
‘There is rear–view mirror. I can see,’ he said.
‘We all can see,’ Radhika and Esha said together and burst out laughing.
‘You keep driving alright,’ I said. I took the tissue, and on the pretext of
wiping my nose, wiped my eyes. Priyanka took one and swabbed her eyes as
Esha reached behind from her seat and rubbed Priyanka’s arm.
‘You guys are funny. Remind me again how you met in college?’ Vroom
‘Forget it,’ I said.
‘C’mon Shyam, just ell. You guys never told me,’ Radhika said.
‘At the campus fair,’ Priyanka said I spoke at the same time.
I looked at her. We gave each other a formal smile.
‘You tell,’ Priyanka said.
‘No, it’s okay. You say is better,’ I said.
Priyanka sat up straight to tell a story we had told a hundred times, but
never got tired of repeating.
‘We met at the campus fair in second year. Both of us had stalls. Mine
was on female empowerment. It showed slides of problems faced by rural
women in India. Shyam had a video games counter. However, nobody was
coming to visit either of us—everyone just wanted to go to the food stalls.’
‘Then?’ Esha said, her eyes focused on Priyanka.
Then Shyam and I made a deal that we would visit each other’s stalls six
times a day. Shyam would come and see slides on hardworking farm, women
and female education programs. I would go and play Doom II on the
Playstation at his stall. By the end of the fair I was so good, I could beat him,’
Priyanka said.
‘No way,’ I said. ‘I can take you on at Doom II any day.’
‘Well, anyway—so over three days we visited each other’s stalls three
dozen times. And by the end of it, we felt…’ Priyanka said and paused.
‘What?’ Radhika said.
‘We felt that both the stalls belonged to us. And that as long as we were
together, we didn’t need anyone else to visit,’ Priyanka said and her voice
choked up.
My throat already had a lump the size of an orange, and I just nodded to
keep a straight expression.
We kept silent. I was hoping Priyanka would cry big time now.
‘Well, things change. Life goes on—move on to better things. It is like
playstation to X-box,’ Vroom said.
I hate Vroom. Just when Priyanka was all mellow, Vroom’s wise words
brought her back to reality. She composed herself and changed the topic.
‘How far are we?’ Priyanka said.
I looked at my watch.
‘Damn Vroom, it is past 4 a.m. How much further?’
‘Around five kilometers from the call center. I am driving slower now.
You want me to drive faster?’
‘No,’ all of us cried.
‘We’re going to get late. Bakshi will flip out,’ I said.
‘I can take a shortcut,’ Vroom said.
‘Shortcut/’ I said.
‘Next left there is an un-tarred road. It was made for construction
projects. It cuts through some fields—saves us about two kilometers.’
‘Is the road lit up?’ Esha said.
‘No, but we have headlights. I’ve used that way before. Let’s take it,’
Vroom said.
Vroom took a sharp left after a kilometer.
‘Ouch,’ Esha said, ‘you didn’t tell us this road will be so bumpy.’
‘Just a few minutes,’ Vroom said. ‘actually the ground is wet today from
the rains yesterday. That is why the ride is not smooth.’
We plunged on into the darkness, even as the headlights tried hard to
show us the way. We passed fields and construction sites filled with materials
like cement, bricks and iron rods. In a few places, there were deep holes, at
builders constructed the foundation for super-high rise apartments. I think
the whole of Delhi had decided to move to Gurgaon, and people were growing
homes along with the crops.
‘There, just one final cut and we are back on the highway,’ Vroom said
taking a sharp right.
Suddenly the Qualis skidded. The vehicle rattled and slid down an
inclined path.
‘Careful,’ everyone shouted and held on to anything that they could
find around them. The Qualis went off the road into a slushy downhill patch.
Vroom desperately tried to control the steering but the wheels couldn’t grip
the ground. Like a drunk tramp, the Qualis staggered down and into the site
of a high-rise construction project.
The slope ended but the Qualis still kept rolling forward. It slowed down
as it slid onto a mesh of iron construction rods. Vroom braked hard, and the
Qualis halted on the rods with a metallic clang, bounced twice and came to a
‘Damn,’ Vroom said.
Everyone sat in shocked silence.
‘Don’t worry guys,’ vroom said and started the ignition. The Qualis
shook with wild vibrations.
‘Shut…the…ignition…Vroom…’ I said. I looked under the Qualis. There
was a floor of iron below us that was trembling violently.
Vroom’s hands trembled too as he turned the engine off. I think my
remaining alcohol in his body had evaporated in seconds.
‘Where are we?’ Esha said and opened the window. She looked out and
screamed, ‘Oh no!’
‘What?’ I said and looked out again. This time I looked around more
carefully. What I saw was scary: we had landed in the foundation hole of a
building, which had a frame of exposed metal rods covering it. The foundation
was a pit, probably fifty-feet deep and had a frame of reinforced cement
concrete rods above it. The rods were parallel to the Qualis and jutting out at
the other end—and they were all that supported us. Every time we moved,
the Qualis bounced, as the rods acted as springs. I could see fear in
everyone’s face, including Military Uncle’s.
‘We’re hanging above a hole, supported only by toothpicks. We’re
screwed,’ Radhika said, summing up the situation for all of us.
‘What are we going to do?’ Esha said. The contagious panic in her voice
made everyone nervous.
‘Whatever you do, don’t move,’ Vroom said.
A few minutes passed. The heavy breathing of six people was the only
‘Should we call for help? The police? Fire brigade? Call center?’ Esha
said as she took out her mobile phone from her bag.
Vroom nodded. His face had the nakedness of fear.
‘Damn, no reception,’ Esha said. ‘Does anyone else have a mobile that
Priyanka and Radhika’s cell phones did not work as well. Military Uncle
didn’t have a mobile. Vroom took out his phone.
‘No network,’ he said.
I took out my phone from my pocket and gave it to Esha.
‘Your phone is also not working, Shyam,’ Esha said and placed it on the
‘So we can’t reach anyone in this world?’ Radhika said.
A rod snapped under us. The Qualis tilted a few degrees to the right.
Radhika fell towards me; Vroom held the steering wheel tight to keep his
balance. He froze in the driver’s seat, unable to think of what else to do.
Another rod snapped, and then another like feeble twigs under us. The Qualis
tilted around thirty degrees and came to a halt.
All of us were too scared to scream.
‘Dows anyone have any ideas?’ Vroom said.
I closed my eyes for a second. I visualized my death. My life could end,
just like this in oblivion. I wondered when and how people wound find us. May
be labors tomorrow or even after a couple of days.
‘Six irresponsible agents found dead, alcohol in body’ would be the
‘Try to open the door, Vroom,’ Military Uncle said.
Vroom opened his door. The Qualis wobbled and Vroom shut it
‘Can’t, Vroom said. ‘Messes up the balance. And what’s the point? We
can’t step out, we would fall right through.’
I turned around to look out from rear window. I noticed bushes a few
feet behind us.
‘Move towards the left. No weight on the right. We have to stay
balanced until someone spots us in the morning,’ Vroom said.
I checked my watch. It was only 4:14 a.m. Morning was three hours
away. A lifetime. And people could show up even later.
‘Otherwise?’ Esha said.
‘Otherwise we die,’ Vroom said.
We stayed quiet for a minute.
‘Everyone dies on day,’ I said, just to break the silence.
‘Maybe it is simpler this way. Just end life rather than deal with it,’
Vroom said.
I nodded. I was nervous and I was glad Vroom was making small talk.
‘My main question is– what if no one finds us even after we die. What
happens then?’ Vroom said.
‘The vultures will find us. They always do. I saw it on Discovery
Channel,’ I said.
‘See, that makes me uncomfortable. I don’t like the idea of sharp beaks
rearing my muscles, cracking my bones and ripping me to shreds. Plus, my
body will be smelling like hell. I’d rather be burnt in a dignified manner and
go up in that one last ultimate puff of smoke.’
‘Can you guys stop this nonsense? At least be silent,’ Esha said and
folded her arms.
Vroom smiled at her. Then he turned to me. “I don’t thinking Esha will
smell too much. Her Calvin Klein perfume will keep her carcass fresh for
Beneath us, there were two sharp ‘pings’ as two more rods snapped.
‘Oh no,’ Priyanka said we heard another ping right below her. A flicker
of light appeared at the dashboard.
Everyone sprang to attention as my cell phone began vibrating.
‘That’s my phone,’ I said.
The phone started ringing. Everyone’s mouth hung open.
‘How did this ring without a network?’ Esha said, her voice nervous.
‘Who is it,’ Radhika said.
‘Pick it up,’ I said with my hand stretched out, unable to reach the
dashboard and unwilling to move too much.
Esha lifted the phone. She looked at the screen and gasped.
‘Who is it?’ I said.
‘Do you know someone called…God? It says…Good calling,’ Esha said.
Esha’s fingers trembled. She pressed the button to take the call on
speaker mode.
‘Hi everyone. Sorry to call so late,’ a cheerful voice came from the
‘Err. Who is it?’ Esha said.
‘It’s God,’ the voice said.
‘God? God as in…’ Radhika said as all of us looked at the brightly-lit
phone in fright.
‘As in God. I noticed an unusual situation here, so I thought I would just
check on you guys.’
‘Who is this? Is this a joke/’ Vroom asked in a stronger voice.
‘Why? Am I being funny? I just said I am God,’ the voice said.
I narrowed my eyes. Apart from the fact that God using a cell phone was
unusual, I never thought my life was important enough for God to call me.
‘God doesn’t normally call. Prove that you are God. Otherwise, can you
please get us some help,’ Vroom said.
‘How do I prove I am God? Do I make this cell phone float? Or do I create
rain and lightning on demand? Or do you prefer magic tickets? Special effects
maybe?’ God said.
‘Well, I don’t know. But yeah, something like that,’ Vroom said.
‘So, to impress you I have to break the same laws of physics that I
made? I’m not into that these days. And I have plenty of believers. I thought I
could help, but I can hand up. See you then…’ God said.
‘No, no wait. Do help us…G…God,’ Esha said and turned slightly so she so
could hold the cell phone between all of us.
Radhika put a finger on her lips to signal Vroom to be quiet. ‘Okay, I’ll
stay,’ God said in a cheerful voice. ‘Tell me, how is it going?’
‘Help us get out. A few more rods break and we are going to die,’ I said.
‘Not that, how is it going otherwise? How is life?’ God said.
I am really bad at tough, open-ended questions like that. I hate to
admit the extent to which my life is screwed up.
‘but right now we’re trapped…’ I said and God interrupted me.
‘Don’t worry. The Qualis isn’t going anywhere. Just relax.’
I let out a deep sigh. Everyone was silent.
‘So back to the question, how is life going? You want to go first,
Radhika?’ God said.
‘You are God. Obviously you must already know everything. Life is
miserable,’ Radhika said.
‘Actually, I do know,’ God said. ‘I just want to find out how you feel
about it.’
‘I’ll tell you hoe we feel. Life suc…sorry,’ Vroom said, and checked
himself, ‘It’s awful. Like what did we do wrong? Why is our life in the pits—
literally and figuratively? That pretty much sums it up for all of us I think.’
Everyone made concurring sounds. God sighed.
‘Let me ask you a question. How many phone calls do you take every
day?’ God said.
‘A hundred, on busy days two hundred,’ Vroom said.
‘Okay. Now do you know which is the most important call in the world?’
‘No,’ Vroom said. Everyone else shook their heads.
‘The inner call,’ God said.
‘The inner call?’ everyone said in unison.
‘Yes, the little voice inside that wants to take to you. But you can only
hear it when you are at peace and then too it is hard to hard to hear it.
Because in modern life, the networks are too busy. The voice tells you what
you really want. Do you know what I am talking about?’
‘Sort of,’ Priyanka said, her eyes darting away from the phone.
‘That voice is mine, God said.
‘Really?’ Esha said, her mouth wide open.
‘Yes. And the voice is easy to ignore—because you are distracted or busy
or just too comfortable in life. Go on, ignore it—until you get tangled in your
own web of comfort. And then you reach a point like today, where life brings
you to a dead end, and there is nothing ahead but a dark hole.’
‘You’re making sense. I didn’t get it all, but you are making sense,’ I
conceded, more to myself.
‘I know that voice. But it isn’t subtle in me. Sometimes it shouts and
bites me,’ Vroom said.
‘And what does the voice say, Vroom?’ God said.
‘That I should not have taken up a job just for money. Call centers pay
more, but only because the exchange rate is in the favor of Americans. They
toss their loose change at us. It seems like a lot in rupees. But jobs that pay
less could be better. There could be jobs that define me, make me learn of
help my country. I justified it by saying money is progress. But it is not true.
Progress is building something lasting for the future,’ Vroom said, something
as if there was a lump in his throat. He pressed his face into his hands.
Esha put her hand on Vroom’s shoulder.
‘C’mon guys. This is getting way too sentimental. You can do a lot
better than this. You are all capable people,’ God said.
It was the first time someone was using the word ‘capable’ to describe
‘We can?’ I said.
‘Of course. Listen, I will make a deal with you. I will save your life
tonight, but in return, you give me something. You close your eyes for three
minutes. Think about what you really want and what you need to change in
your life to get it. Then, once you get out of here, act on those changes. You
do this, and I will help you get out of this pit. Deal?’
‘Deal,’ I said. Like you won’t do a deal that saves you from death.
Everyone nodded.
We closed our eyes and took a few deep breaths.
Man, I tell you, closing your eyes for three minutes and not thinking
about the world is the hardest thing to do. I tried to concentrate, but all I
could see was commotion. Priyanka, Bakshi, my promotion and Ganesh—my
mind kept jumping from one topic to another.
‘So, tell me,’ God said after three minutes.
We opened our eyes. Everyone’s face was a lot calmer.
‘Ready?’ God said.
Everyone nodded their heads.
‘Let’s go around the Qualis one by one. Vroom, you first,’ God said.
‘I want to have a life with meaning, even if it means a life without Bed
or daily trips to Pizza-Hut. I need to quit this call center. Sorry, but calling is
not my calling,’ Vroom said.
I thought his last line was quite clever, but it wasn’t the right time to
appreciate verbal tricks.
Priyanka spoke after Vroom. My ears become extra alert.
‘I want my mother to be happy. But I cannot kill myself for it. My
mother needs to realize a family is a great support to have, but ultimately,
she is responsible for her own happiness. My focus should be on my own life
and what I want,’ Priyanka said. I wished she had said my name somewhere in
her answer, but o such luck. I think ninety percent of Priyanka. And then he
spoke the most I have heard him speak ever.
‘I want to be with my son and my grandson. I miss them every moment.
Two years ago, I used to live with them. But my daughter-in-law did things I
didn’t like—she went for parties, got a job when I wanted her to stay at
home…. If fought with them and moved out. But I was wrong. It Is their life,
and I have no right to judge them by my outdated values. And I need to get rid
of my inflated ego and go to the US to see them and talk it out.’
Radhika’s turn came next. She fought back her tears as she spoke. ‘I
want be myself again, just like I was before marriage, when I was with my
parents. I want to divorce Anuj. I don’t want to ever look at my mother-inlaw’s
face again. To do this, I have to accept that I made a wrong decision
when I married Anuj.’
Esha spoke after Radhika. ‘I want my parents to love me again. I do not
want to become a dumb model. I am sure I can find a better use for my looks,
if they are worth anything. Any career that makes you compromise on your
morals, or judges you because you are not an inch taller is not worth it.’
People now turned to look at me, as I was the only one left to speak.
‘Me? Can I pass?’ I said.
Everyone gave me an even harder state. Sometimes you have no choice
but to share you weird thoughts with the world.
‘Okay. This will sound stupid, but I want to take a shot at my own
business. I had this idea, if Vroom and I collaborate, we can set up a small
web design company. That is all. But it may never work, because most of the
things I do never work, but then…’
‘What else, Shyam/’ God said, interrupting me.
‘Uh, nothing,’ I said.
‘Shyam, you are not done. You know that,’ God said.
I guess you can’t outsmart God. I just had to come to the point. I looked
around and spoke again.
‘And I want to be worthy of someone like Priyanka one day, I do not
deserve her as of today, and I accept that…’
‘Shyam, I never said…’ Priyanka said.
‘Please, let me finish Priyanka. It is about time people stop trampling all
over me,’ I said.
Priyanka looked at me and became silent. I could see she was in mild
shock at my firmness.
I continued. ‘But one day I’d like to be worthy of someone like her—
someone intelligent, witty, sensitive and fun, someone who can seamlessly
merge friendship with love. And yes, one day I want to be successful too.’
We had all finished our turns. God stayed silent.
‘God? Say something, now that we’ve poured out our deepest secrets to
you,’ Esha said.
‘I don’t really have to say anything. I am just amazed—and pleased—at
how well you have done. Knowing what you want is already a great start.
Ready to follow it through/’ God said.
Everyone nodded except me.
‘Ready, Shyam?’ God said.
I gave a small nod.
‘Shyam, can I say something personal before your friends,’ God said,
‘because it is important for everyone as well.’
‘Sure,’ I said. Yeah, use me as Exhibit I for ‘how not to live your life’. At
least I am of some use.
‘You want to be successful right?’ God said.
‘Yes,’ I said.
‘There are four things a person needs for success. I will tell you the two
obvious ones first. One, a medium amount of intelligence, and two, a bit of
imagination. Agreed?’
‘Agreed,’ everyone said.
‘And all of you have those qualities,’ God said.
‘What’s that?’ I said.
‘Self-confidence. The third thing you need for success is selfconfidence.
But Shyam has lost it. He is hundred percent convicted he is good
for nothing.’
I hung my head.
‘You know how you became convicted?’ God said.
‘How?’ I said.
‘Because of Bakshi. A bad boss is like a disease of the soul. If you have
one for long enough, you get convicted something is wrong with you. Even
though you know Bakshi is the real loser, you start doubting yourself. And
that is when your confidence goes.’
God’s words shook my insides like the vibrating Qualis had a few
minutes ago.
‘God, I want to get my confident back,’ I said.
‘Good. Don’t be scared and you will get it back. And then thee won’t be
any stopping you,’ God said.
I felt the blood rush to my ears. My heart was beating hard and I wanted
to be back at the call center. At the same time, anger surged in me as I
thought of Bakshi. I wanted to get even with the man who had killed a part of
me, who had put everyone’s job on the line, who had ruined the call center.
‘What’s the fourth ingredient for success?’ Vroom said.
The fourth ingredient is the most painful one. And it is something all of
you still need to learn. Because it is often the most important thing,’ God
‘What/’ I said.
‘Failure,’ God said.
‘What? I thought you were talking about success,’ Vroom said.
‘Yes, but to be really successful, you must face failure. You have to
experience it, feel it, taste it, softer it. Only then can you shine,’ God said.
‘Why?’ Priyanka said. Obviously she was focused on my personality
dissection as well. I tell you, Ganesh may have the Lexus, but she will never
find as interesting a psycho case as me.
‘For once you taste failure, you have no fear. You can take risks more
easily. Then you don’t want to snuggle in your comfort zone anymore—you
are ready to fly. And success is about flying, not snuggling,’ God said.
‘Point, ‘ Priyanka said.
‘So, here is a secret. Never be afraid of failure. If it has come your way,
it means I want to give you a real shot at being successful later,’ God said.
‘Cool,’ Priyanka said.
‘Thank you,’ God said.
‘If only you had given India as much as America,’ Vroom said.
‘Why, you don’t like India/’ God said.
‘Of course not. Just because India is poor doesn’t mean you stop loving
it. It is mine. But still, America has a lot,’ Vroom said.
‘Well, don’t be so high on America. Americans may have many things,
but they are not the happiest people on earth by any stretch. Any country
obsessed with war can’t be happy,’ God said.
‘True,’ Radhika said.
‘And many of them have serious issues in the head. Issues only call
center agents know about. And you can use them to save your call center
tonight,’ God said.
‘The messed up heads of Americans will save our call center? Vroom,
Radhika and I spoke together.
‘Yes. Think about their weak spots, and then you can win,’ God said.
‘Like what/ they are fat, loud, thick and divorce all the time?’ Esha said.
‘There are more. I will give you a hint. What’s behind all this war
sentiment?’ God said.
‘Fear. It is obvious, they are the most scared and paranoid people on
earth,’ I said.
‘We’ll scare them into calling us. Yes, that will get us back our call
volumes,’ Vroom said, his voice excited.
‘Now you are thinking. In fact, you can figure out a way to get even with
Bakshi too. Not completely fair and square, but by now you deserve to bend a
few rules in the game,’ God said, and I though I heard a chuckle.
Everyone smiled.
‘Really, we can teach Bakshi a lesson/’ I said.
‘sure, remember Bakshi is not your boss, the ultimate boss is me. And I
am with you. So what you afraid of?’ God said.
‘Excuse me, but you are not there with us always. Or how did we end
up here?’ Radhika said.
God sighed before speaking again. ‘I think you need to understand how
my system works. You see, I have a contract with all human beings. You do
your best, and every now and then, I will come behind to give you a bonus
push. But is has to begin with you. For otherwise I can’t distinguish who needs
my help most.’
‘Point,’ Vroom said.
‘So, if I listen to my inner call and promise to do my best, will you be
there for me?’ I said.
‘Absolutely. But, I have to go now. Someone else needs no reach me,’
God said.
‘Wait! Hel us get us out of this pit first,’ Esha said.
‘Oh yes, of course. I have to help you out of this pit,’ God said. ‘Okay,
Vroom, you are balancing on a few rods now. There are two tricks to get out
from such a situation.’
‘What’s that/’
‘One, remember the reverse gear. And two, make friends with the rods
—do not fight them. Use the rod as rail tracks and the rods will guise you out.
Shake things around, and you will fall right through.’
Vroom stuck his neck out of the window. ‘But these steel construction
rods are as thin s my fingers. How do we bunch them up?’
‘Tie then,’ God said.
‘How?’ Vroom said.
‘Do I need to tell you everything?’ God said.
‘Dupatta. Use my dupatta,’ Priyanka said.
‘Here, I have this half kn9itted scarf in my handbag too,’ Radhika said.
‘I think you can take from here. Bye now. Remember, I am inside you
when you need me,’ God said.
‘Huh?’ Vroom said and looked at the phone.
‘Bye God,’ the girls said one after the other.
‘Bye everyone,’ God said and disconnected the call. I waved the phone
goodbye in reflex. Silence fell on us.
‘What. Was. That?’ Priyanka said.
‘I don’t know. Can I have the dupattas please,’ Vroom said. ‘Military
Uncle, can you open the rear door and tie up the rods under the wheel. Tear
up the dupatta if you want to.’
Priyanka flinched for a second at the last line, but that was the last we
saw of her dupatta and Radhika’s half-scarf. Vroom and Military Uncle tied up
the rods right under the wheel for the Qualis to do its ten-foot journey to
reach firm ground. Several times they bent over deep and had to look right
into the pit. I was glad I was not the one doing it—I would have died just from
the view.
‘Okay people,’ Vroom sat back on the seat, wiping his hands, ‘hold
Vroom started the ignition. The Qualis vibrated, as the rods below us
started quivering again.
‘Vrr...oom…I am…sl…ipp..ing,’ Esha said, trying to grip the handle of the
glove box.
In a nanosecond, Vroom put the Qualis in reverse and drove back. All of
us ducked down, partially so Vroom could see, but mostly in feat.
The Qualis shook as if It was rumbling down a hill. However, we did not
fall. My upper and lower jaws chattered so hard that I thought a couple of
teeth would break loose.
In six second, it was all over. We were out of the pit and on the slushy
mud road again.
‘It’s done. I think I am alive,’ Vroom said with a grin of relief. He turned
around. ‘Did anyone survive?’
Everyone released their breaths together. The girls broke into hugs, and
Vroom reached out and backslapped me so hard I thought I would die of a
broken spinal cord.
Vroom took a U-turn and drove back slowly in first gear until we
reached the highway.
‘We made it,’ Esha said and wiped her tears. Priyanka folded her hands
and prayed a few times.
‘I thought we would die,’ Radhika said.
‘What was that call?’ Esha said.
‘Something very strange—van we make a pact to not talk about it?’ I
said. Everyone nodded, as if I had said exactly what was on their mind. It was
true. The call felt so personal, I did not want to discus it anymore.
‘Whatever it was, we are okay now. And we shall be in office soon,’
Priyanka said.
‘It’s still only 4:40. We are just two kilometers away,’ Vroom said. He
soon regained his confidence and began driving at sixty an hour.
‘I’m just lucky to be alive, I don’t care when we reach,’ Esha said.
‘I do want to reach soon and find out about the layoffs. However, I’m
quitting in any case,’ Vroom said.
‘Yes, enough’s enough,’ Vroom said.
‘I don’t know long-term—maybe get back to journalism. But as an
immediate short-term goal, I’m going to try and save the call center,’ Vroom
‘With you?’ Vroom said, looking back at me.
‘I’m quitting too,’ I said.
‘Really?’ Priyanka’s eyes popped open. She looked at me as if a sevenyear-
old had just announced his decision to climb Mt. Everest.
‘Yes, I came close to death in that pit. I could have died there, with
having tried nothing in life. I am tired of soft, comfortable options. It is time
to face the real world, even if it is harder and painful. I’d rather fly and
crash, than just snuggle and sleep.’
Everyone nodded. I was shocked; people were really listening to me for
the first time.
‘Plus, I have made one more promise to myself,’ I said.
‘What?’ Vroom and Priyanka said together.
‘That I am not going to work for an idiot anymore, anywhere. Even if it
means less money. I cold skip a meal a day and sleep hungry, but, hell, I can’t
spend my life working for a moron.’
‘Not bad,’ Vroom said, ‘looks like our team leader-in-waiting just
became wiser.’
‘I don’t know if it is wise or note, but at least I have made a choice. We
will see what happens. For now, I have a short-term goal too.’
‘Like what,’ Vroom said, as he drove with utmost concentration, ‘don’t
tell me it is call documentation and all.’
‘No. I have to take care of Bakshi too. Since we have nothing to lose,
let’s teach him a lesson,’ I said.
Vroom screeched the Qualis to a halt and we all fell forward.
‘Now what?’ I said.
‘Wait. I just had an Eureka moment. I have an idea for fixing Bakshi and
the call center,’ Vroom said.
‘Aha, I like it,’ Vroom said and smiled to himself.
‘What, damn it,’ I said.
He leaned back and whispered something in my ear.
‘No way, I mean how/’ I said.
‘Yes way, I mean how?’ I said.
‘Yes way, I’ll tell you how when we get back. Let’s meet in the WASG
conference room,’ he said and pressed the accelerator hard as we made the
final stretch to reach the call center. We entered the Connexions main gate at
4:45 a.m. We passed Bakshi’s car again.
‘Want to bump it. Should we give it a nasty dent?’ I said to Vroom.
‘The thought crossed my mind,’ Vroom said and let out a sigh, ‘but I
love all automobiles too much to hurt them. This Lancer is already suffering
under Bakshi. Don’t worry, we will deal with him inside.
Vroom took the Qualis to the parking lot. Our driver was sleeping in
another vehicle, so we quietly parked the Qualis next to him. We wanted to
give him a few more hours of rest before he saw his mud-coated vehicle.
‘People, let’s go, 4:46,’ Vroom said and jumped out of the car.
At our desk, I saw an A4-sized sheet stuck on my monitor with big bold
letters scrawled on it.
‘Check this out,’ I said . It was Bakshi’s writing.
Vroom looked at the notice and laughed. ‘Whatever. He’ll get hi
answers. But first, he will answer us. Guys, conference room first,’ vroom
We went inside the conference room and Vroom bolted the door.
‘Guys, sorry to sound like the MBA types, but I think in the next few
hours we have a three-point agenda. One, to save this call center. And two, to
teach Bakshi a lesson. Agreed?’
‘What’s the third point?’ Radhika said.
‘That’s between me and Shyam. It’s private. Okay, listen…’
And that is where Vroom revealed his plan to a) save the call center and
b) take care of Bakshi. All of us jumped in our seats when we first heard it.
Slowly, Vroom convinced us. Between laughter and intense concentration,
everyone pooled in to refine the plan further. We concluded our meeting at
5:100 a.m. and came out of the WASG conference room.
‘All set?’ Vroom said.
‘Of course,’ all of us said in unison.
‘Good. Step 1: Getting Bakshi out of his office,’ Vroom said. ‘Esha, you
‘Yes,’ Esha said and winked at us.
She picked up the phone, dialed Bakshi’s number and took on the voice
of an older woman.
‘Sir, this is Elina calling from the main bay. Sir, there is a call for you
from Boston I think,’ Esha said. In a dumb-but-conscientious secretarial tone.
‘No sir, I can’t seem to transfer it… Sir, I tried that, but the line does
not go through… Sir, I am a new assistant here, so I still do not know how the
phones work… Sir, sorry but can you come down sir… Yes sir,’ Esha said and
hung up the phone.
‘Worked?’ I said.
‘Total sucker for anything Boston. He is coming right now. But he’ll only
be out for a few minutes, so let’s rush.’
As expected, Bakshi’s office was empty when we got there. Vroom went
straight to Bakshi’s computer and opened his email.
Radhika, Priyanka and I sat as Bakshi’s conference table.
‘Hurry,’ Radhika said and kept one eye on the door.
‘Just one more minute,’ Vroom said as he furiously typed on Bakshi’s
I know what we were doing was wrong, but somehow doing this wrong
thing was not associated with ‘real, hard, painful guilt,’ as Esha had put it. In
fact, it felt good. Once he had finished, Vroom printed several copies on
Bakshi’s printer.
‘Five copies,’ he said, ‘one for each of us. Fold it and keep is safe.’
I folded my copy and put in my shirt pocket.
Bakshi arrived twenty seconds later.
‘Can’t believe we have such outdated telephone systems,’ Bakshi was
talking to himself as he came into his office. He noticed us at the conference
‘There you guys are. Where were all of you? And what happened to the
Xerox machine and agent Victor’s monitor?’ Bakshi said. He wrapped his arms
around like middle and looked at each of us in quick succession.
‘Sit down for a second, will you Bakshi?’ Vroom said, patting a chair
next to him.
‘What/’ Bakshi said, shocked at Vroom referring to him by his name. You
should learn how to address seniors…’
‘Whatever Bakshi,’ Vroom said and put his feet up on Bakshi’s meeting
‘Agent Victor, what did you say and what exactly do you think you are
doing/’ Bakshi said, still standing.
‘Ahh’ Vroom said, ‘this is so much more comfortable. Why don’t people
always sit like this?’ Vroom crossed his legs on the table.
‘I can’t believe you are misbehaving in times when I have to recommend
rightsizing…’ Bakshi said as Vroom interrupted him again.
‘You are mega fucked Bakshi..’ Vroom interrupted him.
‘Excuse me/ what did you just say Agent Victor?’
‘So you are not only dumb, but deaf too. Didn’t you hear him?’ Esha
said, trying hard to suppress a smile.
‘What the hell is going on here?’ Bakshi said and looked at me blankly
like I was a renowned interpreter of nonsense.
Vroom pushed a printout towards Bakshi.
‘What’s this?’ Bakshi said.
‘Read it. They taught you how to read in the MBA course, right?’ Vroom
The email read as follows:
From: Subhash Bakshi
To: Esha Singh
Sent: 5.04 am
Subject: Just one night
Dear Esha,
Don’t be upset. My offer is simple-just spend one night with
me. You make ma happy –I’ll save your you from the rightsizing.
My pleasure for you security–I think it is a fair deal.
And who knows, you might enjoy it too. Let me know your
decision soon.
Your admirer.
Bakshi’s face turned white. His mouth opened five inches wide as he reread
the email several times.
‘What is this? What the hell is this?’ Bakshi said, his hands trembling as
much as his voice. His mouth was still open and vibrated like it was battery
‘You tell us. It is a mail from your inbox, dumb ass,’ Vroom said.
But I never wrote it,’ Bakshi said, unable to hide a hint of desperation in
voice, ‘I never wrote it.’
‘Really?’ Vroom said as he lit a cigarette. ‘Now how can you prove you
didn’t write it? Can you prove it to people in the Boston office that you didn’t
write it?’
‘What are you talking about? How is the connected to Boston?’ Bakshi
said, his face sprouting droplets of sweat through the oilfields.
‘Let’s see. What is we forward Boston a copy of this mail? The same
people who you copied on the website manual? I am sure they love employees
who do, well, fair deals,’ I said.
‘I never wrote it,’ Bakshi said, unable to think of better lines.
‘Or we could send a copy to the police,’ Vroom said as he blew a huge
puff of smoke on Bakshi’s face, ‘and to some of my reporter friends. You want
to be in the papers tomorrow Bakshi? Here is your chance,’ Vroom took out
his phone, ‘Oh wait, maybe I can even get you on TV.’
‘TV?’ Bakshi said.
‘Yes, imagine the headline: ‘Call center boss asks girls for sexual favors
in exchange for job’. NDTV could live on that for a week. Damn, I know I could
be a good journalist,’ Vroom said and laughed.
‘But what did it do?’ Bakshi said and ran to his desk. He opened his
email and checked the ‘Sent Items’ folder.
‘Who wrote this?’ Bakshi said and ran to his desk. He opened his email
and check the ‘Sent Items” folder.
‘Who wrote this?’ Bakshi said as he saw the same mail on his screen.
‘You didn’t?’ Priyanka said, as if in genuine confusion.
‘Mr Bakshi, I held you in such high esteem. Today my faith in my rolemodel
is shattered,’ Esha sand and put her hands to her face. She was good—I
think she should try for an acting career.
‘No, I swear I did not,’ Bakshi said, as he scrambled with his mouse and
‘Then who wrote it? Santa Claus? The tooth fairy?’ Vroom shouted and
stood up. ‘You explain this to the police, the journalists and over the video
conference to Boston exces.’
‘hah! Look I have deleted it,’ Bakshi said with a smug smile is he
released his computer mouse.
‘C’mon Bakshi,’ Vroom said with a sigh, ‘it’s still in your ‘Deleted Items
‘Oh,’ Bakshi said and jerked his mouse. A few clicks later he said,
‘There, it is gone. No more email.’
Vroom smiled, ‘One more tip for you Bakshi. Go to your Deleted Items,
selected the tools menu and choose the “recover deleted items” option. The
mail will be there,’ Vroom said.
Bakshi’s face panicked again as tried to follow Vroom’s complex
instructions. He desperately clicked his mouse.
‘Oh, stop it Bakshi. The mail is in my inbox as well. And Vroom has many
printouts,’ Esha said.
‘Huh?’ Bakshi said as he looked like a scared rabbit. ‘You’ll never get
away with this. Esha you know I didn’t do it. You wear right skirts and tops
but I only look at them from a distance. Even those jeans that show your waist
I only saw…’
‘Stop right there, you sicko,’ Esha said.
‘You can’t get away with this,’ Bakshi said.
‘We have five witnesses Bakshi, they will support Esha’s testimony,’ I
‘Oh, an we have some other evidence as well. In Esha’s drawer there is
a packet with cash, it has your fingerprints on I, in case you want to get tot
hat level,’ Vroom said.
Bakshi’s fingers trembled as if he was getting ready to ply drums.
‘We also have a printout of your visits to pornographic websites,’
Radhika said.
‘You know it is not me Esha, I will finally get proved innocent,’ Bakshi
said, his voice sounding like a hapless beggar’s. His eyes looked ready to leak.
‘Maybe. But the amazing publicity will be enough to screw your career.
Goodbye Boston,’ I said and waved my hand to indicate farewell. Everyone
else raided their hand and waved goodbye as well.
Bakshi looked at us in horror and sat down. His white face had now
turned red, or rather purple—even though it was still as shiny as ever. I could
see a twitching nerve on the side of his forehead. I felt an urge to make him
suffer more. I stood up to pick a thick management book from his bookshelf.
I went up to Bakshi and stood next to him.
‘Why are you doing this to me? I will be leaving you forever to go to
Boston,’ Bakshi said.
‘Boston?’ I said. ‘You do not deserve a posting to Bhatinda. You do not
even deserve a job. In fact, one could argue you do not even deserve to live.
You are not just a bad boss, you are a parasite: to us, to this company, to this
country. Damn you.’
I banged the management book on his hard head. God, it felt head was
hollow, as the impact made a big noise. God, it felt good. Few people in this
world get to hit their boss, but those who do will tell you it is better than sex.
‘What do you want? What is it you want? You wan to destroy me,’ Bakshi
said, rubbing his head. ‘I have a family with two kids. With great difficulty my
career is going fine. My wife wants to leave me anyway. Don’t destroy me. I
am human too.’
I disagreed with Bakshi’s last phrase. I didn’t think he was human at all.
‘Destroying you is a good, fun option,’ Vroom said, ‘but we have more
worthwhile goals for now. I want to do a deal with you. We bury this issue and
in return you do some things for us.’
‘What kind of things?’ Bakshi said.
‘One. I want to have control of the call center for the next two hours. I
need to get on the mass speaker.’
The one management is used to talk to everyone. Why do you want it?
Will you talk about this email?’ Bakshi said.
‘No, you moron. It is so save jobs at the call center. Now, do I have the
‘Yes. What else?’
‘I want you to write out a resignation letter for Shyam and me. Layoffs
or not, we are quitting Connexions.’
‘You guys are quitting right now?’ the girls said.
‘Yes. Shyam and I will start a small website design business. Right,
Shyam?’ Vroom said.
‘Yes,’ I said. Wow! I thought.
‘Good. And this time, no idiot will take credit for our websites,’ Vroom
said and slapped Bakshi’s face. Bakshi’s face turned sixty degrees from the
impact. He held his cheeks but remained silent, apart from a tiny dry sob. His
facial expression had a combination of ninety percent pain and ten percent
‘May I?’ I said.
‘Be my guest,’ Vroom said.
Slap! I gave a slap on Bakshi’s face. The face turned sixty degrees in the
other direction. It was my most fun career moment. The shiny face turned
‘So you will do the resignation letter, okay?’ Vroom said.
‘Okay,’ Bakshi said, rubbing his cheek. ‘But Esha will delete the email
‘Wait. We are not done. Our business will require start-up capital.
Therefore, we need a severance package of six months’ salary. Understood?’
Vroom said.
‘I cannot do six months. It is unprecedented for agents,’ Bakshi said.
‘NDTV or Times of India, you pick,’ Vroom said as he took out his phone.
‘Six months is possible. Good managers break precedents,’ Bakshi said. I
guess no number of slaps could break his jargon.
‘Nice. Last thing. I want you to retract the right-sizing proposal. Arrange
a call with Boston. Ask them to postpone the layoffs to try a new sales-driven
recovery plan for Connexions.
‘I can’t do that,’ Bakshi said.
Vroom lifted his mobile phone and put it in front of Bakshi’s face.
‘I’ll make sure all of India knows you by tomorrow,’ Vroom said. ‘Listen,
you idiot. I don’t care about this job, but there are agents with kids, families
and responsibilities in life. You can’t just fire them. They are people, not
resources. Now, which news channel is your favorite?’
‘Give me half an hour. I’ll set up a call with Boston,’ Bakshi said.
‘Good we’ll bury the email. But you get the hell out of the call center,
this city, and this country as fast as you can. We need a new boss. We need a
normal, decent, inspiring human being and not a slimy, blood-sucking goofball
with fancy degrees.’
Bakshi nodded as he continuously wiped the sweat from his face.
‘Good. Anything else?; you had some questions about my monitor?’
Vroom said.
‘Monitor? What monitor?’ Bakshi said.
Bakshi gave Vroom the key to the speaker room. Soon, Bakshi was on his
phone, calling Boston to arrange management meetings. I have never seen
him work so efficiently.
Vroom went to the broadcast room and switched on the mikes. I went to
the main computers bay to check for sound quality.
‘Hello, everyone. May I have your attention please? This is Vroom, from
the strategic group.’
Vroom’s voice echoed through Connexions. Every agent looked up at the
speakers as they continued to talk tot heir customers.
‘Sorry, to bother you, but we have an emergency. This is about the
layoffs. Can you please disconnect all your calls,’ the speaker said.
Everyone heard the word layoffs and a thousand calls ended at the same
time. New calls flashed, but no one picked them up. Vroom continued:
‘Idiots have managed this place, because of which we have to suffer
tonight. For their mistakes, more than a third of you will lose your jobs. It
does not seem fair to me. Does it seem fair to you?’
No response came back.
‘C’mon guys, I want to hear you. Do I have your support to save your
jobs band this call center?’
All the agents looked at each other, still in partial disbelief. Many of
them said a weak ‘yes’.
‘Louder guys, all together. Do I have your support?’ Vroom said.
‘Yes!’ a collective scream rocked Connexions.
I was standing at the corner hall of the main bay. Every agent glued his
or her eyes to the fire-drill speaker. Vroom continued, this time in a firmer
‘Thank you. My friends, I am angry. Because every day, I see some of
the world’s strongest and smartest people in my country. I see all this
potential, yet it is all getting wasted. An entire generation up all night,
providing crutches for the white morons to run their lives. And then big
companies come and convince us with their advertising to vale crap we don’t
need, do jobs we hate so that we can but stuff—junk food, colored fizzy
water, dumbass credit cards and overpriced shoes. They call it youth culture.
Is this what they think youth is about? Two generations ago, the youth got this
country free. Now that was something meaningful. But what happened after
that? We have just been reduced to a high-spending demographic. The only
youth power they care about is our spending power,’ Vroom said, and even I
was amazed at the attention every agent gave him.
Vroom continued: ‘Meanwhile bad bosses and stupid Americans suck the
life blood out of our country’s most productive generation. But tonight we will
show them. And for that I need your support. Tell me are you ready to work
hard for the next two hours?’
‘Yes!’ a collective vice cam back. The whole call center vibrated as
Vroom paused to take a breath.
‘Good, then listen. The call center will survive if our call traffic goes up.
My plan is to scare the Americans into calling us regularly. Tell them that
terrorists have hit America with a new computer virus that will take their
country down. The only was they can be safe is if they keep calling us to
report there status. We do it like this, pull out every customer number you
have and call them. I will send you a call script on email. The mail will come
to you in five minutes. Until then, get those numbers out,’ Vroom said.
Noise levels rose in the main bay as hundreds of localized conversation
took place simultaneously. There was a frenzy as people took printouts of all
customer numbers in their database. Nobody was sure if the plan would work,
but people were willing to try anything to avoid layoffs.
Vroom and I came to our bay. He typed furiously on his computer and
tapped my shoulder after a few minutes.
‘Check your email,’ Vroom said and pointed to my screen.
I opened my inbox. Vroom had sent the mail to everyone in the call
Subject: Operation Yankee Fear
Dear All.
Operating Yankee Fear’s single aim is to increase the
incoming call traffic
In the Connexions call center, capitalizing on Americans being the biggest
cowards on the planet. This will prevent the planned mass-layoffs and help
us buy more time to fix things around the place, including a marketing
efforts to get new clients.
Operation Yankee Fear cannot succeed without your 100% cooperation. So,
please read the instructions below carefully and relentlessly focus on
making calls for the next two hours. When you call each customer, the key
message you have to deliver is as follows:
1. Start by saying you are sorry to disturb them on Thanksgiving Day.
2. State that ‘evil forces’ of the world have unleashed a computer virus
that threatens to pervade every computer in America. This way the evil
forces will monitor every American and eventually destroy the American
economy. Tel them that, according to your information, the virus has
hit their computer.
3. If asked what the ‘evil forces’ are, give vague explanation like ‘forces
that want to harm the US’ or ‘organizations that threaten freedom and
liberty’ etc. Remember, the more vague you are, the greater the
amount of fear you can create. Try to inject genuine panic into your
4. To check whether the virus has hit them or not, make them do an
MSWord test. Tell them to open an empty MSWord file, and type in
=rand (200, 99) and press enter. If a lot of text pops comes out, that
means there is a virus. (Don’t worry: the text will pop out-it is a bug in
MSWord). Once that happens, your customers might start shaking in
5. Tell them you can save them from this virus as a) you are from India,
and all Indians are good at computers b) India has faced terrorism for
years and c) they are valued clients and you believe in customer
6. However, if they want our help, they must keep calling the Connexions
call center every six hours. Even if nothing happens, they should just
call to say things are okay. (The shorter the calls, the better for us
7. Once calls rise, I will speak to Boston about the sudden rise in traffic
and recommend we postpone the layoffs for two months.
After that, we can implement a revival strategy.
Varun @ WASG
Vroom grinned and winked at me as I finished reading the email.
‘What’s with the MSWord trick?’ I said.
I opened an empty Word document and typed in =rand (200,99).
As soon as I pressed Enter, two hundred pages of text popped out. It was
spooky, and went something like this:
The quick brown fox jumps over the lazy dog. The quick brown fox jumps
over the lazy dog. The quick brown fox jumps over the lazy dog. The quick
brown fox jumps over the lazy dog. The quick brown fox jumps over the lazy
dog. The quick brown fox jumps over the lazy dog. The quick brown fox
jumps over the lazy dog. The quick brown fox jumps over the lazy dog. The
quick brown fox jumps over the lazy dog. The quick brown fox jumps over
the lazy dog. The quick brown fox jumps over the lazy dog. The quick brown
fox jumps …………
‘This is unbelievable. What is this?’ I said.
‘I told you. It’s bug in MSWord. Nothing is perfect. Now just wait and
watch the fun,’ Vroom said.
Vroom’s email reached a thousand mailboxes and agents read it
Team leader further assisted agents in clarifying doubts. With in
minutes, agents were doing a job they knew only too well: calling people to
deliver a message as fast as possible. I left my bay and passed by the main
bay. I picked up random sentences from the telephone conversations.
‘Hello Mr William, sorry to disturb you on Thanksgiving. I am from
Western Computers with an urgent situation. America is under a virus attack,’
one agent said.
‘Yes sir, your computer as per our records is affected…’ said another.
‘Don’t freak out sir. But, yes, it looks like the evil forces have targeted
you,’ an eighteen-year-old agent said. ‘But we can save you.’
‘Just keep calling us. Every four to six hours,’ said one, as she ended
the call.
The more aggressive agents went a step further: ‘And I want you to tell
all your friends and relatives. Yes, they can call us too.’
Some customers panicked, and agents had to reassure them: ‘No
problem. We will save this country. The evil forces will never succeed.’
A thousand agents, four minutes to a call—we could do thirty thousand
calls in two hours. If they called us every six hours, we would have over a
hundred thousand calls a day. Even if this lasted a week, we would hit our
targets to cover the next two months. Hopefully, with a new manager and
extra sales effort, Connexions could recover. And for now, no one would lose
his or her job.
Vroom cam looking for me in the main bay. We went back to the WASG.
Vroom signaled me into the conference room.
‘The response is amazing. We have just called for thirty minutes, and
call traffic is up five times already.’ Vroom said.
‘Rocking man,’ I said. ‘You make me feel confident about our web
design company. But let’s go back to the desk, why have you called me here?’
‘We have to discuss the third private agenda.’
‘What’s that?’ I said.
‘The third agenda is for you. Don’t you want Priyanka back?’
#3 4
‘No. Priyanka and I are over,’ I said.
‘Be honest dude. You spoke to God and everything.’
I looked down. Vroom waited until I said something.
‘It doesn’t matter if I want to or not. Look at my competition. How am I
going to succeed against Mr Perfect Match Ganesh?’
‘See, that is the problem. We all think Ganesh is Mr Perfect. But nobody
is perfect.’
‘Yeah right. A house with a pool, a car that costs more than ten years’
of my salary, freaking working for the world’s top company—I don’t see much
imperfection in that.’
‘Everyone has a flaw, dude. The trick is to find a flaw in Ganesh.’
‘Well how are we ever going to do that? And even if we find a flaw in
him, what is the point? He is so good, Priyanka will still go for him,’ I said.
‘At least Priyanka will know she isn’t making the perfect trade-off,’
Vroom said.
I remained silent for two minutes. ‘Yes, but how do we find Ganesh’s
flaw now?’ I said and looked at my watch. It was 5:30 a.m.
‘There must be a way,’ Vroom said.
‘The shift is over in ninety minutes, and then Priyanka goes home. What
are you planning to do? Hire some instant detectives in Seattle?’ I said, my
voice irritated.
‘Don’t give up Shyam,’ Vroom said and patted my shoulder.
‘I am trying to forget Priyanka. But if you search within me, there is still
pain. Don’t make it worse, Vroom.’
‘Wow, what drama. Search within me, there is pain, Vroom said and
‘Sorry for my lame lines. Let’s go back to the bay,’ I said.
‘Hey wait a minute. You just said search.’
‘Yes, search within me, there is still pain. Pretty cheesy, I know. Why?’
I said.
‘Search. That is what we can do. Google will be our detective. Let’s do a
search on his name and see what comes out. There could be some surprises.’
‘What? You want to do a search for Ganesh?’
‘Yes, but we need his full name. Let’s find out his college at well. I
think he did his masters in computers from the US,’ he said and grabbed my
shirt. ‘C’mon, let’s go.’
‘Where?’ I said, even as I let myself get dragged.
‘To the WASG bay,’ Vroom said.
Priyanka was busy on the phone, scaring Americans out of their wits. I
think she can put on that voice of authority when she wants, and it is
impossible not to believe her. It comes from her mother I think. Vroom spoke
to her after she had ended a call.
‘Hey Priyanka, quick question. My cousin also did a Masters in
computers from the US. Which college did Ganesh go to?’
‘Huh? Wisconsin I think,’ she said.
‘Really. Let me email my cousin and ask him if it is the same one. What
is Ganesh’s full name by the way?’
‘Gupta. Ganesh Gupta,’ Priyanka said as she prepared to make another
‘Oooh Mrs Priyanka Gupta,’ Esha said in a mock high-society voice and
laughed. Priyanka pocked her with her elbow. Priyanka’s new name sent
ripples of pain down my rib cage.
‘Cool. Keep calling,’ Vroom said and went back to his seat.
As Vroom’s monitor was broken, he took control of my computer. He
searched for the following terms on google.com:
ganesh gupta drunk Wisconsin
ganesh gupta fines Wisconsin
ganesh gupta girlfriend
Several links popped out, but there was nothing we could make much
sense or use of. We hit upon Ganesh’s list of classmates, and found out that
he was in the Dean’s list in Boston.
‘Damn, what a boring guy. Let me try some more,’ Vroom said and did
some more searches.
ganesh gupta fail
ganesh gupta party
Nothing interesting came out.
‘Forget it man. He was probably the head boy in school,’ I said.
‘You bet, one of those teacher’s per types,’ Vroom said, letting out a
frustrated breath. ‘I give up. I am sure if I type something like this. Lots will
pop out, achiever that he is.’
ganesh gupta Microsoft award
More links popped out. We clicked through a few, and then we hit on
one with his picture. It was Ganesh’s online album.
‘Damn, it is him, with his buddies,’ Vroom whispered and clicked on the
link. ‘Let’s check out how ugly his friends are.’
The link opened to a webpage titled ‘Microsoft Award Party photos.’
The party was at Ganesh’s house. Ganesh had won some sidey developer
award at Microsoft. A couple of his friends had come to his house to
‘Do slideshow,’ I said as Vroom selected the option. We looked up once
to confirm the girls were busy with their calls.
As the picture came on the screen, we saw a garden party full of Indian
people. On the tables, there was enough food to feed a small town. I saw
Ganesh’s house and the over-hyped personal pool. It was no more than an
oversized bathtub, if you ask me, even though Ganesh had made it sound like
Olympic champions trained in it.
‘Hey, I think we found something. Check out our man,’ Vroom said. He
pointed to one of the photos in which Ganesh held a beer glass.
‘What is the big deal?’ I said. It was hardly scandalous to hold a glass of
beer. Priyanka herself could knock down ten of them if they were free.
‘Check out Ganesh’s head,’ Vroom said.
‘What/’ I said. I looked closer, and then I saw it.
‘Oh no,’ I said, and covered my mouth to keep my voice down.
In the picture, Ganesh had a bald spot in the middle of his head. It was
the size of the a Happy meal burger and had caught the camera’s flashlight.
‘Unbelie…’ I said.
‘Shhh!’ Vroom said. ‘Did you see that. He has perfect hair in the statue
of Liberty picture.’
‘Are all his photos in this album like this?’ I said.
‘Yes sir,’ Vroom said and flicked through the slideshow. One boring
picture after another followed—mainly people with mouths and plates stuffed
with food. Every picture had one thing in common: whatever there was
Ganesh, there was a shiny spot.
Vroom pushed his computer mouse away. He reclined back on his chair
with a proud expression, ‘As I said sir, no one is perfect. Apart from Google,
of course.’
I looked at the screen and Vroom’s face in amazement.
‘So, now what?’ I said.
‘Now we invite the ladies for a viewing,’ Vroom said and grinned.
‘No. this is not right…’ I said, but it was too late.
‘Esha, Radhika, Priyanka. Want to see some more Ganesh pictures?
Come here fast,’ Vroom said.
The girls stopped their phone calls and looked at us. Esha and Radhika
stood up.
‘Where, where? Show us,’ Esha said.
‘What are you talking about?’ Priyanka said and came over to our side.
‘The power of the internet. We found an online album. Come see what
your new house is like,’ Vroom said. He kept quiet about the shiny spot so
that the girls discover it for themselves. I saw the mixture of excitement and
curiosity in Priyanka’s face.
‘Nice pad,’ Esha said, as she notice the barbeque behind the pool, ‘but
where is Ganesh. Let me guess,’ she said and brought her finger to the
monitor. Here, this one no. but wait, he is a baldie. Is he the elder brother?’
Priyanka and Radhika looked closer.
‘No, that is Ganesh,’ Priyanka said as her mouth opened as wide as the
bald spot. I could sense that the wind had been knocked out of her lungs.
‘But I didn’t notice the bald spot in the photo you showed us Priyanka…’
Esha said. Radhika squeezed Esha’s arm. Esha stopped talking and raised her
Priyanka came closed to the computer and began flipping through the
images. She did not realize it, but her hair was falling on my shoulders as she
bent over. It felt nice.
However, Priyanka was not feeling nice. She brought out the statue of
liberty picture and we looked at it again. Ganesh had perfect hair.
‘Maybe the guy in the online album is Ganesh’s elder brother,’ Radhika
‘No. Ganesh does not have a brother. He only has one sister. Priyanka
said, her face distraught.
There was silence for a few seconds.
‘Well doesn’t really matter much, eh? What’s a bit of smooth skin
between the true over of two souls,’ Vroom said. I clamped my jaws shut to
prevent a laugh escaping. ‘Let’s go back people, enough of fun. Don’t forget
the calls,’ Vroom sad.
Priyanka retraced her steps in slow motion. She went back to her seat
and took out her mobile phone. She dialed a long number, probably long
distance. This call was going to be fun, and I wished I could have tapped it.
‘Hello Ganesh,’ Priyanka said in a direct voice. ‘Listen, I cannot talk for
long. I just want to check on something…yes, jus one question…actually I was
just surfing the Internet…’ Priyanka said and got up from her seat. She moved
to the corner of the room and I could not hear her thereafter.
I made a few calls and terrorized a few more Americans. Priyanka
returned after ten minutes and tossed her cell phone on the desk.
Esha jiggled her eyebrows up and down, as if to ask ‘What’s up?’
‘It is him in the online pictures,’ Priyanka said. ‘He didn’t have much to
say. He said his mother asked him to slightly touch up the hair in the Status of
Liberty snap as that would help in the arranged marriage market.’
‘Oh no,’ Esha said.
‘He apologized several times. He said he was against tampering with the
picture but had to agree when his mother insisted.’
‘Can’t he think for himself?’ Esha said.
‘Oh God, what am I going to do?’ Priyanka said.
‘Did the apologies seem genuine?’ Radhika said.
‘Yes. I think so. He said he understood how I must feel. He said he was
ready to apologize in front of my family as well.’
‘Well, then it is okay. What different does it make? You don’t really
care about him being bald, do you?’ Radhika said.
‘Yeah, besides practically all men become bald in a few years anyway.
It’s not like you can do something about it then,’ Esha said.
‘That’s true,’ Priyanka said, in a mellow voice. I could see her relenting,
and I turned to Vroom.
‘Yeah, doesn’t matter. Just make sure he wears a cap at the wedding.
Unless you want to touch up all the wedding pictures,’ Vroom said and
chuckled. Esha and I looked down to suppress out grins.
‘Shut up, Vroom,’ Radhika said.
‘Sorry, I am being mean. Honestly, it is no big deal Priyanka. No one is
perfect, we all know that right? So, let’s get back to the calls,’ Vroom said.
For the next half hour we focused on one activity—making calls to save
At 6:30 a.m., I went up the main bay. Team leaders huddled around me
as they gave me the news. The incoming calls had shot up already even
though we had expected the big boost six hours later. Despite turkey dinners.
Americans were scared out of their wits. Some had called us several times an
Vroom and I went to Bakshi’s office with some senior team leaders.
Bakshi had arranged an urgent video conference call with the Boston office.
Bakshi supported us as we presented the new call data, insights into the call
traffic, and potential new sources of revenue. After a twenty-minute video
discussion, Boston agreed to a two-month reprieve to the layoffs. They also
agreed to evaluate the possibility of sending top team leaders on a short-term
sales assignment to Boston. However, the team leaders would have to present
a clear plan over the next for weeks.
‘How did we do it man? I never thought it would work,’ I asked Vroom as
we came out of Bakshi’s office.
‘Promise Americans lots of future dollars, and they listen to you. Only a
two-month reprieve, but that’s enough for now,’ Vroom said.
Reassured that Connexions was safe, I returned to my desk. Vroom went
outside to clean the Qualis before the driver woke up. I had told Vroom I
wanted to slip away—no goodbyes, no hugs and no promises to meet,
especially in front of Priyanka Vroom agreed and said he would be ready with
his bike outside at 6:50 a.m.
The girls stopped their calls at 6:45 a.m. as our shift got over. Everyone
began to log out so they could be in time for the Qualis, which would be ready
at the gate at 7:0 a.m.
‘I’m so excited. Radhika is moving into my place,’ Esha said as she
switched off her monitor. She opened her handbag and started re-arranging
the contents.
‘Really?’ I said.
‘Yes, I am,’ Radhika said. ‘And Military Uncle is going to recommend a
lawyer friend. I need a good, tough divorce lawyer.’
‘Won’t you try to work it out?’ Priyanka said as she collected the sweet
boxes and placed them back in the bag.
‘We’ll see. I am in no mood to compromise. And I am not going back to
hi house now for sure. Today, my mother-in-law will make her own
‘And after that, I’m taking her to Chandigarh for the weekend,’ Esha
said and smiled.
Everyone was busy making plans. I excused myself on the pretext of
going to the water cooler for a drink so I could leave the office from there.
At 6:47 a.m. I reached the water cooler. I bent towards the tap to take
a last drink at the call center.
As I finished, I stood up to find Priyanka behind me.
‘Hi,’ she said. ‘Leaving?’
‘Oh, hi. Yes, I am going back on Vroom’s bike…’ I said and wiped my
‘I’ll miss you,’ she said, interrupting me.
‘Huh? Where? In the Qualis?’ I said.
‘No Shyam, I’ll miss you in general. I’m sorry about the way things
turned out.’
‘Don’t be sorry,’ I said, shaking my fingers dry. ‘It is more my fault. I
understand that. I acted like a loser…’
‘Shyam, you know how Vroom said just because India is poor doesn’t
mean you stop loving it/’ Priyanka said.
‘What?’ I blinked at the change of topic. ‘Oh yes. And I agree, it is our
country after all…’
‘Yes, we love India because it is ours. But, do you know the other
reason why we don’t stop loving it?’
‘You don’t because it isn’t completely India’s fault that we are behind.
Yes, some of our past leader could have done things differently, but now we
have the potential and we know it. And as Vroom says, one day we will show
‘Point Good Point,’ I said. I found it strange that she should talk
nationalism this early in the morning. Not to mention during what was
possibly our last time together.
I nodded and started walking away from her. ‘Anyway, I think Vroom
will be waiting…’ I said.
‘Wait, I am not done,’ she said.
‘What?’ I said and stopped to look at her.
‘I applied the same logic to something else,’ she said. ‘I thought, this is
the same as my Shyam, who may not be successful now, but it doesn’t mean
the doesn’t have the potential. And it sure as hell doesn’t mean I stop loving
I stood there dumbstruck. This was unexpected. I fumbled for words,
and finally spoke shakily:
‘You know what Priyanka? You say these good lines…that even though
all night I tried to hate you, it’s impossible. But I know I should hate you and
then I should move on. Because I can’t offer you what Mr Microsoft can…’ I
was speaking hastily out of nervousness and shock.
‘Ganesh,’ she interrupted me.
‘What?’ I said.
‘Ganesh is his name. Not Mr Microsoft,’ she said.
‘Yes, whatever,’ I kept talking,, without pausing to breathe. ‘I can’t
offer you what Ganesh can. No way I could ever buy a Lexus. Maybe a Maruti
800 one day, but that’s about it…’
She smiled.
‘Really? 800? With or without AC?’ she said.
‘Shut up, I am trying to say something deep and you find a funny,’ I
She laughed again, though gently. I wiped a tear from my right eye. She
raised her hand and wiped the other tear from my left eye.
‘Anyway, it is over between us, Priyanka. And I know it. I should get
over it soon. I know, I know,’ I said, talking more to myself.
She waited until I had composed myself. I bent over to splash my face
with water at the cooler.
‘Anyway, where is your wedding? Your mom will probably blow all her
cash for a big gig,’ I said, straightening up.
‘Some five-star hotel, I am sure. She’ll be paying off loans for years, but
she has to get a gold-plated stage that night. You’ll come, right?’
‘I don’t know,’ I said.
‘What do you mean you don’ know? It’ll be so strange if you aren’t
‘I don’t want to come there and feel horrible. Anyway, what’s so
strange if I am not there?’
‘Well, it’s little strange if the groom is not there at his own wedding,’
Priyanka said.
I froze as I heard the words. I rewound her last sentence three times in
my head.
‘What, what did you just say?’ I said.
She pinched my cheek and imitated me: ‘What, what did you just say?’
I just stood there shocked.
‘But don’t think I am going to let you go that easy. One day I want my
800 with AC,’ she said and laughed.
‘What?’ I said.
‘You heard me. I want to marry you, Shyam,’ Priyanka said.
I could not believe her words. I though I would jump in joy, but mostly I
was shocked. And even though I wanted to hug, cry and laugh at the same
time, a firm voice asked like a guard inside me. What was this all about?
Hell, however miserable my life was, I didn’t want pity.
‘What are you saying Priyanka? You will choose me over Ganesh? Is this
a sympathy decision?’
‘Stop thinking about yourself. My life’s biggest decision can’t be a
sympathy decision. I have thought about it. Ganesh is great, but…’
‘But what?’ I said.
‘But the whole touching up of the photo bothers me. He is an achiever
on his own. So why did he have to lie?’
‘You are rejecting him because he is bald? My hair isn’t reliable either,’
I said. It was true. Every time I took a shower, the towel had more time than
‘No. I am not rejecting him because he is bald. Most men go bald one
day,, it is horrible, I know,’ she said and ruffled my hair. She continued: ‘He
might be fine in most ways, but the point is, he lied. And this gives me a clue
about the person he is. I don’t want to spend my life with a person like that.
In fact, I don’t want to spend my life with a person I don’t know well
beforehand. That is one part of my decision. There is the other big part.’
‘What/’ I said.
‘That I love you. Because you are the only person in the world I can be
myself with. And because you are the only person who knows me with all my
flaws and still loves me completely. I hope,’ she said, with a quivering voice.
I did not say anything.
She spoke again: ‘And even if the world says I am cold, there is a part of
me that is sentimental, irrational and romantic. Do I really care about money?
Only because people tell me I should. Hell, I prefer truck driver dhabhas over
five-star hotels. Shyam, I know mom and you say I am uncaring…’
‘I never said that…’ I said and held her shoulders.
‘I’m sorry, Shyam. I judged you so much. I am such a bitch,’ Priyanka
She sniffed. Her puckered nose looked cuter than it ever had.
‘It’s okay Priyanka,’ I said and wiped her tears.
‘So that is it, Shyam. Deep inside, I am just a girl who wants to be with
her favourite boy. Because like you, this girl is a person who needs a lot of
‘Love?’ I need a lot of love?’ I said.
‘Of course, you do. And everyone else does too.; funny we never say it.
It is okay to scream in public if you are hungry “I’m starving”. It is okay to
make a fuss if you are tired “I’m so sleepy”. But somehow we cannot say “I
just need some more love”. Why can’t we say it, Shyam? It is as basic a need.’
I looked at her. Whenever she gives these deep, philosophical lines, I
get horribly attracted to her. The guard inside reminded me, ‘Be firm’.
‘Yes, she said, still sniffling.
‘I love you,’ I said.
‘I love you too,’ Priyanka said.
‘Thanks. However…Priyanka, I can’t marry you. Sorry to say this, but my
answer to your mind-blowing proposal is no,’ I said.
‘What?’ Priyanka said as her eyes opened wide in disbelief. The guard
inside me was in full charge.
‘No. I cannot marry you. I am a new person tonight. And this new person
needs to make a new life and find new respect for himself. You chose Ganesh,
and he is fine. You have an option for a new life. You don’t really need me. So
maybe it is better this way,’ I said.
‘I still love you Shyam, and only you. Please don’t do this…’ she said and
came closer to me.
‘Sorry,’ I said and moved back three steeps. ‘I can’t. I am not your spare
wheel. I appreciate you coming back, but I think I am ready to move on.’
She just stood there and cried. My heart felt weak, but my head was
‘Bye Priyanka ,’ I gingerly patted her shoulder and left.
‘What the hell kept you?’ Vroom said, as he sat on his bike and the main
entrance. He showed his watch to me, it was 6:59 a.m.
‘Sorry man, Priyanka met me at the water cooler,’ I said and sank onto
the pillion seat.
‘And?’ Vroom said.
‘Nothing. Just goodbye and all. Oh, and she wanted to get back—marry
me, she said. Can you believe it?’
Vroom turned to me.
‘Really? What did you say?’
‘I said no,’ I said coolly.
‘What?’ Vroom said.
As we were talking, Radhika, Esha and Military Uncle came out of the
main entrance into the wintry sunshine.
‘Hi, you guys still here?’ Radhika said.
‘Shyam just said no to Priyanka. She wanted to marry him,’ but he said
‘What/’ Radhika and Esha spoke unison.
‘Hey guys, chill out. I did what I needed to do to get some respect in my
life. Quit bothering me,’ I said.
The Qualis driver bothering me,’ I said.
‘We aren’t bothering you. It’s your life—let’s go Esha,’ Radhika said and
gave me a dirty look. She turned to Esha as they walked to the Qualis.
‘Where’s Priyanka madam? We are getting late,’ the driver said.
‘She’s coming. She is on the phone with her mother. Ganesh’s parents
are coming home for breakfast. Her mother is making hot paranthas,’ Radhika
said, loud enough so I could hear. The mention of paranthas made me hungry.
But I guess I would be the last person to be invited to this breakfast.
‘Looks like their entire families are getting married to each other,’
Vroom said. He lit a cigarette to take a few final puffs before we began our
ride back.
The driver started the Qualis. Esha and Radhika sat in the middle row,
while Military Uncle sat behind.
Priyanka came running our of the main entrance. She avoided me and
went straight to the Qualis front seat. The driver turned the Qualis so its rear
end faced us.
As the Qualis began to move, Military Uncle looked out from his window
and said something. I could only make out in lip sync. ‘You bloody idiot…’ I
thought it was.
Before I could react, the Qualis was gone.
Vroom stubbed out his cigarette.
‘Oh no. I am a bloody idiot. I let her go,’ I said.
‘Uh-huh,’ Vroom said as he wore his helmet.
‘Is that a yes? You think I am a total idiot?’
‘You are your best judge,’ Vroom said as he dragged the bike with his
‘Vroom, what have I done? If she reaches home and has paranthas with
Ganesh’s family, it is all over. I am such a moron,’ I said and started jumping
up and down on my seat.
‘Stop dancing around. I have to ride,’ Vroom said s he placed his foot on
the kick-pedal.
‘Vroom, we have to catch the Qualis. Can you ride fast enough to catch
Vroom removed his helmet laughed.
‘Are you insulting me? You are doubting that I can catch that wreck of a
Qualis? I am hurt, man.’
‘Vroom, let’s go. Please,’ said and pushed his shoulders.
‘No. first you apologize for doubting my driving abilities.’
‘I am sorry, boss, I am sorry,’ I said and folded my hands. ‘Now move,
Vroom kick-started his bike. In a few seconds, we had zipped out of the
call center. The main road was getting busier in the morning, but Vroom still
managed ninety an hour. We dodged cars, scooters, autos, school buses and
newspaper hawkers as we took the road to Delhi.
Four minutes later, I noticed a Qualis at a distant traffic signal.
‘It must be that one,’ I pointed out.
Just as Vroom moved ahead, a herd of goats decided to cross the road.
There were fifty of them, blocking our way.
‘Damn, where did they come from?’ I said, nervous as hell.
‘Gurgaon was a village until recently; the goats are probably asking
where did we come from,’ Vroom said as he cracked his knuckles.
‘Shut up and do something,’ I said.
Vroom tried to move his bike, but he only bumped into a goat’s horns.
He considered taking the right side of the road with traffic going the other
way—but it was full of trucks that would kill us in five seconds.
‘There is only one option,’ Vroom said and smiled at me through the
‘Wha…’ I was saying when Vroom lunged his bike up on the road divider.
‘Are you crazy?’ I said.
‘No, you are crazy to let her go,’ Vroom said and started riding on the
divider. Te goats and traffic looked at us in shock. Vroom dodged through the
street lights, until we had crossed the herd. Once back on the road, Vroom
sped up to a hundred. A minute later, our bike met the Qualis at a red light. I
got off the bike and tapped the front window. Priyanka looked away. I banged
the glass with my palm.
She opened the window. ‘What is it? We don’t want to buy anything,’
Priyanka said, as if I was a roadside vendor.
‘I am an idiot,’ I said.
‘And?’ Priyanka said.
Everyone in the Qualis rolled down their windows to look at me.
‘I am a moron. I am stupid and insane and nuts. Please I want to marry
‘Oh really? What about the new man needing respect?’ Priyanka said.
‘I didn’t know what I was saying. What does one do with respect? I can’t
keep it in my pocket,’ I said.
‘So you want to keep me in your pocket/’ Priyanka said.
‘You are already in every pocket—of my life, my heart, my mind, my
soul—please comeback. Will you come back?’ I said, as the red light turned
‘Hmm. Let’s see…’ Priyanka said.
‘Priyanka, please answer fast.’
‘I don’t know. Let me think. Meet me at the next red light okay? Let’s
go Driver ji,’ she said as the light turned green. The driver, as if enjoying my
misery, took off at full speed.
‘What did she say?’ Vroom said as I sat on the bike.
‘She’ll answer at the next red light. Let’s go.’
There was a mini-=traffic jam at the next red light. I got off the bike
and ran past a few vehicles to reach the Qualis. I tapped the window again.
Priyanka wasn’t there.
‘Where is she?’ I asked the driver. He shrugged his shoulders.
I looked inside the Qualis. Radhika and Esha shrugged their shoulders;
she wasn’t in there.
Someone came up from behind and hugged me.
‘I told you we didn’t want to buy anything. Why are you bothering us?’
I turned around to look at Priyanka.
‘I don’t know what I was doing at the water cooler,’ I said.
‘Shut up and hug me,’ Priyanka said and opened her arms.
Our eyes met, and even though I wanted to speak a lot, our eyes did al
the talking. I hugged her for a few seconds, and then she kissed me. Our lips
locked, and every passenger stuck in the traffic jam looked at us, enjoying
the early morning show. It was awkward to kiss in this setting, but I could not
extract myself from her. We were kissing after six months, and there was a
lot of pent-up demand. Vroom and everyone else from the Qualis surrounded
us. Soon, they began to clap and whistle. The vehicles on the road joined in
with their horns in sync with the applause. But I could not see them or hear
them. Al I could see was Priyanka, and all I could hear was my inner voice that
said—kiss her, kiss her and kiss her some more.
Well guys, that is how that night, and my story ends. We did not know
what, how or when things would happen in the future. And to some extent,
we still don’t know. But that is what life is like—uncertain, screwed up at
times, but still fun. However, let me tell you where we were one month after
this night. Vroom and I started this website design company with the seed
capital that Bakshi gave us. We called it the Black Sheep Web Design
Company. In a month, we had only managed to get one local order. It helped
us break even or even show a profit—depending on whether Vroom charged
the cigarettes to the company or not. No international orders yet, but we
shall see.
Esha quit her modeling aspirations and continued to work at the call
center. However, she works with this NGO during the day. Her job is to
fundraise with corporate. I heard she is doing well. I guess when male
executives hear such a hot woman ask for money for a good cause, they
cannot say no. most of them are probably staring at her navel ring when they
are signing the cheque. Apart from that, Vroom asked her out on a coffee
semi-date (whatever that means) for next week and I think she said yes.
Military Uncle got a visa for the US and went to make amends with his
son. He has not come back, so things must be working out. Radhika is fighting
her divorce case with her husband, and has moved in with Esha. She is also
planning to visit her parents for a while. Anuj has apologized, but Radhika is
in no mood to relent yet.
Priyanka works at Connexions as well, but in six months she will go to
college for an accelerated one0-year B.Ed. We decided that marriage is at
least two years away. Right now, we meet often but the first focus is career.
Her mother faked three heart attacks when Priyanka said no to Ganesh, but
Priyanka yawned every single time until her mom gave up on the heart attack
front and closed the Ganesh file.
So looks like things are working out. As for me as a person, I still feel
the same for the most part. However, there is a difference. I used to feel I
was a good-for-nothing non-achiever. But that is not true. After all, I helped
save lots of jobs at a call center, taught my boss a lesson, started my own
company, was chosen over a big-catch NRI groom by a wonderful girl and now
I even finished a whole book. this means that i) I can do whatever I really
want ii) God is always with me and iii) there is no such thing as a loser after
‘Wow,’ I said, some story that was.’ She nodded. And had a sip of water
from her bottle. She held the bottle tight to prevent the water from spilling
over in the moving train.
‘Thank you,’ I said, ‘it made our night go by pretty quickly.’
I checked the time; it was close to 7 a.m. Our journey was almost over.
Delhi was les than an hour away. The train was tearing through the night, and
deep into the horizon, I could see a streak of saffron light up the sky.
‘So, you liked it?’
‘Yes, it was fun. But also, it made me think. I want through a similar
phase like Shyam, at work and in my personal life. I wish I had known this
story then. It might have made me do things differently, or at least would
have made me feel less bad.’
‘There you go. It is one of those rare stories that is fun but can help you
as well. And that is why I am asking you to share it. You ready to make it into
a book?’ she said, replacing the cap on the water bottle.
‘I guess. It will take your time though,’ I said.
‘For sure. And I will give you all the people’s details. Feel for to contact
tem if you want. Through which of them will you tell the story?’
‘Shyam. Like I said, he and his story are a lot like mine. I relate to him a
lot; I had similar problems. My own dark side.’
‘Really? That’s interesting,’ she said. ‘It is true through, we all have a
dark side—something we don’t like about ourselves, something that makes us
angry and something we want to change about ourselves. The difference is
how we choose to face it.’
I nodded. The train rocked in a soothing, gentle motion. We were silent
until I spoke after a few minutes.
‘Listen, sorry to say this. There it one issue I think readers may have
with this story.’
‘The conversation with God.’
She smiled.
‘What’s the issue with that,’ she said.
‘Well, just that—some people may not buy it. One has to present reality
in a story. Readers always say, “tell me what really happened”. So in the
context, how is this “God calling” going to fit in?’
‘Why? You don’t think that can happen?’ she said shifting in her seat.
Her blanket moved, uncovering a book I had not noticed before.
‘Well, I don’t know. It obviously does not happen a lot. I mean, things
need to have a rational, scientific explanation.’
‘Really? Does everything in life work that way?’
‘I guess?’
‘Well, let’s see. You said you did not know why, but you could really
relate to Shyam. What’s the scientific and rational explanation for that?’
I thought for a few moments but could not think of a suitable answer.
She saw me fidgeting and looked amused.
‘Please try and understand,’ I said. ‘Calls from God don’t happen a lot.
How can I write about that?’
‘Okay, listen. I am going to give you an alternative to the ‘God’s phone
call” bit. A rational one, okay?’ she said and kept her bottle away.
‘What alternative?’ I said.
‘Let’s rewind a bit. So they drove into a pit and the Qualis it trapped,
suspended by rods, right? You okay with that part?’
‘Right. I can live with that,’ I said.
‘And then they felt the end was near. There was no hope in life—
literally and figuratively. Agreed?’
‘Agreed,’ I said.
‘Okay,’ she continued, ‘so let’s just say that, at that moment, Military
Uncle spoke up. He said “I noticed you guys are in an unusual situation here,
so I thought I should intervene and give you some advice”.’
‘That’s exactly what God said,’ I said.
‘Correct. And from that point on, whatever God said, you can substitute
as if Military Uncle said it. He told them about success, the inner call and all
those other things.’
‘Really? Is that what happened?’ I said.
‘No. I did not say that. I just said you have the option to do that; so that
everything appears more scientific, more rational. You understand my point?’
‘Yes,’ I said.
‘So, you choose whichever version you want in the main story. It will,
after all, be your story.’
I nodded.
‘But can I ask you one question?’
‘Sure,’ I said.
‘Which of the two is a better story?’
I thought for a second.
‘The one with God in it,’ I said.
‘Just like life. Rational or not, it just gets better with God in it.’
I reflected on her words for a few minutes. She became silent. I looked
at her face she looked even better in the light of dawn.
‘Well, looks like Delhi is coming son,’ she said and looked out. The fields
had ended, and we could see the houses of Delhi’s border villages.
‘Yeah, the trip is over,’ I said. ‘Thanks for everything—err, let me guess,
Esha right?’ I stood up to shake her hand.
‘Esha? Why did you think I was her?’
‘Because you are so good–looking.’
‘Thanks,’ she laughed, ‘but sorry, I am not Esha.’
‘So? Priyanka?’ I said.
‘Don’t tell me—Radhika?’
‘No, I am not Radhika either,’ she said.
‘Well then…who are you?’
She just smiled.
That is when it struck me. She was a girl, she knew the full story, but
she was not Esha, Priyanka or Radhika. Which meant there was only one
alternative left.
‘So…that means…oh my…’ My whole body shook as I found it difficult to
balance. I felt down on my knees. Her face shone, and bright sunlight entered
our compartment in one stroke.
I looked up at her as she smiled. She had an open book next to her. It
was the English translation of a holy text. My eyes focused on a few lines on
the page that lay open:
Always think of Me, become My devotes, worship Me and offer your
homage unto Me. Thus you will come to Me without fail. I Promise you this
because you are My very dear friend.
‘What,’ I said as I felt my head spin. Maybe the sleepless night was
catching up. But she just smiled and smiled. She raised her hand and kept in
on my head.
‘I don’t know that to say,’ I said in the blinding light.
A sense of tiredness engulfed me as the sleepless night took its toll. I
closed my eyes.
When I opened them, the train had stopped, and I knelt on the floor
with my head down. The train was at Delhi Station. The cacophony of porters,
tea sellers and passenger movement rang in my ears. I slowly looked up at her
seat—but she was gone.
‘Sir, will you get out on your own or do you need help,’ a porter tapped
my shoulder.

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Himanshu Shrivastava
A Certified Digital Marketer (By Google). and well Experianced Blogger Since 2010 .
Santosh Shrivastava
A Certified Digital Marketer (By Google) , well Experianced Blogger Since 2012 . and a Certified Security Expert .